475 Chandler St, Worcester, MA 01602
Independent LivingActive Adult Living
Affordable senior housingIndependent livingAge 62+ community
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Medicare-certifiedSkilled Nursing
Hermitage Healthcare (The)
Worcester, MassachusettsMedicare inspection record
About Hermitage Healthcare (The)
HERMITAGE HEALTHCARE (THE) is a for profit - corporation nursing home in WORCESTER, MA with 101 certified beds.
Community at a glance
Capacity
101 residents
Location
Worcester, MA
Status
Listed in a public registry
Care & services offered
Skilled Nursing
Contact & location
383 MILL STREET, Worcester, Massachusetts 01602
Medicare inspection record
From CMS Care Compare, the federal record every Medicare-certified nursing home is held to. Data as of September 1, 2026. Check it on Medicare.gov
At its most recent standard inspection, on August 20, 2025, state inspectors cited 12 health deficiencies (the Massachusetts average is 6.8).
Nurses and nurse aides spend 3 hours 44 minutes with each resident a day, about the same as the Massachusetts average.
Medicare has not fined Hermitage Healthcare (The) in the last three years.
Staffing
| Measure | This home |
|---|---|
| Nurse and aide time per resident, per day | 3 hours 44 minutes |
| Registered nurse time per resident, per day | 32 minutesBelow the Massachusetts average |
| Nursing staff who left in the past year | 21%Below the Massachusetts average |
Inspections
16 health citations in the last three years. Each one is a federal standard inspectors found the home was not meeting.
August 20, 2025 · Standard inspection · 12 citations
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Risk of harm, no one hurt, a pattern (level E)AdministrationCorrected Sep 22, 2025Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Risk of harm, no one hurt, a pattern (level E)AdministrationCorrected Sep 22, 2025Reasonably accommodate the needs and preferences of each resident.
Risk of harm, no one hurt, a few residents (level D)Resident RightsCorrected Sep 22, 2025Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Risk of harm, no one hurt, a few residents (level D)Resident RightsCorrected Sep 22, 2025Ensure services provided by the nursing facility meet professional standards of quality.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Sep 22, 2025Ensure medication error rates are not 5 percent or greater.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected Sep 22, 2025Ensure that staff members are educated on resident rights and facility responsibilities to properly care for its residents.
Risk of harm, no one hurt, a few residents (level D)Resident RightsCorrected Sep 22, 2025Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Risk of harm, no one hurt, a few residents (level D)Nursing and Physician ServicesCorrected Sep 22, 2025Assist a resident in gaining access to vision and hearing services.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Sep 22, 2025Provide care and assistance to perform activities of daily living for any resident who is unable.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Sep 22, 2025Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Minimal harm or risk, a pattern (level B)Resident RightsCorrected Sep 22, 2025Ensure each resident receives an accurate assessment.
Minimal harm or risk, a pattern (level B)Resident Assessment and Care PlanningNo revisit needed
June 4, 2024 · Standard inspection · 4 citations
Ensure services provided by the nursing facility meet professional standards of quality.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Jun 21, 2024Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Jun 21, 2024Provide care or services that was trauma informed and/or culturally competent.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Jun 21, 2024Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Risk of harm, no one hurt, a few residents (level D)Resident RightsCorrected Jun 21, 2024
Fines and payment denials
No fines or Medicare payment denials in the last three years.
About the home, per Medicare
- Ownership
- For profit - Corporation
- Legal business name
- 383 Mill Street Operator LLC
- Medicare-certified beds
- 101
- Average residents per day
- 89
- Accepts
- Medicare and Medicaid
- First certified
- January 1, 1967
- Part of a chain
- Next Step Healthcare, 14 homes
- Inside a hospital
- No
- Continuing care retirement community
- No
- Resident or family council
- Resident
- Sprinklers in all required areas
- Yes
- CMS Certification Number
- 225009
Location
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383 MILL STREETWorcester, MA 01602
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Questions about Hermitage Healthcare (The)
How did Hermitage Healthcare (The) do on its last inspection?+
State inspectors visited on August 20, 2025 and cited 12 health deficiencies. The Massachusetts average is 6.8.
How much nursing care does each resident get at Hermitage Healthcare (The)?+
Nurses and aides spend 3 hours 44 minutes with each resident per day, including 32 minutes from registered nurses. 21% of nursing staff left over the past year.
Has Hermitage Healthcare (The) been fined by Medicare?+
Medicare's records show no fines against Hermitage Healthcare (The) in the last three years.
Does Medicare cover skilled nursing?+
Medicare covers up to 100 days of skilled nursing per benefit period after a qualifying 3-day hospital stay — fully for the first 20 days, then with a daily copay. Long-term custodial stays are generally not covered.
How much does a nursing home cost?+
A semi-private room averages about $7,900 per month nationally; private rooms cost more. Medicaid is the largest payer for long-term nursing home care.
What is the CMS star rating?+
Medicare rates nursing homes 1 to 5 stars on its Care Compare site. We don't repeat those stars here. Each nursing home page shows Medicare's underlying record instead: inspections, staffing and fines, with a link to check it on Medicare.gov.