Penny's Guest Home Billings
State licensed1791 Billings Road, Concord, CA 94519
Assisted Living
Assisted livingResidential care for the elderly (RCFE)24-hour personal care
Call for pricing
Prices not published
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Medicare-certifiedSkilled Nursing
Willow Pass Healthcare Center
Concord, CaliforniaMedicare inspection record
About Willow Pass Healthcare Center
Willow Pass Healthcare Center in Concord, California provides skilled nursing and rehabilitation services designed to help patients regain strength and independence. Our experienced team focuses on personalized recovery plans, compassionate care, and helping families navigate every step of the healing process.
Community at a glance
Capacity
81 residents
Location
Concord, CA
Status
Listed in a public registry
Care & services offered
Skilled Nursing
Contact & location
3318 WILLOW PASS ROAD, Concord, California 94519
Medicare inspection record
From CMS Care Compare, the federal record every Medicare-certified nursing home is held to. Data as of September 1, 2026. Check it on Medicare.gov
- The most recent standard inspection is more than two years old, so these results may not reflect the home today.
At its most recent standard inspection, on October 14, 2022, state inspectors cited 24 health deficiencies (the California average is 15.5).
Nurses and nurse aides spend 3 hours 59 minutes with each resident a day, below the California average of 4 hours 31 minutes.
Medicare fined Willow Pass Healthcare Center once in the last three years, $45,702 in total.
Staffing
| Measure | This home |
|---|---|
| Nurse and aide time per resident, per day | 3 hours 59 minutesBelow the California average |
| Registered nurse time per resident, per day | 35 minutesBelow the California average |
| Nursing staff who left in the past year | 46%Above the California average |
Inspections
11 health citations in the last three years. Each one is a federal standard inspectors found the home was not meeting.
March 26, 2026 · Complaint investigation · 2 citations
Respond appropriately to all alleged violations.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Apr 14, 2026Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Apr 14, 2026
March 13, 2026 · Complaint investigation · 3 citations
Provide care and assistance to perform activities of daily living for any resident who is unable.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Apr 13, 2026Protect each resident from the wrongful use of the resident's belongings or money.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Apr 13, 2026Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningFrom a complaintCorrected Apr 13, 2026
September 7, 2025 · Complaint investigation · 1 citation+
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Risk of harm, no one hurt, a pattern (level E)Resident RightsFrom a complaintCorrected Dec 29, 2025
July 9, 2024 · Complaint investigation · 1 citation+
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Risk of harm, no one hurt, a pattern (level E)Resident RightsFrom a complaintCorrected Aug 9, 2024
April 25, 2024 · Complaint investigation · 2 citations+
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Residents were harmed, a few residents (level G)Quality of Life and CareFrom a complaintCorrected Apr 30, 2024Provide a bathroom in or located near each resident’s room.
Risk of harm, no one hurt, a few residents (level D)EnvironmentalFrom a complaintCorrected Apr 30, 2024
April 11, 2024 · Complaint investigation · 1 citation+
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Residents were harmed, a few residents (level G)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected May 30, 2024
February 21, 2024 · Complaint investigation · 1 citation+
Keep residents' personal and medical records private and confidential.
Risk of harm, no one hurt, a few residents (level D)Resident RightsFrom a complaintCorrected Mar 15, 2024
Fines and payment denials
1 fine totaling $45,702 and 1 Medicare payment denial in the last three years.
- April 11, 2024Payment denial, 27 days
- April 11, 2024Fine: $45,702
About the home, per Medicare
- Ownership
- For profit - Corporation
- Legal business name
- Willow Pass Health Care Center Inc
- Medicare-certified beds
- 81
- Average residents per day
- 79
- Accepts
- Medicare and Medicaid
- First certified
- January 1, 1967
- Part of a chain
- Pratap Poddatoori, 6 homes
- Inside a hospital
- No
- Continuing care retirement community
- No
- Resident or family council
- Resident
- Sprinklers in all required areas
- Yes
- CMS Certification Number
- 055241
Location
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3318 WILLOW PASS ROADConcord, CA 94519
12 other communities within 10 miles
Senior living near Concord
Gabriel's House 1
State licensed3109 Concord Blvd, Concord, CA 94519
Assisted Living
Assisted livingResidential care for the elderly (RCFE)24-hour personal care
Call for pricing
Prices not published
Gabriel's House 2
State licensed3105 Concord Blvd, Concord, CA 94519
Assisted Living
Assisted livingResidential care for the elderly (RCFE)24-hour personal care
Call for pricing
Prices not published
Questions about Willow Pass Healthcare Center
How did Willow Pass Healthcare Center do on its last inspection?+
State inspectors visited on October 14, 2022 and cited 24 health deficiencies, 5 of them from complaint investigations. The California average is 15.5.
How much nursing care does each resident get at Willow Pass Healthcare Center?+
Nurses and aides spend 3 hours 59 minutes with each resident per day, including 35 minutes from registered nurses. 46% of nursing staff left over the past year.
Has Willow Pass Healthcare Center been fined by Medicare?+
Yes. Medicare fined Willow Pass Healthcare Center once in the last three years, totaling $45,702.
Does Medicare cover skilled nursing?+
Medicare covers up to 100 days of skilled nursing per benefit period after a qualifying 3-day hospital stay — fully for the first 20 days, then with a daily copay. Long-term custodial stays are generally not covered.
How much does a nursing home cost?+
A semi-private room averages about $7,900 per month nationally; private rooms cost more. Medicaid is the largest payer for long-term nursing home care.
What is the CMS star rating?+
Medicare rates nursing homes 1 to 5 stars on its Care Compare site. We don't repeat those stars here. Each nursing home page shows Medicare's underlying record instead: inspections, staffing and fines, with a link to check it on Medicare.gov.