Nella's at Autumn Lake Healthcare
Medicare-certified499 FERGUSON ROAD, Elkins, WV 26241
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Autumn Lake Healthcare at Crystal Springs brings skilled nursing and rehabilitation services to Elkins, West Virginia with compassionate, personalized care. Our experienced team focuses on recovery and wellness, helping residents regain independence through evidence-based treatment and therapeutic support.
Capacity
84 residents
Location
Elkins, WV
Status
Listed in a public registry
200 WHITMAN AVENUE, Elkins, West Virginia 26241
From CMS Care Compare, the federal record every Medicare-certified nursing home is held to. Data as of September 1, 2026. Check it on Medicare.gov
At its most recent standard inspection, on March 6, 2025, state inspectors cited 21 health deficiencies (the West Virginia average is 11.7).
Nurses and nurse aides spend 3 hours 31 minutes with each resident a day, about the same as the West Virginia average.
Medicare has not fined Autumn Lake Healthcare at Crystal Springs in the last three years.
| Measure | This home |
|---|---|
| Nurse and aide time per resident, per day | 3 hours 31 minutes |
| Registered nurse time per resident, per day | 22 minutesBelow the West Virginia average |
| Nursing staff who left in the past year | 74%Above the West Virginia average |
50 health citations in the last three years. Each one is a federal standard inspectors found the home was not meeting.
July 14, 2026 · Complaint investigation · 3 citations
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Respond appropriately to all alleged violations.
December 30, 2025 · Complaint investigation · 1 citation
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Provide and implement an infection prevention and control program.
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Provide and implement an infection prevention and control program.
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Dispose of garbage and refuse properly.
Post nurse staffing information every day.
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Provide and implement an infection prevention and control program.
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Honor the resident's right to manage his or her financial affairs.
Give residents a notice of rights, rules, services and charges.
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Observe each nurse aide's job performance and give regular training.
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Respond appropriately to all alleged violations.
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Post nurse staffing information every day.
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Provide care and assistance to perform activities of daily living for any resident who is unable.
Provide safe and appropriate respiratory care for a resident when needed.
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
PASARR screening for Mental disorders or Intellectual Disabilities
200 WHITMAN AVENUEElkins, WV 26241
3 other communities within 10 miles
499 FERGUSON ROAD, Elkins, WV 26241
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Prices not published
100 Tallman Ave, Elkins, WV 26241
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2533 Beverly Pike, Elkins, WV 26241
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State inspectors visited on March 6, 2025 and cited 21 health deficiencies, 9 of them from complaint investigations. The West Virginia average is 11.7.
Nurses and aides spend 3 hours 31 minutes with each resident per day, including 22 minutes from registered nurses. 74% of nursing staff left over the past year.
Medicare's records show no fines against Autumn Lake Healthcare at Crystal Springs in the last three years.
Medicare covers up to 100 days of skilled nursing per benefit period after a qualifying 3-day hospital stay — fully for the first 20 days, then with a daily copay. Long-term custodial stays are generally not covered.
A semi-private room averages about $7,900 per month nationally; private rooms cost more. Medicaid is the largest payer for long-term nursing home care.
Medicare rates nursing homes 1 to 5 stars on its Care Compare site. We don't repeat those stars here. Each nursing home page shows Medicare's underlying record instead: inspections, staffing and fines, with a link to check it on Medicare.gov.