Norton Community Hospital SNF Unit
Medicare-certified100 15TH ST NW, Norton, VA 24273
Skilled Nursing
Medicare & Medicaid certifiedSprinkler systemsSkilled nursing & rehabilitation24-hour licensed nursing
Call for pricing
Prices not published
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Medicare-certifiedSkilled Nursing
Heritage Hall Big Stone Gap
Big Stone Gap, VirginiaMedicare inspection record
About Heritage Hall Big Stone Gap
Heritage Hall Big Stone Gap provides skilled nursing and rehabilitation services to residents throughout Big Stone Gap, Virginia. Our experienced care team focuses on recovery and independence, offering personalized treatment plans in a comfortable, supportive environment designed for healing.
Community at a glance
Capacity
180 residents
Location
Big Stone Gap, VA
Status
Listed in a public registry
Care & services offered
Skilled Nursing
Contact & location
2045 VALLEY VIEW DRIVE, Big Stone Gap, Virginia 24219
Medicare inspection record
From CMS Care Compare, the federal record every Medicare-certified nursing home is held to. Data as of September 1, 2026. Check it on Medicare.gov
- The most recent standard inspection is more than two years old, so these results may not reflect the home today.
At its most recent standard inspection, on February 1, 2023, state inspectors cited 5 health deficiencies (the Virginia average is 14.4).
Nurses and nurse aides spend 3 hours 6 minutes with each resident a day, below the Virginia average of 3 hours 46 minutes.
Medicare fined Heritage Hall Big Stone Gap once in the last three years, $40,517 in total.
Staffing
| Measure | This home |
|---|---|
| Nurse and aide time per resident, per day | 3 hours 6 minutesBelow the Virginia average |
| Registered nurse time per resident, per day | 24 minutesBelow the Virginia average |
| Nursing staff who left in the past year | 27%Below the Virginia average |
Inspections
4 health citations in the last three years. Each one is a federal standard inspectors found the home was not meeting.
November 19, 2024 · Complaint investigation · 4 citations
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Residents were harmed, a few residents (level G)Quality of Life and CareFrom a complaintCorrected Jan 9, 2025Ensure that residents are free from significant medication errors.
Residents were harmed, a few residents (level G)Pharmacy ServiceFrom a complaintCorrected Jan 9, 2025Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Residents were harmed, a few residents (level G)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Jan 9, 2025Provide and implement an infection prevention and control program.
Risk of harm, no one hurt, a few residents (level D)Infection ControlFrom a complaintCorrected Jan 9, 2025
Fines and payment denials
1 fine totaling $40,517 in the last three years.
- November 19, 2024Fine: $40,517
About the home, per Medicare
- Ownership
- For profit - Corporation
- Legal business name
- Big Stone Gap Life Care LLC
- Medicare-certified beds
- 180
- Average residents per day
- 166
- Accepts
- Medicare and Medicaid
- First certified
- February 10, 1983
- Part of a chain
- Heritage Hall, 15 homes
- Inside a hospital
- No
- Continuing care retirement community
- No
- Resident or family council
- Resident
- Sprinklers in all required areas
- Yes
- CMS Certification Number
- 495135
Location
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2045 VALLEY VIEW DRIVEBig Stone Gap, VA 24219
2 other communities within 10 miles
Senior living near Big Stone Gap
The Laurels Retirement & Assisted Living
State licensed5635 BSG Drive, Norton, VA 24273
Assisted Living
Call for pricing
Prices not published
Kingston Center
State licensed428 Cecil D. Quillen Drive, Duffield, VA 24244
Assisted Living
Call for pricing
Prices not published
Questions about Heritage Hall Big Stone Gap
How did Heritage Hall Big Stone Gap do on its last inspection?+
State inspectors visited on February 1, 2023 and cited 5 health deficiencies. The Virginia average is 14.4.
How much nursing care does each resident get at Heritage Hall Big Stone Gap?+
Nurses and aides spend 3 hours 6 minutes with each resident per day, including 24 minutes from registered nurses. 27% of nursing staff left over the past year.
Has Heritage Hall Big Stone Gap been fined by Medicare?+
Yes. Medicare fined Heritage Hall Big Stone Gap once in the last three years, totaling $40,517.
Does Medicare cover skilled nursing?+
Medicare covers up to 100 days of skilled nursing per benefit period after a qualifying 3-day hospital stay — fully for the first 20 days, then with a daily copay. Long-term custodial stays are generally not covered.
How much does a nursing home cost?+
A semi-private room averages about $7,900 per month nationally; private rooms cost more. Medicaid is the largest payer for long-term nursing home care.
What is the CMS star rating?+
Medicare rates nursing homes 1 to 5 stars on its Care Compare site. We don't repeat those stars here. Each nursing home page shows Medicare's underlying record instead: inspections, staffing and fines, with a link to check it on Medicare.gov.