40 William Shyne Cir, Norwood, MA 02062
Independent LivingActive Adult Living
Affordable senior housingIndependent livingAge 62+ community
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About Norwood Healthcare
Norwood Healthcare offers skilled nursing and rehabilitation services designed for those recovering from illness or injury. Our Massachusetts team combines medical expertise with compassionate care, helping residents regain strength and independence during critical transitions.
Community at a glance
Capacity
170 residents
Location
Norwood, MA
Status
Listed in a public registry
Care & services offered
Skilled Nursing
Contact & location
460 WASHINGTON STREET, Norwood, Massachusetts 02062
Medicare inspection record
From CMS Care Compare, the federal record every Medicare-certified nursing home is held to. Data as of September 1, 2026. Check it on Medicare.gov
- Norwood Healthcare is a candidate for Medicare's Special Focus Facility list, kept for homes with a history of serious quality problems.
At its most recent standard inspection, on February 9, 2026, state inspectors cited 19 health deficiencies (the Massachusetts average is 6.8).
Nurses and nurse aides spend 3 hours 29 minutes with each resident a day, below the Massachusetts average of 3 hours 52 minutes.
Medicare fined Norwood Healthcare 4 times in the last three years, $96,471 in total.
Staffing
| Measure | This home |
|---|---|
| Nurse and aide time per resident, per day | 3 hours 29 minutesBelow the Massachusetts average |
| Registered nurse time per resident, per day | 53 minutesAbove the Massachusetts average |
| Nursing staff who left in the past year | 25%Below the Massachusetts average |
3 administrators have left the home in the past year.
Inspections
42 health citations in the last three years. Each one is a federal standard inspectors found the home was not meeting.
May 5, 2026 · Complaint investigation · 1 citation
Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.
Risk of harm, no one hurt, a few residents (level D)AdministrationFrom a complaintCorrected May 19, 2026
February 9, 2026 · Standard inspection · 17 citations
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Immediate danger to residents, a few residents (level J)Resident Assessment and Care PlanningCorrected Feb 6, 2026Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Immediate danger to residents, a few residents (level J)Quality of Life and CareCorrected Feb 6, 2026Have a plan that describes the process for conducting QAPI and QAA activities.
Risk of harm, no one hurt, widespread (level F)AdministrationCorrected Feb 27, 2026Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Risk of harm, no one hurt, widespread (level F)AdministrationCorrected Feb 27, 2026Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Risk of harm, no one hurt, widespread (level F)AdministrationCorrected Feb 27, 2026Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Risk of harm, no one hurt, widespread (level F)AdministrationCorrected Feb 27, 2026Ensure services provided by the nursing facility meet professional standards of quality.
Risk of harm, no one hurt, a pattern (level E)Resident Assessment and Care PlanningCorrected Feb 25, 2026Implement a program that monitors antibiotic use.
Risk of harm, no one hurt, a pattern (level E)Infection ControlCorrected Feb 25, 2026Assist a resident in gaining access to vision and hearing services.
Risk of harm, no one hurt, a pattern (level E)Quality of Life and CareCorrected Feb 25, 2026Honor the resident's right to organize and participate in resident/family groups in the facility.
Risk of harm, no one hurt, a pattern (level E)Resident RightsCorrected Feb 25, 2026Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Risk of harm, no one hurt, a pattern (level E)Resident RightsCorrected Feb 25, 2026Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected Feb 25, 2026Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Risk of harm, no one hurt, a few residents (level D)Nutrition and DietaryCorrected Feb 25, 2026Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationCorrected Feb 25, 2026Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Risk of harm, no one hurt, a few residents (level D)Resident RightsCorrected Feb 25, 2026Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Minimal harm or risk, a pattern (level B)Nutrition and DietaryCorrected Feb 25, 2026Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Minimal harm or risk, a pattern (level B)Resident RightsCorrected Feb 25, 2026
November 17, 2025 · Complaint investigation · 1 citation+
Ensure services provided by the nursing facility meet professional standards of quality.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningFrom a complaintCorrected Nov 19, 2025
February 11, 2025 · Complaint investigation · 4 citations+
Respond appropriately to all alleged violations.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Mar 11, 2025Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Risk of harm, no one hurt, a few residents (level D)Resident RightsFrom a complaintCorrected Mar 11, 2025Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Mar 11, 2025Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningFrom a complaintCorrected Mar 11, 2025
October 30, 2024 · Standard inspection · 17 citations+
Hire a qualified full-time social worker in a facility with more than 120 beds.
Risk of harm, no one hurt, widespread (level F)AdministrationCorrected Dec 4, 2024Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Risk of harm, no one hurt, a pattern (level E)Resident RightsCorrected Dec 4, 2024Provide care or services that was trauma informed and/or culturally competent.
Risk of harm, no one hurt, a pattern (level E)Quality of Life and CareCorrected Dec 4, 2024Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Risk of harm, no one hurt, a pattern (level E)Pharmacy ServiceCorrected Dec 13, 2024Provide safe and appropriate respiratory care for a resident when needed.
Risk of harm, no one hurt, a pattern (level E)Quality of Life and CareCorrected Dec 13, 2024Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Risk of harm, no one hurt, a pattern (level E)Resident Assessment and Care PlanningCorrected Dec 10, 2024Provide and implement an infection prevention and control program.
Risk of harm, no one hurt, a pattern (level E)Infection ControlCorrected Dec 13, 2024Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Risk of harm, no one hurt, a pattern (level E)Nutrition and DietaryCorrected Dec 4, 2024Give the resident's representative the ability to exercise the resident's rights.
Risk of harm, no one hurt, a pattern (level E)Resident RightsCorrected Dec 10, 2024Ensure services provided by the nursing facility meet professional standards of quality.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Dec 13, 2024Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Dec 13, 2024Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Risk of harm, no one hurt, a few residents (level D)Resident RightsCorrected Dec 4, 2024Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Dec 13, 2024Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Dec 13, 2024Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Dec 4, 2024Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Minimal harm or risk, a pattern (level B)Resident RightsCorrected Dec 4, 2024Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Minimal harm or risk, a pattern (level B)Resident RightsCorrected Dec 4, 2024
May 9, 2024 · Complaint investigation · 2 citations+
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Immediate danger to residents, a few residents (level J)Quality of Life and CareFrom a complaintAlready fixed by May 6, 2024Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningFrom a complaintCorrected May 17, 2024
Fines and payment denials
4 fines totaling $96,471 in the last three years.
- February 9, 2026Fine: $15,330
- February 9, 2026Fine: $8,281
- October 30, 2024Fine: $56,789
- May 9, 2024Fine: $16,071
About the home, per Medicare
- Ownership
- For profit - Limited Liability company
- Legal business name
- 460 Washington Street Operator LLC
- Medicare-certified beds
- 170
- Average residents per day
- 113
- Accepts
- Medicare and Medicaid
- First certified
- February 7, 1989
- Part of a chain
- Next Step Healthcare, 14 homes
- Inside a hospital
- No
- Continuing care retirement community
- No
- Resident or family council
- Resident
- Sprinklers in all required areas
- Yes
- CMS Certification Number
- 225343
Location
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460 WASHINGTON STREETNorwood, MA 02062
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Questions about Norwood Healthcare
How did Norwood Healthcare do on its last inspection?+
State inspectors visited on February 9, 2026 and cited 19 health deficiencies, 2 of them from complaint investigations. The Massachusetts average is 6.8.
How much nursing care does each resident get at Norwood Healthcare?+
Nurses and aides spend 3 hours 29 minutes with each resident per day, including 53 minutes from registered nurses. 25% of nursing staff left over the past year.
Has Norwood Healthcare been fined by Medicare?+
Yes. Medicare fined Norwood Healthcare 4 times in the last three years, totaling $96,471.
Does Medicare cover skilled nursing?+
Medicare covers up to 100 days of skilled nursing per benefit period after a qualifying 3-day hospital stay — fully for the first 20 days, then with a daily copay. Long-term custodial stays are generally not covered.
How much does a nursing home cost?+
A semi-private room averages about $7,900 per month nationally; private rooms cost more. Medicaid is the largest payer for long-term nursing home care.
What is the CMS star rating?+
Medicare rates nursing homes 1 to 5 stars on its Care Compare site. We don't repeat those stars here. Each nursing home page shows Medicare's underlying record instead: inspections, staffing and fines, with a link to check it on Medicare.gov.