Sunrise of Norwood
State licensed86 Saunders Road, Norwood, MA 02062
Assisted Living
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Medicare-certifiedSkilled Nursing
Charlwell House Health and Rehabilitation
Norwood, MassachusettsMedicare inspection record
About Charlwell House Health and Rehabilitation
Charlwell House Health and Rehabilitation brings compassionate skilled nursing and rehabilitation care to Norwood, Massachusetts families navigating recovery and healing. Our team focuses on personalized treatment plans that help residents regain independence and return home whenever possible.
Community at a glance
Capacity
124 residents
Location
Norwood, MA
Status
Listed in a public registry
Care & services offered
Skilled Nursing
Contact & location
305 WALPOLE STREET, Norwood, Massachusetts 02062
Medicare inspection record
From CMS Care Compare, the federal record every Medicare-certified nursing home is held to. Data as of September 1, 2026. Check it on Medicare.gov
At its most recent standard inspection, on May 30, 2025, state inspectors cited 13 health deficiencies (the Massachusetts average is 6.8).
Nurses and nurse aides spend 3 hours 21 minutes with each resident a day, below the Massachusetts average of 3 hours 52 minutes.
Medicare has not fined Charlwell House Health and Rehabilitation in the last three years.
Staffing
| Measure | This home |
|---|---|
| Nurse and aide time per resident, per day | 3 hours 21 minutesBelow the Massachusetts average |
| Registered nurse time per resident, per day | 40 minutes |
| Nursing staff who left in the past year | 27%Below the Massachusetts average |
Inspections
22 health citations in the last three years. Each one is a federal standard inspectors found the home was not meeting.
May 30, 2025 · Standard inspection · 13 citations
Ensure services provided by the nursing facility meet professional standards of quality.
Risk of harm, no one hurt, a pattern (level E)Resident Assessment and Care PlanningCorrected Jun 26, 2025Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Risk of harm, no one hurt, a pattern (level E)Quality of Life and CareCorrected Jun 26, 2025Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Risk of harm, no one hurt, a pattern (level E)Pharmacy ServiceCorrected Jun 26, 2025Provide and implement an infection prevention and control program.
Risk of harm, no one hurt, a pattern (level E)Infection ControlCorrected Jun 26, 2025Provide care and assistance to perform activities of daily living for any resident who is unable.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Jun 26, 2025Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Jun 26, 2025Provide appropriate foot care.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Jun 26, 2025Ensure each resident’s drug regimen must be free from unnecessary drugs.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected Jun 26, 2025Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected Jun 26, 2025Provide or get specialized rehabilitative services as required for a resident.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Jun 26, 2025Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Jun 26, 2025Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Risk of harm, no one hurt, a few residents (level D)Resident RightsCorrected Jun 26, 2025Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Jun 26, 2025
August 13, 2024 · Complaint investigation · 1 citation
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningFrom a complaintCorrected Sep 10, 2024
April 16, 2024 · Standard inspection · 8 citations+
Ensure services provided by the nursing facility meet professional standards of quality.
Risk of harm, no one hurt, a pattern (level E)Resident Assessment and Care PlanningCorrected May 15, 2024Assist a resident in gaining access to vision and hearing services.
Risk of harm, no one hurt, a pattern (level E)Quality of Life and CareCorrected May 15, 2024Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Risk of harm, no one hurt, a pattern (level E)EnvironmentalCorrected May 15, 2024Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Risk of harm, no one hurt, a pattern (level E)Pharmacy ServiceCorrected May 15, 2024Develop and implement policies and procedures for flu and pneumonia vaccinations.
Risk of harm, no one hurt, a pattern (level E)Infection ControlCorrected May 15, 2024Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected May 15, 2024Provide safe and appropriate respiratory care for a resident when needed.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected May 15, 2024Give the resident's representative the ability to exercise the resident's rights.
Risk of harm, no one hurt, a few residents (level D)Resident RightsCorrected May 15, 2024
Fines and payment denials
No fines or Medicare payment denials in the last three years.
About the home, per Medicare
- Ownership
- For profit - Limited Liability company
- Legal business name
- Charwell House SNF Operations Bhc LLC
- Medicare-certified beds
- 124
- Average residents per day
- 75
- Accepts
- Medicare and Medicaid
- First certified
- February 15, 1972
- Part of a chain
- Best Care Services, 10 homes
- Inside a hospital
- No
- Continuing care retirement community
- No
- Resident or family council
- Resident
- Sprinklers in all required areas
- Yes
- CMS Certification Number
- 225208
Location
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305 WALPOLE STREETNorwood, MA 02062
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Questions about Charlwell House Health and Rehabilitation
How did Charlwell House Health and Rehabilitation do on its last inspection?+
State inspectors visited on May 30, 2025 and cited 13 health deficiencies. The Massachusetts average is 6.8.
How much nursing care does each resident get at Charlwell House Health and Rehabilitation?+
Nurses and aides spend 3 hours 21 minutes with each resident per day, including 40 minutes from registered nurses. 27% of nursing staff left over the past year.
Has Charlwell House Health and Rehabilitation been fined by Medicare?+
Medicare's records show no fines against Charlwell House Health and Rehabilitation in the last three years.
Does Medicare cover skilled nursing?+
Medicare covers up to 100 days of skilled nursing per benefit period after a qualifying 3-day hospital stay — fully for the first 20 days, then with a daily copay. Long-term custodial stays are generally not covered.
How much does a nursing home cost?+
A semi-private room averages about $7,900 per month nationally; private rooms cost more. Medicaid is the largest payer for long-term nursing home care.
What is the CMS star rating?+
Medicare rates nursing homes 1 to 5 stars on its Care Compare site. We don't repeat those stars here. Each nursing home page shows Medicare's underlying record instead: inspections, staffing and fines, with a link to check it on Medicare.gov.