211a N Morgan St, Shelby, NC 28150
Independent LivingActive Adult Living
Affordable senior housingIndependent livingAge 62+ community
Call for pricing
Prices not published
🏥
Medicare-certifiedSkilled Nursing
White Oak Manor-Shelby
Shelby, North CarolinaMedicare inspection record
About White Oak Manor-Shelby
White Oak Manor-Shelby brings skilled nursing and rehabilitation care to Shelby, North Carolina with a focus on recovery and medical support. Our team works closely with each resident to address their health needs during transitional care, helping them regain independence and return home when possible.
Community at a glance
Capacity
160 residents
Location
Shelby, NC
Status
Listed in a public registry
Care & services offered
Skilled Nursing
Contact & location
401 N Morgan Street, Shelby, North Carolina 28150
Medicare inspection record
From CMS Care Compare, the federal record every Medicare-certified nursing home is held to. Data as of September 1, 2026. Check it on Medicare.gov
At its most recent standard inspection, on August 28, 2025, state inspectors cited 3 health deficiencies (the North Carolina average is 4.7).
Nurses and nurse aides spend 3 hours 26 minutes with each resident a day, below the North Carolina average of 3 hours 51 minutes.
Medicare fined White Oak Manor-Shelby 5 times in the last three years, $42,972 in total.
Staffing
| Measure | This home |
|---|---|
| Nurse and aide time per resident, per day | 3 hours 26 minutesBelow the North Carolina average |
| Registered nurse time per resident, per day | 26 minutesBelow the North Carolina average |
| Nursing staff who left in the past year | 63%Above the North Carolina average |
Inspections
15 health citations in the last three years. Each one is a federal standard inspectors found the home was not meeting.
March 12, 2026 · Complaint investigation · 1 citation
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Residents were harmed, a few residents (level G)Quality of Life and CareFrom a complaintAlready fixed before the inspection
August 28, 2025 · Standard inspection · 2 citations
Ensure each resident receives an accurate assessment.
Risk of harm, no one hurt, a pattern (level E)Resident Assessment and Care PlanningCorrected Sep 17, 2025Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Sep 17, 2025
July 23, 2025 · Complaint investigation · 2 citations+
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Residents were harmed, a few residents (level G)Quality of Life and CareFrom a complaintCorrected Aug 28, 2025Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Risk of harm, no one hurt, a few residents (level D)Resident RightsFrom a complaintCorrected Aug 28, 2025
October 21, 2024 · Complaint investigation · 3 citations+
Provide and implement an infection prevention and control program.
Risk of harm, no one hurt, widespread (level F)Infection ControlFrom a complaintCorrected Nov 15, 2024Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Risk of harm, no one hurt, widespread (level F)Infection ControlFrom a complaintCorrected Nov 15, 2024Provide care and assistance to perform activities of daily living for any resident who is unable.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Nov 15, 2024
May 23, 2024 · Standard inspection · 7 citations+
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Residents were harmed, a few residents (level G)Quality of Life and CareFrom a complaintCorrected Jun 21, 2024Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Risk of harm, no one hurt, a pattern (level E)Nutrition and DietaryCorrected Jun 21, 2024Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Risk of harm, no one hurt, a pattern (level E)Pharmacy ServiceCorrected Jun 21, 2024Provide activities to meet all resident's needs.
Risk of harm, no one hurt, a pattern (level E)Quality of Life and CareCorrected Jun 21, 2024Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Jun 21, 2024Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Risk of harm, no one hurt, a few residents (level D)Resident RightsCorrected Jun 21, 2024Ensure services provided by the nursing facility meet professional standards of quality.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Jun 21, 2024
Fines and payment denials
5 fines totaling $42,972 and 1 Medicare payment denial in the last three years.
- March 12, 2026Fine: $10,868
- July 23, 2025Fine: $3,931
- July 23, 2025Fine: $11,700
- July 23, 2025Payment denial, 34 days
- July 23, 2025Fine: $3,931
- May 23, 2024Fine: $12,542
About the home, per Medicare
- Ownership
- For profit - Corporation
- Legal business name
- NHC Healthcare/Shelby, LLC
- Medicare-certified beds
- 160
- Average residents per day
- 112
- Accepts
- Medicare and Medicaid
- First certified
- October 26, 1977
- Part of a chain
- National Healthcare Corporation, 71 homes
- Inside a hospital
- No
- Continuing care retirement community
- No
- Resident or family council
- Resident
- Sprinklers in all required areas
- Yes
- CMS Certification Number
- 345171
Location
Loading map…
401 N Morgan StreetShelby, NC 28150
12 other communities within 10 miles
Senior living near Shelby
418 E Warren St, Shelby, NC 28150
Independent LivingActive Adult Living
Affordable senior housingIndependent livingAge 62+ community
Call for pricing
Prices not published
TD Care Home
State licensed523 East Marion Street, Shelby, NC 28150
Assisted Living
Call for pricing
Prices not published
Questions about White Oak Manor-Shelby
How did White Oak Manor-Shelby do on its last inspection?+
State inspectors visited on August 28, 2025 and cited 3 health deficiencies, 1 of them from complaint investigations. The North Carolina average is 4.7.
How much nursing care does each resident get at White Oak Manor-Shelby?+
Nurses and aides spend 3 hours 26 minutes with each resident per day, including 26 minutes from registered nurses. 63% of nursing staff left over the past year.
Has White Oak Manor-Shelby been fined by Medicare?+
Yes. Medicare fined White Oak Manor-Shelby 5 times in the last three years, totaling $42,972.
Does Medicare cover skilled nursing?+
Medicare covers up to 100 days of skilled nursing per benefit period after a qualifying 3-day hospital stay — fully for the first 20 days, then with a daily copay. Long-term custodial stays are generally not covered.
How much does a nursing home cost?+
A semi-private room averages about $7,900 per month nationally; private rooms cost more. Medicaid is the largest payer for long-term nursing home care.
What is the CMS star rating?+
Medicare rates nursing homes 1 to 5 stars on its Care Compare site. We don't repeat those stars here. Each nursing home page shows Medicare's underlying record instead: inspections, staffing and fines, with a link to check it on Medicare.gov.