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Medicare-certifiedSkilled Nursing

West Covina Healthcare Center

West Covina, CaliforniaMedicare inspection record
(626) 962-3368

About West Covina Healthcare Center

West Covina Healthcare Center provides comprehensive skilled nursing and rehabilitation services to West Covina, California residents recovering from surgery, illness, or injury. Our compassionate clinical team focuses on restoring independence and helping patients return home stronger.

Community at a glance

Capacity

97 residents

Location

West Covina, CA

Status

Listed in a public registry

Care & services offered

Skilled Nursing

Contact & location

850 S. SUNKIST AVE., West Covina, California 91790

(626) 962-3368

Medicare inspection record

From CMS Care Compare, the federal record every Medicare-certified nursing home is held to. Data as of September 1, 2026. Check it on Medicare.gov

At its most recent standard inspection, on December 5, 2025, state inspectors cited 17 health deficiencies (the California average is 15.5).

Nurses and nurse aides spend 4 hours 1 minute with each resident a day, below the California average of 4 hours 31 minutes.

Medicare fined West Covina Healthcare Center 2 times in the last three years, $44,027 in total.

Staffing

MeasureThis home
Nurse and aide time per resident, per day4 hours 1 minuteBelow the California average
Registered nurse time per resident, per day30 minutesBelow the California average
Nursing staff who left in the past year40%Above the California average

Inspections

42 health citations in the last three years. Each one is a federal standard inspectors found the home was not meeting.

July 15, 2026 · Complaint investigation · 3 citations

  • Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.

    Risk of harm, no one hurt, a pattern (level E)AdministrationFrom a complaintCorrected Aug 12, 2026
  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningFrom a complaintCorrected Aug 9, 2026
  • Ensure that residents are free from significant medication errors.

    Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceFrom a complaintCorrected Aug 9, 2026

May 7, 2026 · Complaint investigation · 1 citation

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningFrom a complaintCorrected May 29, 2026
April 23, 2026 · Complaint investigation · 1 citation+
  • Let each resident or the resident's legal representative access or purchase copies of all the resident's records.

    Risk of harm, no one hurt, a few residents (level D)Resident RightsFrom a complaintCorrected May 15, 2026
January 2, 2026 · Complaint investigation · 1 citation+
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Jan 23, 2026
December 5, 2025 · Standard inspection · 11 citations+
  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Risk of harm, no one hurt, a pattern (level E)Resident Assessment and Care PlanningCorrected Dec 26, 2025
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Risk of harm, no one hurt, a pattern (level E)Nutrition and DietaryCorrected Dec 24, 2025
  • Provide and implement an infection prevention and control program.

    Risk of harm, no one hurt, a pattern (level E)Infection ControlCorrected Dec 26, 2025
  • Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

    Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationCorrected Dec 26, 2025
  • Ensure each resident receives an accurate assessment.

    Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Dec 26, 2025
  • Ensure that residents are fully informed and understand their health status, care and treatments.

    Risk of harm, no one hurt, a few residents (level D)Resident RightsCorrected Dec 26, 2025
  • Provide safe and appropriate respiratory care for a resident when needed.

    Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Dec 26, 2025
  • Implement a program that monitors antibiotic use.

    Risk of harm, no one hurt, a few residents (level D)Infection ControlCorrected Dec 16, 2025
  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Risk of harm, no one hurt, a few residents (level D)Resident RightsCorrected Dec 24, 2025
  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Minimal harm or risk, a pattern (level B)Pharmacy ServiceCorrected Dec 26, 2025
  • Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

    Minimal harm or risk, a pattern (level B)EnvironmentalCorrected Dec 6, 2025
July 25, 2025 · Complaint investigation · 1 citation+
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Risk of harm, no one hurt, a pattern (level E)Quality of Life and CareFrom a complaintCorrected Aug 18, 2025
December 27, 2024 · Complaint investigation · 1 citation+
  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Jan 17, 2025
October 3, 2024 · Standard inspection · 12 citations+
  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Risk of harm, no one hurt, a pattern (level E)Quality of Life and CareCorrected Oct 25, 2024
  • Reasonably accommodate the needs and preferences of each resident.

    Risk of harm, no one hurt, a pattern (level E)Resident RightsCorrected Oct 25, 2024
  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Risk of harm, no one hurt, a pattern (level E)Resident RightsCorrected Oct 25, 2024
  • Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

    Risk of harm, no one hurt, a pattern (level E)Quality of Life and CareCorrected Oct 25, 2024
  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Oct 25, 2024
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Oct 25, 2024
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Oct 25, 2024
  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Risk of harm, no one hurt, a few residents (level D)EnvironmentalCorrected Oct 25, 2024
  • Provide safe and appropriate respiratory care for a resident when needed.

    Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Oct 25, 2024
  • Provide for the safe, appropriate administration of IV fluids for a resident when needed.

    Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Oct 25, 2024
  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Oct 25, 2024
  • Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

    Minimal harm or risk, a pattern (level B)EnvironmentalWaived by the state
July 3, 2024 · Complaint investigation · 1 citation+
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Jul 26, 2024
June 24, 2024 · Complaint investigation · 1 citation+
  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceFrom a complaintCorrected Jul 17, 2024
June 7, 2024 · Complaint investigation · 1 citation+
  • Reasonably accommodate the needs and preferences of each resident.

    Risk of harm, no one hurt, a few residents (level D)Resident RightsFrom a complaintCorrected Jul 3, 2024
May 6, 2024 · Complaint investigation · 2 citations+
  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceFrom a complaintCorrected May 30, 2024
  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningFrom a complaintCorrected May 30, 2024
March 28, 2024 · Complaint investigation · 3 citations+
  • Ensure that residents are free from significant medication errors.

    Residents were harmed, a few residents (level G)Pharmacy ServiceFrom a complaintCorrected Apr 30, 2024
  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningFrom a complaintCorrected Apr 22, 2024
  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Risk of harm, no one hurt, a few residents (level D)Nursing and Physician ServicesFrom a complaintCorrected Apr 30, 2024
January 31, 2024 · Complaint investigation · 2 citations+
  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Residents were harmed, a few residents (level G)Resident Assessment and Care PlanningFrom a complaintCorrected Feb 23, 2024
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Feb 23, 2024
November 28, 2023 · Complaint investigation · 1 citation+
  • Provide and implement an infection prevention and control program.

    Risk of harm, no one hurt, a pattern (level E)Infection ControlFrom a complaintCorrected Dec 27, 2023

Fines and payment denials

2 fines totaling $44,027 and 1 Medicare payment denial in the last three years.

  • March 28, 2024Fine: $29,816
  • March 28, 2024Payment denial, 4 days
  • January 31, 2024Fine: $14,211

About the home, per Medicare

Ownership
For profit - Limited Liability company
Legal business name
Ag West Covina LLC
Medicare-certified beds
97
Average residents per day
90
Accepts
Medicare and Medicaid
First certified
December 31, 1971
Part of a chain
Cambridge Healthcare Services, 32 homes
Inside a hospital
No
Continuing care retirement community
No
Resident or family council
Resident
Sprinklers in all required areas
Yes
CMS Certification Number
055992

Location

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850 S. SUNKIST AVE.West Covina, CA 91790

12 other communities within 10 miles

Senior living near West Covina

Questions about West Covina Healthcare Center

How did West Covina Healthcare Center do on its last inspection?+

State inspectors visited on December 5, 2025 and cited 17 health deficiencies, 6 of them from complaint investigations. The California average is 15.5.

How much nursing care does each resident get at West Covina Healthcare Center?+

Nurses and aides spend 4 hours 1 minute with each resident per day, including 30 minutes from registered nurses. 40% of nursing staff left over the past year.

Has West Covina Healthcare Center been fined by Medicare?+

Yes. Medicare fined West Covina Healthcare Center 2 times in the last three years, totaling $44,027.

Does Medicare cover skilled nursing?+

Medicare covers up to 100 days of skilled nursing per benefit period after a qualifying 3-day hospital stay — fully for the first 20 days, then with a daily copay. Long-term custodial stays are generally not covered.

How much does a nursing home cost?+

A semi-private room averages about $7,900 per month nationally; private rooms cost more. Medicaid is the largest payer for long-term nursing home care.

What is the CMS star rating?+

Medicare rates nursing homes 1 to 5 stars on its Care Compare site. We don't repeat those stars here. Each nursing home page shows Medicare's underlying record instead: inspections, staffing and fines, with a link to check it on Medicare.gov.

Senior living in West Covina Skilled Nursing in California Skilled Nursing guide Information last updated October 2026