Gardens At Shadow Hills
State licensed110 Frankford Ave, Lubbock, TX 79416
Assisted Living
Assisted livingState-licensed (Texas HHSC)24-hour personal care
Call for pricing
Prices not published
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Medicare-certifiedSkilled Nursing
Whisperwood Nursing & Rehabilitation Center
Lubbock, TexasMedicare inspection record
About Whisperwood Nursing & Rehabilitation Center
Whisperwood Nursing & Rehabilitation Center brings together experienced clinical staff and personalized care plans in Lubbock, Texas. Our skilled nursing and rehabilitation services help patients regain independence and strength during critical recovery periods, with attention to each person's unique healing needs.
Community at a glance
Capacity
114 residents
Location
Lubbock, TX
Status
Listed in a public registry
Care & services offered
Skilled Nursing
Contact & location
5502 W 4TH ST, Lubbock, Texas 79416
Medicare inspection record
From CMS Care Compare, the federal record every Medicare-certified nursing home is held to. Data as of September 1, 2026. Check it on Medicare.gov
At its most recent standard inspection, on January 23, 2026, state inspectors cited 5 health deficiencies (the Texas average is 9.4).
Nurses and nurse aides spend 3 hours 23 minutes with each resident a day, about the same as the Texas average.
Medicare fined Whisperwood Nursing & Rehabilitation Center 2 times in the last three years, $19,546 in total.
Staffing
| Measure | This home |
|---|---|
| Nurse and aide time per resident, per day | 3 hours 23 minutes |
| Registered nurse time per resident, per day | 20 minutesBelow the Texas average |
| Nursing staff who left in the past year | 96%Above the Texas average |
1 administrator has left the home in the past year.
Inspections
22 health citations in the last three years. Each one is a federal standard inspectors found the home was not meeting.
April 22, 2026 · Complaint investigation · 2 citations
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningFrom a complaintCorrected May 13, 2026Provide enough food/fluids to maintain a resident's health.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected May 13, 2026
January 23, 2026 · Standard inspection · 3 citations
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Risk of harm, no one hurt, a few residents (level D)Nutrition and DietaryCorrected Feb 12, 2026Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Risk of harm, no one hurt, a few residents (level D)AdministrationCorrected Feb 12, 2026Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Risk of harm, no one hurt, a few residents (level D)Nutrition and DietaryCorrected Feb 12, 2026
August 15, 2025 · Complaint investigation · 5 citations+
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Immediate danger to residents, a few residents (level J)Freedom from Abuse, Neglect, and ExploitationFrom a complaintAlready fixed by Jul 14, 2025Respond appropriately to all alleged violations.
Immediate danger to residents, a few residents (level J)Freedom from Abuse, Neglect, and ExploitationFrom a complaintAlready fixed by Jul 14, 2025Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Immediate danger to residents, a few residents (level J)Freedom from Abuse, Neglect, and ExploitationFrom a complaintAlready fixed by Jul 14, 2025Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Immediate danger to residents, a few residents (level J)Freedom from Abuse, Neglect, and ExploitationFrom a complaintAlready fixed by Jul 14, 2025Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Risk of harm, no one hurt, a few residents (level D)Resident RightsFrom a complaintCorrected Sep 5, 2025
July 3, 2025 · Complaint investigation · 1 citation+
Provide enough food/fluids to maintain a resident's health.
Immediate danger to residents, a few residents (level J)Quality of Life and CareFrom a complaintCorrected Aug 1, 2025
March 19, 2025 · Complaint investigation · 3 citations+
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Mar 21, 2025Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Mar 21, 2025Respond appropriately to all alleged violations.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Mar 21, 2025
December 12, 2024 · Complaint investigation · 1 citation+
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Immediate danger to residents, a few residents (level J)Quality of Life and CareFrom a complaintAlready fixed by Dec 5, 2024
November 7, 2024 · Standard inspection · 5 citations+
Provide enough food/fluids to maintain a resident's health.
Risk of harm, no one hurt, a pattern (level E)Quality of Life and CareCorrected Dec 6, 2024Provide and implement an infection prevention and control program.
Risk of harm, no one hurt, a pattern (level E)Infection ControlCorrected Dec 6, 2024Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Risk of harm, no one hurt, a pattern (level E)Resident RightsCorrected Dec 6, 2024Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Risk of harm, no one hurt, a pattern (level E)Nutrition and DietaryCorrected Dec 6, 2024Assist a resident in gaining access to vision and hearing services.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Dec 6, 2024
May 10, 2024 · Complaint investigation · 2 citations+
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningFrom a complaintCorrected May 11, 2024Provide appropriate foot care.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected May 11, 2024
Fines and payment denials
2 fines totaling $19,546 in the last three years.
- August 15, 2025Fine: $10,546
- December 12, 2024Fine: $9,000
About the home, per Medicare
- Ownership
- Government - Hospital district
- Legal business name
- Liberty County Hospital District No 1
- Medicare-certified beds
- 114
- Average residents per day
- 76
- Accepts
- Medicare and Medicaid
- First certified
- November 15, 1995
- Part of a chain
- Creative Solutions in Healthcare, 149 homes
- Inside a hospital
- No
- Continuing care retirement community
- No
- Resident or family council
- Resident
- Sprinklers in all required areas
- Yes
- CMS Certification Number
- 675527
Location
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5502 W 4TH STLubbock, TX 79416
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Questions about Whisperwood Nursing & Rehabilitation Center
How did Whisperwood Nursing & Rehabilitation Center do on its last inspection?+
State inspectors visited on January 23, 2026 and cited 5 health deficiencies, 2 of them from complaint investigations. The Texas average is 9.4.
How much nursing care does each resident get at Whisperwood Nursing & Rehabilitation Center?+
Nurses and aides spend 3 hours 23 minutes with each resident per day, including 20 minutes from registered nurses. 96% of nursing staff left over the past year.
Has Whisperwood Nursing & Rehabilitation Center been fined by Medicare?+
Yes. Medicare fined Whisperwood Nursing & Rehabilitation Center 2 times in the last three years, totaling $19,546.
Does Medicare cover skilled nursing?+
Medicare covers up to 100 days of skilled nursing per benefit period after a qualifying 3-day hospital stay — fully for the first 20 days, then with a daily copay. Long-term custodial stays are generally not covered.
How much does a nursing home cost?+
A semi-private room averages about $7,900 per month nationally; private rooms cost more. Medicaid is the largest payer for long-term nursing home care.
What is the CMS star rating?+
Medicare rates nursing homes 1 to 5 stars on its Care Compare site. We don't repeat those stars here. Each nursing home page shows Medicare's underlying record instead: inspections, staffing and fines, with a link to check it on Medicare.gov.