Desert Haven Care Center
Medicare-certified2645 EAST THOMAS ROAD, Phoenix, AZ 85016
Skilled Nursing
Medicare & Medicaid certifiedSprinkler systemsResident & family councilSkilled nursing & rehabilitation+1 more
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Prices not published
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Medicare-certifiedSkilled Nursing
Desert Terrace Healthcare Center
Phoenix, ArizonaMedicare inspection record
About Desert Terrace Healthcare Center
Desert Terrace Healthcare Center in Phoenix, Arizona provides compassionate skilled nursing and rehabilitation care when families need medical expertise and recovery support. Our team focuses on helping residents regain strength and independence through personalized treatment plans and attentive daily care.
Community at a glance
Capacity
108 residents
Location
Phoenix, AZ
Status
Listed in a public registry
Care & services offered
Skilled Nursing
Contact & location
2509 NORTH 24TH STREET, Phoenix, Arizona 85008
Medicare inspection record
From CMS Care Compare, the federal record every Medicare-certified nursing home is held to. Data as of September 1, 2026. Check it on Medicare.gov
- Medicare flags Desert Terrace Healthcare Center for a citation related to abuse of residents in its recent inspections.
At its most recent standard inspection, on September 26, 2025, state inspectors cited 8 health deficiencies (the Arizona average is 6.3).
Nurses and nurse aides spend 3 hours 21 minutes with each resident a day, below the Arizona average of 3 hours 59 minutes.
Medicare has not fined Desert Terrace Healthcare Center in the last three years.
Staffing
| Measure | This home |
|---|---|
| Nurse and aide time per resident, per day | 3 hours 21 minutesBelow the Arizona average |
| Registered nurse time per resident, per day | 33 minutesBelow the Arizona average |
| Nursing staff who left in the past year | 55%Above the Arizona average |
1 administrator has left the home in the past year.
Inspections
12 health citations in the last three years. Each one is a federal standard inspectors found the home was not meeting.
June 25, 2026 · Complaint investigation · 1 citation
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Aug 7, 2026
April 9, 2026 · Complaint investigation · 1 citation
Employ staff that are licensed, certified, or registered in accordance with state laws.
Risk of harm, no one hurt, a few residents (level D)AdministrationFrom a complaintCorrected May 5, 2026
January 22, 2026 · Complaint investigation · 4 citations+
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Mar 8, 2026Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceFrom a complaintCorrected Mar 8, 2026Honor the resident's right to manage his or her financial affairs.
Risk of harm, no one hurt, a few residents (level D)Resident RightsFrom a complaintCorrected Mar 8, 2026Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Mar 8, 2026
December 3, 2025 · Complaint investigation · 1 citation+
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Dec 5, 2025
September 26, 2025 · Standard inspection · 1 citation+
Provide care and assistance to perform activities of daily living for any resident who is unable.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Nov 10, 2025
January 24, 2025 · Complaint investigation · 1 citation+
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Mar 10, 2025
October 10, 2024 · Complaint investigation · 1 citation+
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Nov 24, 2024
July 3, 2024 · Complaint investigation · 1 citation+
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Aug 16, 2024
January 16, 2024 · Complaint investigation · 1 citation+
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Risk of harm, no one hurt, a pattern (level E)Pharmacy ServiceFrom a complaintCorrected Mar 6, 2024
Fines and payment denials
No fines or Medicare payment denials in the last three years.
About the home, per Medicare
- Ownership
- For profit - Corporation
- Legal business name
- 24th Street Healthcare Associates LLC
- Medicare-certified beds
- 108
- Average residents per day
- 87
- Accepts
- Medicare and Medicaid
- First certified
- August 1, 1972
- Part of a chain
- The Ensign Group, 344 homes
- Inside a hospital
- No
- Continuing care retirement community
- No
- Resident or family council
- Resident
- Sprinklers in all required areas
- Yes
- CMS Certification Number
- 035014
Location
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2509 NORTH 24TH STREETPhoenix, AZ 85008
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Questions about Desert Terrace Healthcare Center
How did Desert Terrace Healthcare Center do on its last inspection?+
State inspectors visited on September 26, 2025 and cited 8 health deficiencies, 7 of them from complaint investigations. The Arizona average is 6.3.
How much nursing care does each resident get at Desert Terrace Healthcare Center?+
Nurses and aides spend 3 hours 21 minutes with each resident per day, including 33 minutes from registered nurses. 55% of nursing staff left over the past year.
Has Desert Terrace Healthcare Center been fined by Medicare?+
Medicare's records show no fines against Desert Terrace Healthcare Center in the last three years.
Does Medicare cover skilled nursing?+
Medicare covers up to 100 days of skilled nursing per benefit period after a qualifying 3-day hospital stay — fully for the first 20 days, then with a daily copay. Long-term custodial stays are generally not covered.
How much does a nursing home cost?+
A semi-private room averages about $7,900 per month nationally; private rooms cost more. Medicaid is the largest payer for long-term nursing home care.
What is the CMS star rating?+
Medicare rates nursing homes 1 to 5 stars on its Care Compare site. We don't repeat those stars here. Each nursing home page shows Medicare's underlying record instead: inspections, staffing and fines, with a link to check it on Medicare.gov.