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Willows of New Castle provides skilled nursing and rehabilitation services to residents throughout Indiana who need intensive medical care and recovery support. Our team focuses on helping patients regain independence through personalized treatment plans and compassionate nursing.
Capacity
95 residents
Location
New Castle, IN
Status
Listed in a public registry
1023 N 20TH ST, New Castle, Indiana 47362
From CMS Care Compare, the federal record every Medicare-certified nursing home is held to. Data as of September 1, 2026. Check it on Medicare.gov
At its most recent standard inspection, on March 6, 2026, state inspectors cited 7 health deficiencies (the Indiana average is 7.2).
Nurses and nurse aides spend 3 hours 45 minutes with each resident a day, about the same as the Indiana average.
Medicare has not fined Willows of New Castle in the last three years.
| Measure | This home |
|---|---|
| Nurse and aide time per resident, per day | 3 hours 45 minutes |
| Registered nurse time per resident, per day | 26 minutesBelow the Indiana average |
| Nursing staff who left in the past year | 59%Above the Indiana average |
2 administrators have left the home in the past year.
24 health citations in the last three years. Each one is a federal standard inspectors found the home was not meeting.
July 22, 2026 · Complaint investigation · 2 citations
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Provide care and assistance to perform activities of daily living for any resident who is unable.
March 6, 2026 · Standard inspection · 5 citations
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Provide care and assistance to perform activities of daily living for any resident who is unable.
Provide or obtain dental services for each resident.
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ensure each resident receives an accurate assessment.
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Reasonably accommodate the needs and preferences of each resident.
Allow residents to self-administer drugs if determined clinically appropriate.
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
1023 N 20TH STNew Castle, IN 47362
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State inspectors visited on March 6, 2026 and cited 7 health deficiencies, 5 of them from complaint investigations. The Indiana average is 7.2.
Nurses and aides spend 3 hours 45 minutes with each resident per day, including 26 minutes from registered nurses. 59% of nursing staff left over the past year.
Medicare's records show no fines against Willows of New Castle in the last three years.
Medicare covers up to 100 days of skilled nursing per benefit period after a qualifying 3-day hospital stay — fully for the first 20 days, then with a daily copay. Long-term custodial stays are generally not covered.
A semi-private room averages about $7,900 per month nationally; private rooms cost more. Medicaid is the largest payer for long-term nursing home care.
Medicare rates nursing homes 1 to 5 stars on its Care Compare site. We don't repeat those stars here. Each nursing home page shows Medicare's underlying record instead: inspections, staffing and fines, with a link to check it on Medicare.gov.