2820 LAKE BROOK BLVD, Knoxville, TN 37909
Assisted Living
Assisted living & personal care24-hour supervisionMedication management
Call for pricing
Prices not published
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Medicare-certifiedSkilled Nursing
West Hills Health and Rehab
Knoxville, TennesseeMedicare inspection record
About West Hills Health and Rehab
West Hills Health and Rehab brings skilled nursing and rehabilitation services to Knoxville, Tennessee with a focus on personalized recovery. Our team supports patients through post-hospitalization care and ongoing medical needs, helping each person regain independence and confidence in a compassionate setting.
Community at a glance
Capacity
194 residents
Location
Knoxville, TN
Status
Listed in a public registry
Care & services offered
Skilled Nursing
Contact & location
6801 MIDDLEBROOK PIKE, Knoxville, Tennessee 37919
Medicare inspection record
From CMS Care Compare, the federal record every Medicare-certified nursing home is held to. Data as of September 1, 2026. Check it on Medicare.gov
At its most recent standard inspection, on November 15, 2024, state inspectors cited 5 health deficiencies (the Tennessee average is 4.4).
Nurses and nurse aides spend 3 hours 24 minutes with each resident a day, below the Tennessee average of 3 hours 48 minutes.
Medicare has not fined West Hills Health and Rehab in the last three years.
Staffing
| Measure | This home |
|---|---|
| Nurse and aide time per resident, per day | 3 hours 24 minutesBelow the Tennessee average |
| Registered nurse time per resident, per day | 24 minutesBelow the Tennessee average |
| Nursing staff who left in the past year | 77%Above the Tennessee average |
2 administrators have left the home in the past year.
Inspections
5 health citations in the last three years. Each one is a federal standard inspectors found the home was not meeting.
November 15, 2024 · Standard inspection · 5 citations
Provide safe and appropriate respiratory care for a resident when needed.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Dec 4, 2024Provide and implement an infection prevention and control program.
Risk of harm, no one hurt, a few residents (level D)Infection ControlCorrected Dec 4, 2024Ensure each resident receives an accurate assessment.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Dec 4, 2024Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected Dec 4, 2024PASARR screening for Mental disorders or Intellectual Disabilities
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Dec 4, 2024
Fines and payment denials
No fines or Medicare payment denials in the last three years.
About the home, per Medicare
- Ownership
- Non profit - Corporation
- Legal business name
- Hillcrest Healthcare Communities Inc
- Medicare-certified beds
- 194
- Average residents per day
- 106
- Accepts
- Medicare and Medicaid
- First certified
- January 20, 2011
- Inside a hospital
- No
- Continuing care retirement community
- No
- Resident or family council
- Resident
- Sprinklers in all required areas
- Yes
- CMS Certification Number
- 445501
Location
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6801 MIDDLEBROOK PIKEKnoxville, TN 37919
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Knoxville Landing
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Shannondale Assisted Living Center
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Questions about West Hills Health and Rehab
How did West Hills Health and Rehab do on its last inspection?+
State inspectors visited on November 15, 2024 and cited 5 health deficiencies. The Tennessee average is 4.4.
How much nursing care does each resident get at West Hills Health and Rehab?+
Nurses and aides spend 3 hours 24 minutes with each resident per day, including 24 minutes from registered nurses. 77% of nursing staff left over the past year.
Has West Hills Health and Rehab been fined by Medicare?+
Medicare's records show no fines against West Hills Health and Rehab in the last three years.
Does Medicare cover skilled nursing?+
Medicare covers up to 100 days of skilled nursing per benefit period after a qualifying 3-day hospital stay — fully for the first 20 days, then with a daily copay. Long-term custodial stays are generally not covered.
How much does a nursing home cost?+
A semi-private room averages about $7,900 per month nationally; private rooms cost more. Medicaid is the largest payer for long-term nursing home care.
What is the CMS star rating?+
Medicare rates nursing homes 1 to 5 stars on its Care Compare site. We don't repeat those stars here. Each nursing home page shows Medicare's underlying record instead: inspections, staffing and fines, with a link to check it on Medicare.gov.