Trustwell Living at Oak Creek Place
State licensed3829 SOUTH CHICAGO AVENUE, South Milwaukee, WI 53172
Assisted LivingMemory Care
Assisted living & personal care24-hour supervisionMedication management
Call for pricing
Prices not published
🏥
Medicare-certifiedSkilled Nursing
Willowcrest Health Services
South Milwaukee, WisconsinMedicare inspection record
About Willowcrest Health Services
Willowcrest Health Services brings expert skilled nursing and rehabilitation care to South Milwaukee, Wisconsin families. Our dedicated team focuses on personalized recovery plans and compassionate support, helping patients regain independence and return home stronger.
Community at a glance
Capacity
100 residents
Location
South Milwaukee, WI
Status
Listed in a public registry
Care & services offered
Skilled Nursing
Contact & location
3821 S CHICAGO AVE, South Milwaukee, Wisconsin 53172
Medicare inspection record
From CMS Care Compare, the federal record every Medicare-certified nursing home is held to. Data as of September 1, 2026. Check it on Medicare.gov
At its most recent standard inspection, on June 5, 2025, state inspectors cited 13 health deficiencies (the Wisconsin average is 9.5).
Nurses and nurse aides spend 3 hours 34 minutes with each resident a day, below the Wisconsin average of 4 hours 13 minutes.
Medicare fined Willowcrest Health Services once in the last three years, $21,285 in total.
Staffing
| Measure | This home |
|---|---|
| Nurse and aide time per resident, per day | 3 hours 34 minutesBelow the Wisconsin average |
| Registered nurse time per resident, per day | 37 minutesBelow the Wisconsin average |
| Nursing staff who left in the past year | 41%Below the Wisconsin average |
Inspections
32 health citations in the last three years. Each one is a federal standard inspectors found the home was not meeting.
June 5, 2025 · Standard inspection · 13 citations
Provide and implement an infection prevention and control program.
Risk of harm, no one hurt, widespread (level F)Infection ControlCorrected Jul 5, 2025Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Risk of harm, no one hurt, widespread (level F)AdministrationCorrected Jul 5, 2025Provide safe and appropriate respiratory care for a resident when needed.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Jul 5, 2025Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Jul 5, 2025Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Jul 5, 2025Provide care or services that was trauma informed and/or culturally competent.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Jul 5, 2025Ensure that residents are free from significant medication errors.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected Jul 5, 2025Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationCorrected Jul 5, 2025Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Jul 5, 2025Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected Jul 5, 2025Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Jul 5, 2025Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Risk of harm, no one hurt, a few residents (level D)Resident RightsCorrected Jul 5, 2025Ensure each resident’s drug regimen must be free from unnecessary drugs.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected Jul 5, 2025
March 5, 2025 · Complaint investigation · 1 citation
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Mar 31, 2025
October 14, 2024 · Complaint investigation · 1 citation+
Post nurse staffing information every day.
Minimal harm or risk, widespread (level C)Nursing and Physician ServicesFrom a complaintCorrected Nov 12, 2024
March 29, 2024 · Standard inspection · 17 citations+
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Immediate danger to residents, a few residents (level J)Quality of Life and CareFrom a complaintCorrected Apr 26, 2024Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Immediate danger to residents, a few residents (level J)Quality of Life and CareFrom a complaintCorrected Apr 26, 2024Provide and implement an infection prevention and control program.
Risk of harm, no one hurt, widespread (level F)Infection ControlCorrected Apr 26, 2024Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Risk of harm, no one hurt, widespread (level F)Nutrition and DietaryCorrected Apr 26, 2024Provide training in compliance and ethics.
Risk of harm, no one hurt, a pattern (level E)AdministrationCorrected Apr 26, 2024Observe each nurse aide's job performance and give regular training.
Risk of harm, no one hurt, a pattern (level E)Nursing and Physician ServicesCorrected Apr 26, 2024Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Risk of harm, no one hurt, a pattern (level E)AdministrationCorrected Apr 26, 2024Provide behavior health training consistent with the requirements and as determined by a facility assessment.
Risk of harm, no one hurt, a pattern (level E)AdministrationCorrected Apr 26, 2024Provide enough food/fluids to maintain a resident's health.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Apr 26, 2024Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Apr 26, 2024Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected Apr 26, 2024Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Apr 26, 2024Provide safe and appropriate respiratory care for a resident when needed.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Apr 26, 2024Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Apr 26, 2024Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Apr 26, 2024Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected Apr 26, 2024Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Minimal harm or risk, a pattern (level B)Resident RightsCorrected Apr 26, 2024
Fines and payment denials
1 fine totaling $21,285 in the last three years.
- March 29, 2024Fine: $21,285
About the home, per Medicare
- Ownership
- For profit - Limited Liability company
- Legal business name
- Nsh South Milwaukee LLC
- Medicare-certified beds
- 100
- Average residents per day
- 75
- Accepts
- Medicare and Medicaid
- First certified
- July 21, 1988
- Part of a chain
- North Shore Healthcare, 59 homes
- Inside a hospital
- No
- Continuing care retirement community
- No
- Resident or family council
- Resident
- Sprinklers in all required areas
- Yes
- CMS Certification Number
- 525413
Location
Loading map…
3821 S CHICAGO AVESouth Milwaukee, WI 53172
12 other communities within 10 miles
Senior living near South Milwaukee
Franciscan Courts
State licensed1010 Williams Ave, South Milwaukee, WI 53172
Assisted Living
Call for pricing
Prices not published
Franciscan Gardens
State licensed1000 Williams Ave, South Milwaukee, WI 53172
Assisted LivingMemory Care
Call for pricing
Prices not published
Questions about Willowcrest Health Services
How did Willowcrest Health Services do on its last inspection?+
State inspectors visited on June 5, 2025 and cited 13 health deficiencies. The Wisconsin average is 9.5.
How much nursing care does each resident get at Willowcrest Health Services?+
Nurses and aides spend 3 hours 34 minutes with each resident per day, including 37 minutes from registered nurses. 41% of nursing staff left over the past year.
Has Willowcrest Health Services been fined by Medicare?+
Yes. Medicare fined Willowcrest Health Services once in the last three years, totaling $21,285.
Does Medicare cover skilled nursing?+
Medicare covers up to 100 days of skilled nursing per benefit period after a qualifying 3-day hospital stay — fully for the first 20 days, then with a daily copay. Long-term custodial stays are generally not covered.
How much does a nursing home cost?+
A semi-private room averages about $7,900 per month nationally; private rooms cost more. Medicaid is the largest payer for long-term nursing home care.
What is the CMS star rating?+
Medicare rates nursing homes 1 to 5 stars on its Care Compare site. We don't repeat those stars here. Each nursing home page shows Medicare's underlying record instead: inspections, staffing and fines, with a link to check it on Medicare.gov.