Bickford Health Care Center
Medicare-certified14 MAIN STREET, Windsor Locks, CT 06096
Skilled Nursing
Medicare & Medicaid certifiedSprinkler systemsBoth & family councilSkilled nursing & rehabilitation+1 more
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Medicare-certifiedSkilled Nursing
Touchpoints at Chestnut
East Windsor, ConnecticutMedicare inspection record
About Touchpoints at Chestnut
Touchpoints at Chestnut brings skilled nursing and rehabilitation care to East Windsor, Connecticut with a commitment to helping patients regain independence. Our experienced team provides personalized recovery support in a compassionate environment where healing and dignity go hand in hand.
Community at a glance
Capacity
60 residents
Location
East Windsor, CT
Status
Listed in a public registry
Care & services offered
Skilled Nursing
Contact & location
171 MAIN ST, East Windsor, Connecticut 06088
Medicare inspection record
From CMS Care Compare, the federal record every Medicare-certified nursing home is held to. Data as of September 1, 2026. Check it on Medicare.gov
At its most recent standard inspection, on April 24, 2025, state inspectors cited 16 health deficiencies (the Connecticut average is 13.0).
Nurses and nurse aides spend 3 hours 47 minutes with each resident a day, about the same as the Connecticut average.
Medicare has not fined Touchpoints at Chestnut in the last three years.
Staffing
| Measure | This home |
|---|---|
| Nurse and aide time per resident, per day | 3 hours 47 minutes |
| Registered nurse time per resident, per day | 53 minutesAbove the Connecticut average |
| Nursing staff who left in the past year | 51%Above the Connecticut average |
1 administrator has left the home in the past year.
Inspections
19 health citations in the last three years. Each one is a federal standard inspectors found the home was not meeting.
August 18, 2025 · Complaint investigation · 3 citations
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Risk of harm, no one hurt, a pattern (level E)Resident Assessment and Care PlanningFrom a complaintCorrected Sep 29, 2025Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Sep 29, 2025Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Risk of harm, no one hurt, a few residents (level D)Resident RightsFrom a complaintCorrected Sep 29, 2025
April 24, 2025 · Standard inspection · 16 citations
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Risk of harm, no one hurt, a pattern (level E)Nursing and Physician ServicesCorrected Jun 5, 2025Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Risk of harm, no one hurt, a pattern (level E)Nutrition and DietaryCorrected Jun 5, 2025Provide or obtain dental services for each resident.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Jun 5, 2025Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Jun 5, 2025Provide enough food/fluids to maintain a resident's health.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Jun 5, 2025Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Jun 5, 2025Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Risk of harm, no one hurt, a few residents (level D)Resident RightsCorrected Jun 5, 2025Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Jun 5, 2025Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationCorrected Jun 5, 2025Give residents a notice of rights, rules, services and charges.
Risk of harm, no one hurt, a few residents (level D)Resident RightsCorrected Jun 5, 2025Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Jun 5, 2025Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Jun 5, 2025Respond appropriately to all alleged violations.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationCorrected Jun 5, 2025Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected Jun 5, 2025Ensure services provided by the nursing facility meet professional standards of quality.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Jun 5, 2025Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Risk of harm, no one hurt, a few residents (level D)Resident RightsFrom a complaintCorrected Jun 5, 2025
Fines and payment denials
No fines or Medicare payment denials in the last three years.
About the home, per Medicare
- Ownership
- For profit - Corporation
- Legal business name
- Chestnut Point Care Center LLC
- Medicare-certified beds
- 57
- Average residents per day
- 51
- Accepts
- Medicare and Medicaid
- First certified
- May 1, 2003
- Part of a chain
- Icare Health Network, 12 homes
- Inside a hospital
- No
- Continuing care retirement community
- No
- Resident or family council
- Resident
- Sprinklers in all required areas
- Yes
- CMS Certification Number
- 075436
Location
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171 MAIN STEast Windsor, CT 06088
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Questions about Touchpoints at Chestnut
How did Touchpoints at Chestnut do on its last inspection?+
State inspectors visited on April 24, 2025 and cited 16 health deficiencies, 2 of them from complaint investigations. The Connecticut average is 13.0.
How much nursing care does each resident get at Touchpoints at Chestnut?+
Nurses and aides spend 3 hours 47 minutes with each resident per day, including 53 minutes from registered nurses. 51% of nursing staff left over the past year.
Has Touchpoints at Chestnut been fined by Medicare?+
Medicare's records show no fines against Touchpoints at Chestnut in the last three years.
Does Medicare cover skilled nursing?+
Medicare covers up to 100 days of skilled nursing per benefit period after a qualifying 3-day hospital stay — fully for the first 20 days, then with a daily copay. Long-term custodial stays are generally not covered.
How much does a nursing home cost?+
A semi-private room averages about $7,900 per month nationally; private rooms cost more. Medicaid is the largest payer for long-term nursing home care.
What is the CMS star rating?+
Medicare rates nursing homes 1 to 5 stars on its Care Compare site. We don't repeat those stars here. Each nursing home page shows Medicare's underlying record instead: inspections, staffing and fines, with a link to check it on Medicare.gov.