40 William Shyne Cir, Norwood, MA 02062
Independent LivingActive Adult Living
Affordable senior housingIndependent livingAge 62+ community
Call for pricing
Prices not published
🏥
Medicare-certifiedSkilled Nursing
Victoria Haven Nursing Facility
Norwood, MassachusettsMedicare inspection record
About Victoria Haven Nursing Facility
Victoria Haven Nursing Facility in Norwood, Massachusetts provides skilled nursing and rehabilitation care designed to help patients regain independence after surgery, illness, or injury. Our experienced team combines clinical expertise with personalized attention to support each person's recovery goals.
Community at a glance
Capacity
31 residents
Location
Norwood, MA
Status
Listed in a public registry
Care & services offered
Skilled Nursing
Contact & location
137 NICHOLS STREET, Norwood, Massachusetts 02062
Medicare inspection record
From CMS Care Compare, the federal record every Medicare-certified nursing home is held to. Data as of September 1, 2026. Check it on Medicare.gov
At its most recent standard inspection, on January 21, 2026, state inspectors cited 17 health deficiencies (the Massachusetts average is 6.8).
Nurses and nurse aides spend 4 hours 35 minutes with each resident a day, above the Massachusetts average of 3 hours 52 minutes.
Medicare fined Victoria Haven Nursing Facility once in the last three years, $40,641 in total.
Staffing
| Measure | This home |
|---|---|
| Nurse and aide time per resident, per day | 4 hours 35 minutesAbove the Massachusetts average |
| Registered nurse time per resident, per day | 42 minutesAbove the Massachusetts average |
| Nursing staff who left in the past year | 22%Below the Massachusetts average |
Inspections
39 health citations in the last three years. Each one is a federal standard inspectors found the home was not meeting.
January 21, 2026 · Standard inspection · 17 citations
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Risk of harm, no one hurt, widespread (level F)Nursing and Physician ServicesCorrected Mar 2, 2026Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Risk of harm, no one hurt, widespread (level F)AdministrationCorrected Feb 27, 2026Observe each nurse aide's job performance and give regular training.
Risk of harm, no one hurt, widespread (level F)Nursing and Physician ServicesCorrected Mar 2, 2026Provide and implement an infection prevention and control program.
Risk of harm, no one hurt, widespread (level F)Infection ControlCorrected Feb 27, 2026Ensure medication error rates are not 5 percent or greater.
Risk of harm, no one hurt, a pattern (level E)Pharmacy ServiceCorrected Feb 6, 2026Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Risk of harm, no one hurt, a pattern (level E)Quality of Life and CareCorrected Feb 2, 2026Ensure services provided by the nursing facility meet professional standards of quality.
Risk of harm, no one hurt, a pattern (level E)Resident Assessment and Care PlanningCorrected Feb 2, 2026Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Risk of harm, no one hurt, a pattern (level E)Pharmacy ServiceCorrected Feb 20, 2026Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Risk of harm, no one hurt, a pattern (level E)Nutrition and DietaryCorrected Feb 14, 2026Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Risk of harm, no one hurt, a pattern (level E)Pharmacy ServiceCorrected Feb 3, 2026Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Risk of harm, no one hurt, a pattern (level E)Nutrition and DietaryCorrected Feb 14, 2026Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
Risk of harm, no one hurt, a few residents (level D)AdministrationCorrected Feb 19, 2026Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided.
Risk of harm, no one hurt, a few residents (level D)AdministrationCorrected Feb 4, 2026Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Risk of harm, no one hurt, a few residents (level D)Infection ControlCorrected Feb 13, 2026Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Risk of harm, no one hurt, a few residents (level D)Nursing and Physician ServicesCorrected Mar 2, 2026Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Risk of harm, no one hurt, a few residents (level D)Resident RightsCorrected Feb 2, 2026Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.
Risk of harm, no one hurt, a few residents (level D)AdministrationCorrected Feb 14, 2026
February 18, 2025 · Standard inspection · 10 citations
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Risk of harm, no one hurt, a pattern (level E)Infection ControlCorrected Mar 26, 2025Provide and implement an infection prevention and control program.
Risk of harm, no one hurt, a pattern (level E)Infection ControlCorrected Mar 26, 2025Develop and implement policies and procedures for flu and pneumonia vaccinations.
Risk of harm, no one hurt, a pattern (level E)Infection ControlCorrected Mar 26, 2025Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected Mar 26, 2025Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected Mar 26, 2025Ensure services provided by the nursing facility meet professional standards of quality.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Mar 26, 2025Provide care and assistance to perform activities of daily living for any resident who is unable.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Mar 26, 2025Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Mar 26, 2025Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected Mar 26, 2025Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Minimal harm or risk, a pattern (level B)Resident Assessment and Care PlanningCorrected Mar 26, 2025
February 29, 2024 · Standard inspection · 12 citations+
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Residents were harmed, a few residents (level G)Resident RightsCorrected Apr 2, 2024Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Residents were harmed, a few residents (level G)Quality of Life and CareCorrected Apr 2, 2024Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Risk of harm, no one hurt, a pattern (level E)Pharmacy ServiceCorrected Apr 8, 2024Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Risk of harm, no one hurt, a pattern (level E)Infection ControlCorrected Apr 2, 2024Develop and implement policies and procedures for flu and pneumonia vaccinations.
Risk of harm, no one hurt, a pattern (level E)Infection ControlCorrected Apr 2, 2024Ensure services provided by the nursing facility meet professional standards of quality.
Risk of harm, no one hurt, a pattern (level E)Resident Assessment and Care PlanningCorrected Apr 2, 2024Ensure medication error rates are not 5 percent or greater.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected Apr 2, 2024Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Risk of harm, no one hurt, a few residents (level D)Nutrition and DietaryCorrected Apr 2, 2024Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Apr 2, 2024Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Apr 2, 2024Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Minimal harm or risk, a pattern (level B)Resident RightsCorrected Apr 2, 2024Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Minimal harm or risk, a pattern (level B)Resident RightsCorrected Apr 2, 2024
Fines and payment denials
1 fine totaling $40,641 in the last three years.
- February 29, 2024Fine: $40,641
About the home, per Medicare
- Ownership
- For profit - Corporation
- Legal business name
- 137 Nichols St Inc
- Medicare-certified beds
- 31
- Average residents per day
- 26
- Accepts
- Medicare and Medicaid
- First certified
- March 1, 1994
- Part of a chain
- Rehabilitation Associates, 6 homes
- Inside a hospital
- No
- Continuing care retirement community
- No
- Resident or family council
- Resident
- Sprinklers in all required areas
- Yes
- CMS Certification Number
- 225608
Location
Loading map…
137 NICHOLS STREETNorwood, MA 02062
12 other communities within 10 miles
Senior living near Norwood
Sunrise of Norwood
State licensed86 Saunders Road, Norwood, MA 02062
Assisted Living
Call for pricing
Prices not published
Norwood Healthcare
Medicare-certified460 WASHINGTON STREET, Norwood, MA 02062
Skilled Nursing
Medicare & Medicaid certifiedSprinkler systemsResident & family councilSkilled nursing & rehabilitation+1 more
Call for pricing
Prices not published
Questions about Victoria Haven Nursing Facility
How did Victoria Haven Nursing Facility do on its last inspection?+
State inspectors visited on January 21, 2026 and cited 17 health deficiencies. The Massachusetts average is 6.8.
How much nursing care does each resident get at Victoria Haven Nursing Facility?+
Nurses and aides spend 4 hours 35 minutes with each resident per day, including 42 minutes from registered nurses. 22% of nursing staff left over the past year.
Has Victoria Haven Nursing Facility been fined by Medicare?+
Yes. Medicare fined Victoria Haven Nursing Facility once in the last three years, totaling $40,641.
Does Medicare cover skilled nursing?+
Medicare covers up to 100 days of skilled nursing per benefit period after a qualifying 3-day hospital stay — fully for the first 20 days, then with a daily copay. Long-term custodial stays are generally not covered.
How much does a nursing home cost?+
A semi-private room averages about $7,900 per month nationally; private rooms cost more. Medicaid is the largest payer for long-term nursing home care.
What is the CMS star rating?+
Medicare rates nursing homes 1 to 5 stars on its Care Compare site. We don't repeat those stars here. Each nursing home page shows Medicare's underlying record instead: inspections, staffing and fines, with a link to check it on Medicare.gov.