95 Clark Ln, Waterford, CT 06385
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Affordable senior housingIndependent livingAge 62+ community
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Medicare-certifiedSkilled Nursing
New London Sub-Acute and Nursing
Waterford, ConnecticutMedicare inspection record
About New London Sub-Acute and Nursing
New London Sub-Acute and Nursing in Waterford, Connecticut provides compassionate skilled nursing and rehabilitation care for patients transitioning through recovery. Our experienced clinical team focuses on restoring independence and supporting each resident's health goals with personalized treatment plans and attentive daily care.
Community at a glance
Capacity
120 residents
Location
Waterford, CT
Status
Listed in a public registry
Care & services offered
Skilled Nursing
Contact & location
90 CLARK LANE, Waterford, Connecticut 06385
Medicare inspection record
From CMS Care Compare, the federal record every Medicare-certified nursing home is held to. Data as of September 1, 2026. Check it on Medicare.gov
- New London Sub-Acute and Nursing is a candidate for Medicare's Special Focus Facility list, kept for homes with a history of serious quality problems.
- Medicare flags New London Sub-Acute and Nursing for a citation related to abuse of residents in its recent inspections.
At its most recent standard inspection, on March 27, 2025, state inspectors cited 42 health deficiencies (the Connecticut average is 13.0).
Nurses and nurse aides spend 3 hours 37 minutes with each resident a day, about the same as the Connecticut average.
Medicare fined New London Sub-Acute and Nursing 4 times in the last three years, $172,564 in total.
Staffing
| Measure | This home |
|---|---|
| Nurse and aide time per resident, per day | 3 hours 37 minutes |
| Registered nurse time per resident, per day | 33 minutesBelow the Connecticut average |
| Nursing staff who left in the past year | 43%Above the Connecticut average |
1 administrator has left the home in the past year.
Inspections
61 health citations in the last three years. Each one is a federal standard inspectors found the home was not meeting.
April 22, 2026 · Complaint investigation · 10 citations
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Immediate danger to residents, a few residents (level J)Quality of Life and CareFrom a complaintCorrected Apr 18, 2026Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Immediate danger to residents, a few residents (level J)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected May 8, 2026Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Risk of harm, no one hurt, a few residents (level D)Nutrition and DietaryFrom a complaintCorrected Apr 25, 2026Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Risk of harm, no one hurt, a few residents (level D)Resident RightsFrom a complaintCorrected Apr 25, 2026Provide safe, appropriate pain management for a resident who requires such services.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Apr 25, 2026Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Apr 25, 2026Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningFrom a complaintCorrected Apr 25, 2026Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Risk of harm, no one hurt, a few residents (level D)AdministrationFrom a complaintCorrected Apr 25, 2026Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Apr 25, 2026Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Minimal harm or risk, a pattern (level B)Resident Assessment and Care PlanningFrom a complaintCorrected Apr 25, 2026
February 6, 2026 · Complaint investigation · 4 citations
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Residents were harmed, a few residents (level G)Quality of Life and CareFrom a complaintAlready fixed by Jan 14, 2026Provide safe and appropriate respiratory care for a resident when needed.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Mar 13, 2026Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Risk of harm, no one hurt, a few residents (level D)Resident RightsFrom a complaintCorrected Mar 13, 2026Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Risk of harm, no one hurt, a few residents (level D)Resident RightsFrom a complaintCorrected Mar 13, 2026
August 21, 2025 · Complaint investigation · 8 citations+
Ensure that residents are free from significant medication errors.
Immediate danger to residents, a few residents (level J)Pharmacy ServiceFrom a complaintCorrected Sep 3, 2025Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Residents were harmed, a pattern (level H)Pharmacy ServiceFrom a complaintCorrected Sep 3, 2025Have a plan that describes the process for conducting QAPI and QAA activities.
Risk of harm, no one hurt, a pattern (level E)AdministrationFrom a complaintCorrected Sep 3, 2025Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Risk of harm, no one hurt, a pattern (level E)Resident RightsFrom a complaintCorrected Sep 3, 2025Observe each nurse aide's job performance and give regular training.
Risk of harm, no one hurt, a pattern (level E)Nursing and Physician ServicesFrom a complaintCorrected Sep 3, 2025Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningFrom a complaintCorrected Sep 3, 2025Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningFrom a complaintCorrected Sep 3, 2025Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Risk of harm, no one hurt, a few residents (level D)AdministrationFrom a complaintCorrected Sep 3, 2025
June 30, 2025 · Complaint investigation · 6 citations+
Ensure that residents are free from significant medication errors.
Immediate danger to residents, a few residents (level J)Pharmacy ServiceFrom a complaintCorrected Sep 5, 2025Ensure services provided by the nursing facility meet professional standards of quality.
Risk of harm, no one hurt, a pattern (level E)Resident Assessment and Care PlanningFrom a complaintCorrected Jul 21, 2025Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Jul 31, 2025Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Risk of harm, no one hurt, a few residents (level D)Resident RightsFrom a complaintCorrected Jul 21, 2025Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Jul 2, 2025Respond appropriately to all alleged violations.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Jul 2, 2025
March 27, 2025 · Standard inspection · 30 citations+
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Immediate danger to residents, a pattern (level K)Quality of Life and CareCorrected May 7, 2025Ensure services provided by the nursing facility meet professional standards of quality.
Immediate danger to residents, a pattern (level K)Resident Assessment and Care PlanningCorrected May 7, 2025Respond appropriately to all alleged violations.
Immediate danger to residents, a few residents (level J)Freedom from Abuse, Neglect, and ExploitationCorrected May 7, 2025Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Residents were harmed, a few residents (level G)Freedom from Abuse, Neglect, and ExploitationCorrected May 13, 2025Ensure medication error rates are not 5 percent or greater.
Risk of harm, no one hurt, a pattern (level E)Pharmacy ServiceCorrected May 13, 2025Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Risk of harm, no one hurt, a pattern (level E)Freedom from Abuse, Neglect, and ExploitationCorrected May 13, 2025Provide training in compliance and ethics.
Risk of harm, no one hurt, a pattern (level E)AdministrationCorrected May 13, 2025Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Risk of harm, no one hurt, a pattern (level E)Freedom from Abuse, Neglect, and ExploitationCorrected May 13, 2025Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Risk of harm, no one hurt, a pattern (level E)Resident RightsCorrected May 13, 2025Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
Risk of harm, no one hurt, a pattern (level E)Freedom from Abuse, Neglect, and ExploitationCorrected May 13, 2025Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Risk of harm, no one hurt, a pattern (level E)Resident RightsCorrected May 13, 2025Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Risk of harm, no one hurt, a pattern (level E)Nutrition and DietaryCorrected May 13, 2025Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Risk of harm, no one hurt, a few residents (level D)Nutrition and DietaryCorrected May 13, 2025Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationCorrected May 13, 2025Provide safe, appropriate dialysis care/services for a resident who requires such services.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected May 13, 2025Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected May 13, 2025Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected May 13, 2025Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected May 13, 2025Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected May 13, 2025Provide enough food/fluids to maintain a resident's health.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected May 13, 2025Provide and implement an infection prevention and control program.
Risk of harm, no one hurt, a few residents (level D)Infection ControlCorrected May 13, 2025Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Risk of harm, no one hurt, a few residents (level D)AdministrationCorrected May 13, 2025Provide safe and appropriate respiratory care for a resident when needed.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected May 13, 2025Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Risk of harm, no one hurt, a few residents (level D)Nursing and Physician ServicesCorrected May 13, 2025Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected May 13, 2025Provide behavior health training consistent with the requirements and as determined by a facility assessment.
Minimal harm or risk, widespread (level C)AdministrationCorrected May 13, 2025Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Minimal harm or risk, a pattern (level B)AdministrationCorrected May 13, 2025Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Minimal harm or risk, a pattern (level B)AdministrationCorrected May 13, 2025Assure the security of all personal funds of residents deposited with the facility.
Minimal harm or risk, a pattern (level B)Resident RightsCorrected May 13, 2025Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Minimal harm or risk, a pattern (level B)Resident Assessment and Care PlanningCorrected May 13, 2025
January 13, 2025 · Complaint investigation · 1 citation+
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Feb 11, 2025
November 21, 2023 · Complaint investigation · 1 citation+
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningFrom a complaintCorrected Jan 2, 2024
Showing the 60 most recent. The full list is on Medicare.gov.
Fines and payment denials
4 fines totaling $172,564 in the last three years.
- April 22, 2026Fine: $96,604
- February 6, 2026Fine: $14,505
- June 30, 2025Fine: $34,600
- March 27, 2025Fine: $26,855
About the home, per Medicare
- Ownership
- For profit - Limited Liability company
- Legal business name
- 88 Clark Operating LLC
- Medicare-certified beds
- 120
- Average residents per day
- 96
- Accepts
- Medicare and Medicaid
- First certified
- January 1, 1967
- Inside a hospital
- No
- Continuing care retirement community
- No
- Resident or family council
- Resident
- Sprinklers in all required areas
- Yes
- CMS Certification Number
- 075158
Location
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90 CLARK LANEWaterford, CT 06385
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Questions about New London Sub-Acute and Nursing
How did New London Sub-Acute and Nursing do on its last inspection?+
State inspectors visited on March 27, 2025 and cited 42 health deficiencies, 12 of them from complaint investigations. The Connecticut average is 13.0.
How much nursing care does each resident get at New London Sub-Acute and Nursing?+
Nurses and aides spend 3 hours 37 minutes with each resident per day, including 33 minutes from registered nurses. 43% of nursing staff left over the past year.
Has New London Sub-Acute and Nursing been fined by Medicare?+
Yes. Medicare fined New London Sub-Acute and Nursing 4 times in the last three years, totaling $172,564.
Does Medicare cover skilled nursing?+
Medicare covers up to 100 days of skilled nursing per benefit period after a qualifying 3-day hospital stay — fully for the first 20 days, then with a daily copay. Long-term custodial stays are generally not covered.
How much does a nursing home cost?+
A semi-private room averages about $7,900 per month nationally; private rooms cost more. Medicaid is the largest payer for long-term nursing home care.
What is the CMS star rating?+
Medicare rates nursing homes 1 to 5 stars on its Care Compare site. We don't repeat those stars here. Each nursing home page shows Medicare's underlying record instead: inspections, staffing and fines, with a link to check it on Medicare.gov.