Westside Care Center
Medicare-certified349 BIDWELL STREET, Manchester, CT 06040
Skilled Nursing
Medicare & Medicaid certifiedSprinkler systemsResident & family councilSkilled nursing & rehabilitation+1 more
Call for pricing
Prices not published
🏥
Medicare-certifiedSkilled Nursing
Touchpoints at Manchester
Manchester, ConnecticutMedicare inspection record
About Touchpoints at Manchester
TOUCHPOINTS AT MANCHESTER is a for profit - corporation nursing home in MANCHESTER, CT with 127 certified beds.
Community at a glance
Capacity
127 residents
Location
Manchester, CT
Status
Listed in a public registry
Care & services offered
Skilled Nursing
Contact & location
333 BIDWELL ST, Manchester, Connecticut 06040
Medicare inspection record
From CMS Care Compare, the federal record every Medicare-certified nursing home is held to. Data as of September 1, 2026. Check it on Medicare.gov
At its most recent standard inspection, on August 13, 2025, state inspectors cited 6 health deficiencies (the Connecticut average is 13.0).
Nurses and nurse aides spend 2 hours 57 minutes with each resident a day, below the Connecticut average of 3 hours 44 minutes.
Medicare has not fined Touchpoints at Manchester in the last three years.
Staffing
| Measure | This home |
|---|---|
| Nurse and aide time per resident, per day | 2 hours 57 minutesBelow the Connecticut average |
| Registered nurse time per resident, per day | 30 minutesBelow the Connecticut average |
| Nursing staff who left in the past year | 21%Below the Connecticut average |
Inspections
11 health citations in the last three years. Each one is a federal standard inspectors found the home was not meeting.
July 30, 2026 · Complaint investigation · 2 citations
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Risk of harm, no one hurt, a few residents (level D)Nursing and Physician ServicesFrom a complaintPlan to fix it acceptedEnsure that residents are free from significant medication errors.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceFrom a complaintPlan to fix it accepted
September 2, 2025 · Complaint investigation · 1 citation
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningFrom a complaintCorrected Nov 13, 2025
August 13, 2025 · Standard inspection · 3 citations+
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Risk of harm, no one hurt, a pattern (level E)Pharmacy ServiceCorrected Sep 23, 2025Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Risk of harm, no one hurt, a pattern (level E)Nutrition and DietaryCorrected Sep 23, 2025Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Minimal harm or risk, a pattern (level B)Resident Assessment and Care PlanningCorrected Sep 23, 2025
August 13, 2025 · Complaint investigation · 1 citation+
Respond appropriately to all alleged violations.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Sep 23, 2025
June 20, 2025 · Complaint investigation · 1 citation+
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Risk of harm, no one hurt, a few residents (level D)Resident RightsFrom a complaintCorrected Jul 22, 2025
February 28, 2025 · Complaint investigation · 3 citations+
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningFrom a complaintPlan to fix it acceptedImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Risk of harm, no one hurt, a few residents (level D)Resident RightsFrom a complaintPlan to fix it acceptedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintPlan to fix it accepted
Fines and payment denials
No fines or Medicare payment denials in the last three years.
About the home, per Medicare
- Ownership
- For profit - Corporation
- Legal business name
- Bidwell Care Center, LLC
- Medicare-certified beds
- 127
- Average residents per day
- 119
- Accepts
- Medicare and Medicaid
- First certified
- January 1, 1988
- Part of a chain
- Icare Health Network, 12 homes
- Inside a hospital
- No
- Continuing care retirement community
- No
- Resident or family council
- Resident
- Sprinklers in all required areas
- Yes
- CMS Certification Number
- 075314
Location
Loading map…
333 BIDWELL STManchester, CT 06040
12 other communities within 10 miles
Senior living near Manchester
370 W Center St, Manchester, CT 06040
Independent LivingActive Adult Living
Affordable senior housingIndependent livingAge 62+ community
Call for pricing
Prices not published
Manchester Rehabilitation and Healthcare Center
Medicare-certified385 W CENTER ST, Manchester, CT 06040
Skilled Nursing
Medicare & Medicaid certifiedSprinkler systemsBoth & family councilContinuing care retirement community+2 more
Call for pricing
Prices not published
Questions about Touchpoints at Manchester
How did Touchpoints at Manchester do on its last inspection?+
State inspectors visited on August 13, 2025 and cited 6 health deficiencies, 3 of them from complaint investigations. The Connecticut average is 13.0.
How much nursing care does each resident get at Touchpoints at Manchester?+
Nurses and aides spend 2 hours 57 minutes with each resident per day, including 30 minutes from registered nurses. 21% of nursing staff left over the past year.
Has Touchpoints at Manchester been fined by Medicare?+
Medicare's records show no fines against Touchpoints at Manchester in the last three years.
Does Medicare cover skilled nursing?+
Medicare covers up to 100 days of skilled nursing per benefit period after a qualifying 3-day hospital stay — fully for the first 20 days, then with a daily copay. Long-term custodial stays are generally not covered.
How much does a nursing home cost?+
A semi-private room averages about $7,900 per month nationally; private rooms cost more. Medicaid is the largest payer for long-term nursing home care.
What is the CMS star rating?+
Medicare rates nursing homes 1 to 5 stars on its Care Compare site. We don't repeat those stars here. Each nursing home page shows Medicare's underlying record instead: inspections, staffing and fines, with a link to check it on Medicare.gov.