Whisperwood Nursing & Rehabilitation Center
Medicare-certified5502 W 4TH ST, Lubbock, TX 79416
Call for pricing
Prices not published
🛡️ Free for Families · No Spam Calls · No Referral Fees · Built on Official Records
🏠 Is this your community?
Families are searching for a community like yours right now. Make sure they find you.
The Plaza at Lubbock brings skilled nursing and rehabilitation expertise to South Texas, where compassionate care meets clinical excellence. Our Lubbock team supports recovery with personalized treatment plans and round-the-clock medical supervision.
Capacity
132 residents
Location
Lubbock, TX
Status
Listed in a public registry
4910 EMORY, Lubbock, Texas 79416
From CMS Care Compare, the federal record every Medicare-certified nursing home is held to. Data as of September 1, 2026. Check it on Medicare.gov
At its most recent standard inspection, on January 8, 2026, state inspectors cited 6 health deficiencies (the Texas average is 9.4).
Nurses and nurse aides spend 3 hours 5 minutes with each resident a day, below the Texas average of 3 hours 23 minutes.
Medicare fined The Plaza at Lubbock 3 times in the last three years, $38,594 in total.
| Measure | This home |
|---|---|
| Nurse and aide time per resident, per day | 3 hours 5 minutesBelow the Texas average |
| Registered nurse time per resident, per day | 20 minutesBelow the Texas average |
| Nursing staff who left in the past year | 61%Above the Texas average |
28 health citations in the last three years. Each one is a federal standard inspectors found the home was not meeting.
January 8, 2026 · Standard inspection · 6 citations
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Provide and implement an infection prevention and control program.
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
PASARR screening for Mental disorders or Intellectual Disabilities
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
January 24, 2025 · Complaint investigation · 1 citation
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Ensure that residents are free from significant medication errors.
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Protect each resident from the wrongful use of the resident's belongings or money.
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Provide and implement an infection prevention and control program.
Provide activities to meet all resident's needs.
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Keep residents' personal and medical records private and confidential.
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Ensure laboratory services, blood blanks and transfusion services provided on-site meet requirements for certified laboratories.
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
3 fines totaling $38,594 and 1 Medicare payment denial in the last three years.
4910 EMORYLubbock, TX 79416
12 other communities within 10 miles
5502 W 4TH ST, Lubbock, TX 79416
Call for pricing
Prices not published
1808 N. Quaker, Lubbock, TX 79415
Call for pricing
Prices not published
110 Frankford Ave, Lubbock, TX 79416
Call for pricing
Prices not published
State inspectors visited on January 8, 2026 and cited 6 health deficiencies. The Texas average is 9.4.
Nurses and aides spend 3 hours 5 minutes with each resident per day, including 20 minutes from registered nurses. 61% of nursing staff left over the past year.
Yes. Medicare fined The Plaza at Lubbock 3 times in the last three years, totaling $38,594.
Medicare covers up to 100 days of skilled nursing per benefit period after a qualifying 3-day hospital stay — fully for the first 20 days, then with a daily copay. Long-term custodial stays are generally not covered.
A semi-private room averages about $7,900 per month nationally; private rooms cost more. Medicaid is the largest payer for long-term nursing home care.
Medicare rates nursing homes 1 to 5 stars on its Care Compare site. We don't repeat those stars here. Each nursing home page shows Medicare's underlying record instead: inspections, staffing and fines, with a link to check it on Medicare.gov.