1 Hillside Ave, New Milford, CT 06776
Independent LivingActive Adult Living
Affordable senior housingIndependent livingAge 62+ community
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Medicare-certifiedSkilled Nursing
Village Crest Center for Health & Rehabilitation
New Milford, ConnecticutMedicare inspection record
About Village Crest Center for Health & Rehabilitation
Village Crest Center for Health & Rehabilitation brings specialized skilled nursing and rehabilitation care to New Milford, Connecticut with a focus on recovery and regaining independence. Our experienced team provides personalized treatment plans in a supportive environment designed for healing.
Community at a glance
Capacity
95 residents
Location
New Milford, CT
Status
Listed in a public registry
Care & services offered
Skilled Nursing
Contact & location
19 POPLAR STREET, New Milford, Connecticut 06776
Medicare inspection record
From CMS Care Compare, the federal record every Medicare-certified nursing home is held to. Data as of September 1, 2026. Check it on Medicare.gov
At its most recent standard inspection, on May 6, 2025, state inspectors cited 13 health deficiencies (the Connecticut average is 13.0).
Nurses and nurse aides spend 3 hours 37 minutes with each resident a day, about the same as the Connecticut average.
Medicare fined Village Crest Center for Health & Rehabilitation 2 times in the last three years, $24,418 in total.
Staffing
| Measure | This home |
|---|---|
| Nurse and aide time per resident, per day | 3 hours 37 minutes |
| Registered nurse time per resident, per day | 29 minutesBelow the Connecticut average |
| Nursing staff who left in the past year | 40%Above the Connecticut average |
Inspections
17 health citations in the last three years. Each one is a federal standard inspectors found the home was not meeting.
May 6, 2025 · Standard inspection · 13 citations
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Residents were harmed, a few residents (level G)Quality of Life and CareFrom a complaintCorrected Jul 16, 2025Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Risk of harm, no one hurt, widespread (level F)Nutrition and DietaryCorrected Jul 16, 2025Provide or obtain dental services for each resident.
Risk of harm, no one hurt, a pattern (level E)Quality of Life and CareCorrected Jul 16, 2025Provide and implement an infection prevention and control program.
Risk of harm, no one hurt, a pattern (level E)Infection ControlCorrected Jul 16, 2025Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Jul 16, 2025Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Risk of harm, no one hurt, a few residents (level D)Infection ControlCorrected Jul 16, 2025Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Jul 16, 2025Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Jul 16, 2025Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected Jul 16, 2025Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Jul 16, 2025Dispose of garbage and refuse properly.
Minimal harm or risk, widespread (level C)Nutrition and DietaryCorrected Jul 16, 2025Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Minimal harm or risk, a pattern (level B)Resident RightsCorrected Jul 16, 2025Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Minimal harm or risk, a pattern (level B)EnvironmentalCorrected Jul 16, 2025
September 19, 2024 · Complaint investigation · 4 citations
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Residents were harmed, a few residents (level G)Quality of Life and CareFrom a complaintCorrected Oct 23, 2024Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Dec 13, 2024Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningFrom a complaintCorrected Oct 23, 2024Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningFrom a complaintCorrected Oct 23, 2024
Fines and payment denials
2 fines totaling $24,418 in the last three years.
- May 6, 2025Fine: $16,400
- September 19, 2024Fine: $8,018
About the home, per Medicare
- Ownership
- For profit - Corporation
- Legal business name
- New Milford Crossings LLC
- Medicare-certified beds
- 95
- Average residents per day
- 86
- Accepts
- Medicare and Medicaid
- First certified
- September 2, 1971
- Part of a chain
- National Health Care Associates, 42 homes
- Inside a hospital
- No
- Continuing care retirement community
- No
- Resident or family council
- Resident
- Sprinklers in all required areas
- Yes
- CMS Certification Number
- 075208
Location
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19 POPLAR STREETNew Milford, CT 06776
7 other communities within 10 miles
Senior living near New Milford
1 Glen Ayre Dr, New Milford, CT 06776
Independent LivingActive Adult Living
Affordable senior housingIndependent livingAge 62+ community
Call for pricing
Prices not published
Candlewood Rehabilitation and Healthcare Center
Medicare-certified30 PARK LANE EAST, New Milford, CT 06776
Skilled Nursing
Medicare & Medicaid certifiedSprinkler systemsResident & family councilSkilled nursing & rehabilitation+1 more
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Questions about Village Crest Center for Health & Rehabilitation
How did Village Crest Center for Health & Rehabilitation do on its last inspection?+
State inspectors visited on May 6, 2025 and cited 13 health deficiencies, 1 of them from complaint investigations. The Connecticut average is 13.0.
How much nursing care does each resident get at Village Crest Center for Health & Rehabilitation?+
Nurses and aides spend 3 hours 37 minutes with each resident per day, including 29 minutes from registered nurses. 40% of nursing staff left over the past year.
Has Village Crest Center for Health & Rehabilitation been fined by Medicare?+
Yes. Medicare fined Village Crest Center for Health & Rehabilitation 2 times in the last three years, totaling $24,418.
Does Medicare cover skilled nursing?+
Medicare covers up to 100 days of skilled nursing per benefit period after a qualifying 3-day hospital stay — fully for the first 20 days, then with a daily copay. Long-term custodial stays are generally not covered.
How much does a nursing home cost?+
A semi-private room averages about $7,900 per month nationally; private rooms cost more. Medicaid is the largest payer for long-term nursing home care.
What is the CMS star rating?+
Medicare rates nursing homes 1 to 5 stars on its Care Compare site. We don't repeat those stars here. Each nursing home page shows Medicare's underlying record instead: inspections, staffing and fines, with a link to check it on Medicare.gov.