Autumn Lake Healthcare at Crystal Springs
Medicare-certified200 WHITMAN AVENUE, Elkins, WV 26241
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NELLA'S AT AUTUMN LAKE HEALTHCARE is a for profit - limited liability company nursing home in ELKINS, WV with 100 certified beds.
Capacity
100 residents
Location
Elkins, WV
Status
Listed in a public registry
499 FERGUSON ROAD, Elkins, West Virginia 26241
From CMS Care Compare, the federal record every Medicare-certified nursing home is held to. Data as of September 1, 2026. Check it on Medicare.gov
At its most recent standard inspection, on August 5, 2025, state inspectors cited 17 health deficiencies (the West Virginia average is 11.7).
Nurses and nurse aides spend 3 hours 17 minutes with each resident a day, below the West Virginia average of 3 hours 40 minutes.
Medicare fined Nella's at Autumn Lake Healthcare 2 times in the last three years, $59,810 in total.
| Measure | This home |
|---|---|
| Nurse and aide time per resident, per day | 3 hours 17 minutesBelow the West Virginia average |
| Registered nurse time per resident, per day | 33 minutesBelow the West Virginia average |
| Nursing staff who left in the past year | 44% |
32 health citations in the last three years. Each one is a federal standard inspectors found the home was not meeting.
December 30, 2025 · Complaint investigation · 4 citations
Provide and implement an infection prevention and control program.
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
August 5, 2025 · Standard inspection · 13 citations
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Provide activities to meet all resident's needs.
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Provide or get specialized rehabilitative services as required for a resident.
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Provide and implement an infection prevention and control program.
Ensure each resident receives an accurate assessment.
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Keep all essential equipment working safely.
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Ensure each resident receives an accurate assessment.
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Provide safe, appropriate pain management for a resident who requires such services.
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
PASARR screening for Mental disorders or Intellectual Disabilities
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Post nurse staffing information every day.
2 fines totaling $59,810 in the last three years.
499 FERGUSON ROADElkins, WV 26241
3 other communities within 10 miles
200 WHITMAN AVENUE, Elkins, WV 26241
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100 Tallman Ave, Elkins, WV 26241
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2533 Beverly Pike, Elkins, WV 26241
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State inspectors visited on August 5, 2025 and cited 17 health deficiencies, 5 of them from complaint investigations. The West Virginia average is 11.7.
Nurses and aides spend 3 hours 17 minutes with each resident per day, including 33 minutes from registered nurses. 44% of nursing staff left over the past year.
Yes. Medicare fined Nella's at Autumn Lake Healthcare 2 times in the last three years, totaling $59,810.
Medicare covers up to 100 days of skilled nursing per benefit period after a qualifying 3-day hospital stay — fully for the first 20 days, then with a daily copay. Long-term custodial stays are generally not covered.
A semi-private room averages about $7,900 per month nationally; private rooms cost more. Medicaid is the largest payer for long-term nursing home care.
Medicare rates nursing homes 1 to 5 stars on its Care Compare site. We don't repeat those stars here. Each nursing home page shows Medicare's underlying record instead: inspections, staffing and fines, with a link to check it on Medicare.gov.