Waltonwood Cotswold
State licensed5215 Randolph Road, Charlotte, NC 28211
Assisted Living
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Prices not published
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Medicare-certifiedSkilled Nursing
Pelican Health Randolph LLC
Charlotte, North CarolinaMedicare inspection record
About Pelican Health Randolph LLC
Pelican Health Randolph LLC provides comprehensive skilled nursing and rehabilitation services in Charlotte, North Carolina, designed to help seniors regain strength and independence. Our compassionate team supports patients through recovery with personalized care plans and evidence-based therapies.
Community at a glance
Capacity
100 residents
Location
Charlotte, NC
Status
Listed in a public registry
Care & services offered
Skilled Nursing
Contact & location
4801 Randolph Road, Charlotte, North Carolina 28211
Medicare inspection record
From CMS Care Compare, the federal record every Medicare-certified nursing home is held to. Data as of September 1, 2026. Check it on Medicare.gov
At its most recent standard inspection, on September 17, 2025, state inspectors cited 15 health deficiencies (the North Carolina average is 4.7).
Nurses and nurse aides spend 3 hours 9 minutes with each resident a day, below the North Carolina average of 3 hours 51 minutes.
Medicare fined Pelican Health Randolph LLC 3 times in the last three years, $19,663 in total.
Staffing
| Measure | This home |
|---|---|
| Nurse and aide time per resident, per day | 3 hours 9 minutesBelow the North Carolina average |
| Registered nurse time per resident, per day | 39 minutesAbove the North Carolina average |
| Nursing staff who left in the past year | 76%Above the North Carolina average |
2 administrators have left the home in the past year.
Inspections
26 health citations in the last three years. Each one is a federal standard inspectors found the home was not meeting.
September 17, 2025 · Standard inspection · 15 citations
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Risk of harm, no one hurt, a pattern (level E)Resident RightsFrom a complaintCorrected Oct 17, 2025Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Risk of harm, no one hurt, a pattern (level E)EnvironmentalFrom a complaintCorrected Oct 17, 2025Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Risk of harm, no one hurt, a few residents (level D)Resident RightsFrom a complaintCorrected Oct 17, 2025Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Oct 17, 2025Make sure that a working call system is available in each resident's bathroom and bathing area.
Risk of harm, no one hurt, a few residents (level D)EnvironmentalCorrected Oct 17, 2025Reasonably accommodate the needs and preferences of each resident.
Risk of harm, no one hurt, a few residents (level D)Resident RightsFrom a complaintCorrected Oct 17, 2025Ensure services provided by the nursing facility meet professional standards of quality.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningFrom a complaintCorrected Oct 17, 2025Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Oct 17, 2025Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Oct 17, 2025Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Oct 17, 2025Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Oct 17, 2025Provide and implement an infection prevention and control program.
Risk of harm, no one hurt, a few residents (level D)Infection ControlFrom a complaintCorrected Oct 17, 2025Provide appropriate foot care.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Oct 17, 2025Provide safe and appropriate respiratory care for a resident when needed.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Oct 17, 2025Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Oct 17, 2025
June 27, 2024 · Standard inspection · 5 citations
Ensure that residents are free from significant medication errors.
Risk of harm, no one hurt, a pattern (level E)Pharmacy ServiceCorrected Jul 23, 2024Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Risk of harm, no one hurt, a pattern (level E)Pharmacy ServiceCorrected Jul 23, 2024Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Risk of harm, no one hurt, a few residents (level D)Resident RightsCorrected Jul 23, 2024Ensure medication error rates are not 5 percent or greater.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected Jul 23, 2024Provide and implement an infection prevention and control program.
Risk of harm, no one hurt, a few residents (level D)Infection ControlCorrected Jul 23, 2024
May 3, 2024 · Complaint investigation · 3 citations+
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected May 4, 2024Post nurse staffing information every day.
Minimal harm or risk, widespread (level C)Nursing and Physician ServicesFrom a complaintPlan to fix it acceptedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Minimal harm or risk, a pattern (level B)Resident Assessment and Care PlanningFrom a complaintPlan to fix it accepted
April 24, 2024 · Complaint investigation · 3 citations+
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Immediate danger to residents, a few residents (level J)Quality of Life and CareFrom a complaintAlready fixed by Jan 24, 2024Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Immediate danger to residents, a few residents (level J)Quality of Life and CareFrom a complaintAlready fixed by Jan 24, 2024Allow residents to self-administer drugs if determined clinically appropriate.
Risk of harm, no one hurt, a few residents (level D)Resident RightsFrom a complaintCorrected May 4, 2024
Fines and payment denials
3 fines totaling $19,663 in the last three years.
- April 24, 2024Fine: $7,823
- April 24, 2024Fine: $7,823
- April 24, 2024Fine: $4,017
About the home, per Medicare
- Ownership
- For profit - Corporation
- Legal business name
- Legal Business Name Not Available
- Medicare-certified beds
- 100
- Average residents per day
- 82
- Accepts
- Medicare and Medicaid
- First certified
- October 1, 1980
- Inside a hospital
- No
- Continuing care retirement community
- No
- Resident or family council
- Resident
- Sprinklers in all required areas
- Yes
- CMS Certification Number
- 345134
Location
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4801 Randolph RoadCharlotte, NC 28211
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Questions about Pelican Health Randolph LLC
How did Pelican Health Randolph LLC do on its last inspection?+
State inspectors visited on September 17, 2025 and cited 15 health deficiencies, 11 of them from complaint investigations. The North Carolina average is 4.7.
How much nursing care does each resident get at Pelican Health Randolph LLC?+
Nurses and aides spend 3 hours 9 minutes with each resident per day, including 39 minutes from registered nurses. 76% of nursing staff left over the past year.
Has Pelican Health Randolph LLC been fined by Medicare?+
Yes. Medicare fined Pelican Health Randolph LLC 3 times in the last three years, totaling $19,663.
Does Medicare cover skilled nursing?+
Medicare covers up to 100 days of skilled nursing per benefit period after a qualifying 3-day hospital stay — fully for the first 20 days, then with a daily copay. Long-term custodial stays are generally not covered.
How much does a nursing home cost?+
A semi-private room averages about $7,900 per month nationally; private rooms cost more. Medicaid is the largest payer for long-term nursing home care.
What is the CMS star rating?+
Medicare rates nursing homes 1 to 5 stars on its Care Compare site. We don't repeat those stars here. Each nursing home page shows Medicare's underlying record instead: inspections, staffing and fines, with a link to check it on Medicare.gov.