2627 W Lapham St, Milwaukee, WI 53204
Independent LivingActive Adult Living
Affordable senior housingIndependent livingAge 62+ community
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Medicare-certifiedSkilled Nursing
Mercy Health Services
Milwaukee, WisconsinMedicare inspection record
About Mercy Health Services
Mercy Health Services in Milwaukee, Wisconsin provides compassionate skilled nursing and rehabilitation care for patients at every stage of recovery. Our team focuses on helping you regain independence and return home whenever possible, with personalized treatment plans and round-the-clock medical support.
Community at a glance
Capacity
60 residents
Location
Milwaukee, WI
Status
Listed in a public registry
Care & services offered
Skilled Nursing
Contact & location
2727 W MITCHELL ST, Milwaukee, Wisconsin 53215
Medicare inspection record
From CMS Care Compare, the federal record every Medicare-certified nursing home is held to. Data as of September 1, 2026. Check it on Medicare.gov
At its most recent standard inspection, on May 21, 2025, state inspectors cited 6 health deficiencies (the Wisconsin average is 9.5).
Nurses and nurse aides spend 3 hours 44 minutes with each resident a day, below the Wisconsin average of 4 hours 13 minutes.
Medicare fined Mercy Health Services 2 times in the last three years, $47,753 in total.
Staffing
| Measure | This home |
|---|---|
| Nurse and aide time per resident, per day | 3 hours 44 minutesBelow the Wisconsin average |
| Registered nurse time per resident, per day | 38 minutesBelow the Wisconsin average |
| Nursing staff who left in the past year | 62%Above the Wisconsin average |
1 administrator has left the home in the past year.
Inspections
21 health citations in the last three years. Each one is a federal standard inspectors found the home was not meeting.
March 2, 2026 · Complaint investigation · 1 citation
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningFrom a complaintCorrected Mar 18, 2026
December 3, 2025 · Complaint investigation · 2 citations
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Dec 16, 2025Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Dec 16, 2025
May 21, 2025 · Standard inspection · 3 citations+
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Risk of harm, no one hurt, a pattern (level E)Resident RightsCorrected Jun 21, 2025Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Risk of harm, no one hurt, a few residents (level D)Nutrition and DietaryCorrected Jun 21, 2025Ensure each resident’s drug regimen must be free from unnecessary drugs.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceFrom a complaintCorrected Jun 21, 2025
September 19, 2024 · Complaint investigation · 3 citations+
Respond appropriately to all alleged violations.
Risk of harm, no one hurt, a pattern (level E)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Oct 18, 2024Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Risk of harm, no one hurt, a few residents (level D)Resident RightsFrom a complaintCorrected Oct 18, 2024Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceFrom a complaintCorrected Oct 18, 2024
August 5, 2024 · Complaint investigation · 2 citations+
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Sep 4, 2024Respond appropriately to all alleged violations.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Sep 4, 2024
May 13, 2024 · Complaint investigation · 1 citation+
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Residents were harmed, a few residents (level G)Quality of Life and CareFrom a complaintCorrected Jun 7, 2024
February 29, 2024 · Standard inspection · 9 citations+
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Residents were harmed, a few residents (level G)Quality of Life and CareCorrected Apr 1, 2024Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Apr 1, 2024Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected Apr 1, 2024Provide and implement an infection prevention and control program.
Risk of harm, no one hurt, a few residents (level D)Infection ControlCorrected Apr 1, 2024Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Risk of harm, no one hurt, a few residents (level D)Resident RightsFrom a complaintCorrected Apr 1, 2024Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Apr 1, 2024Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected Apr 1, 2024Respond appropriately to all alleged violations.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Apr 1, 2024Ensure medication error rates are not 5 percent or greater.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected Apr 1, 2024
Fines and payment denials
2 fines totaling $47,753 in the last three years.
- May 13, 2024Fine: $14,050
- February 29, 2024Fine: $33,703
About the home, per Medicare
- Ownership
- For profit - Corporation
- Legal business name
- Nsh Mercy LLC
- Medicare-certified beds
- 60
- Average residents per day
- 44
- Accepts
- Medicare and Medicaid
- First certified
- October 8, 1988
- Part of a chain
- North Shore Healthcare, 59 homes
- Inside a hospital
- No
- Continuing care retirement community
- No
- Resident or family council
- None
- Sprinklers in all required areas
- Yes
- CMS Certification Number
- 525414
Location
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2727 W MITCHELL STMilwaukee, WI 53215
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Questions about Mercy Health Services
How did Mercy Health Services do on its last inspection?+
State inspectors visited on May 21, 2025 and cited 6 health deficiencies, 4 of them from complaint investigations. The Wisconsin average is 9.5.
How much nursing care does each resident get at Mercy Health Services?+
Nurses and aides spend 3 hours 44 minutes with each resident per day, including 38 minutes from registered nurses. 62% of nursing staff left over the past year.
Has Mercy Health Services been fined by Medicare?+
Yes. Medicare fined Mercy Health Services 2 times in the last three years, totaling $47,753.
Does Medicare cover skilled nursing?+
Medicare covers up to 100 days of skilled nursing per benefit period after a qualifying 3-day hospital stay — fully for the first 20 days, then with a daily copay. Long-term custodial stays are generally not covered.
How much does a nursing home cost?+
A semi-private room averages about $7,900 per month nationally; private rooms cost more. Medicaid is the largest payer for long-term nursing home care.
What is the CMS star rating?+
Medicare rates nursing homes 1 to 5 stars on its Care Compare site. We don't repeat those stars here. Each nursing home page shows Medicare's underlying record instead: inspections, staffing and fines, with a link to check it on Medicare.gov.