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Medicare-certifiedSkilled Nursing

Willows of Richmond

(765) 962-3543

About Willows of Richmond

Willows of Richmond provides compassionate skilled nursing and rehabilitation services to patients throughout Indiana who need professional medical care during recovery. Our Richmond team focuses on personalized healing plans that help each person regain independence and return home stronger.

Community at a glance

Capacity

87 residents

Location

Richmond, IN

Status

Listed in a public registry

Care & services offered

Skilled Nursing

Contact & location

2070 CHESTER BLVD, Richmond, Indiana 47374

(765) 962-3543

Medicare inspection record

From CMS Care Compare, the federal record every Medicare-certified nursing home is held to. Data as of September 1, 2026. Check it on Medicare.gov

At its most recent standard inspection, on May 30, 2025, state inspectors cited 6 health deficiencies (the Indiana average is 7.2).

Nurses and nurse aides spend 3 hours 10 minutes with each resident a day, below the Indiana average of 3 hours 41 minutes.

Medicare has not fined Willows of Richmond in the last three years.

Staffing

MeasureThis home
Nurse and aide time per resident, per day3 hours 10 minutesBelow the Indiana average
Registered nurse time per resident, per day21 minutesBelow the Indiana average
Nursing staff who left in the past year36%Below the Indiana average

Inspections

17 health citations in the last three years. Each one is a federal standard inspectors found the home was not meeting.

October 15, 2025 · Complaint investigation · 1 citation

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Risk of harm, no one hurt, a few residents (level D)Resident RightsFrom a complaintCorrected Nov 21, 2025

May 30, 2025 · Standard inspection · 5 citations

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Risk of harm, no one hurt, widespread (level F)EnvironmentalCorrected Jun 11, 2025
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Jun 12, 2025
  • Reasonably accommodate the needs and preferences of each resident.

    Risk of harm, no one hurt, a few residents (level D)Resident RightsCorrected Jun 12, 2025
  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Jun 12, 2025
  • Provide safe and appropriate respiratory care for a resident when needed.

    Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Jun 12, 2025
January 3, 2025 · Complaint investigation · 1 citation+
  • Ensure that residents are free from significant medication errors.

    Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceFrom a complaintCorrected Jan 17, 2025
June 18, 2024 · Complaint investigation · 1 citation+
  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningFrom a complaintCorrected Jul 1, 2024
April 19, 2024 · Standard inspection · 5 citations+
  • Ensure each resident receives an accurate assessment.

    Risk of harm, no one hurt, a pattern (level E)Resident Assessment and Care PlanningCorrected May 8, 2024
  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected May 8, 2024
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected May 8, 2024
  • Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

    Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected May 8, 2024
  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected May 8, 2024
January 18, 2024 · Complaint investigation · 4 citations+
  • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

    Risk of harm, no one hurt, widespread (level F)EnvironmentalFrom a complaintCorrected Jan 29, 2024
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Risk of harm, no one hurt, widespread (level F)Nutrition and DietaryFrom a complaintCorrected Jan 29, 2024
  • Dispose of garbage and refuse properly.

    Risk of harm, no one hurt, a few residents (level D)Nutrition and DietaryFrom a complaintCorrected Jan 29, 2024
  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Risk of harm, no one hurt, a few residents (level D)Resident RightsFrom a complaintCorrected Jan 29, 2024

Fines and payment denials

No fines or Medicare payment denials in the last three years.

About the home, per Medicare

Ownership
Government - County
Legal business name
Henry County Memorial Hospital
Medicare-certified beds
87
Average residents per day
62
Accepts
Medicare and Medicaid
First certified
January 1, 1984
Inside a hospital
No
Continuing care retirement community
No
Resident or family council
None
Sprinklers in all required areas
Yes
CMS Certification Number
155228

Location

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2070 CHESTER BLVDRichmond, IN 47374

12 other communities within 10 miles

Senior living near Richmond

Questions about Willows of Richmond

How did Willows of Richmond do on its last inspection?+

State inspectors visited on May 30, 2025 and cited 6 health deficiencies, 1 of them from complaint investigations. The Indiana average is 7.2.

How much nursing care does each resident get at Willows of Richmond?+

Nurses and aides spend 3 hours 10 minutes with each resident per day, including 21 minutes from registered nurses. 36% of nursing staff left over the past year.

Has Willows of Richmond been fined by Medicare?+

Medicare's records show no fines against Willows of Richmond in the last three years.

Does Medicare cover skilled nursing?+

Medicare covers up to 100 days of skilled nursing per benefit period after a qualifying 3-day hospital stay — fully for the first 20 days, then with a daily copay. Long-term custodial stays are generally not covered.

How much does a nursing home cost?+

A semi-private room averages about $7,900 per month nationally; private rooms cost more. Medicaid is the largest payer for long-term nursing home care.

What is the CMS star rating?+

Medicare rates nursing homes 1 to 5 stars on its Care Compare site. We don't repeat those stars here. Each nursing home page shows Medicare's underlying record instead: inspections, staffing and fines, with a link to check it on Medicare.gov.

Senior living in Richmond Skilled Nursing in Indiana Skilled Nursing guide Information last updated October 2026