700 ISLAND COTTAGE RD, Rochester, NY 14612
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Medicare-certifiedSkilled Nursing
Waterview Heights Rehabilitation and Nursing Cente
Rochester, New YorkMedicare inspection record
About Waterview Heights Rehabilitation and Nursing Cente
Waterview Heights Rehabilitation and Nursing Center brings skilled nursing and rehabilitation expertise to Rochester, New York with a focus on personalized recovery. Our team supports patients through short-term rehabilitation and long-term care needs, creating pathways back to independence whenever possible.
Community at a glance
Capacity
229 residents
Location
Rochester, NY
Status
Listed in a public registry
Care & services offered
Skilled Nursing
Contact & location
135 Meridan St., Rochester, New York 14612
Medicare inspection record
From CMS Care Compare, the federal record every Medicare-certified nursing home is held to. Data as of September 1, 2026. Check it on Medicare.gov
- Medicare lists Waterview Heights Rehabilitation and Nursing Cente as a Special Focus Facility: a home with a history of serious quality problems that inspectors visit more often until it improves.
At its most recent standard inspection, on December 22, 2025, state inspectors cited 27 health deficiencies (the New York average is 8.0).
Nurses and nurse aides spend 3 hours 30 minutes with each resident a day, about the same as the New York average.
Medicare fined Waterview Heights Rehabilitation and Nursing Cente 3 times in the last three years, $960,884 in total.
Staffing
| Measure | This home |
|---|---|
| Nurse and aide time per resident, per day | 3 hours 30 minutes |
| Registered nurse time per resident, per day | 34 minutesBelow the New York average |
| Nursing staff who left in the past year | 67%Above the New York average |
2 administrators have left the home in the past year.
Inspections
89 health citations in the last three years. Each one is a federal standard inspectors found the home was not meeting.
July 17, 2026 · Complaint investigation · 3 citations
Provide and implement an infection prevention and control program.
Residents were harmed, a pattern (level H)Infection ControlFrom a complaintPlan to fix it acceptedProvide care and assistance to perform activities of daily living for any resident who is unable.
Risk of harm, no one hurt, a pattern (level E)Quality of Life and CareFrom a complaintPlan to fix it acceptedMake sure that a working call system is available in each resident's bathroom and bathing area.
Risk of harm, no one hurt, a pattern (level E)EnvironmentalFrom a complaintPlan to fix it accepted
December 22, 2025 · Standard inspection · 24 citations
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Immediate danger to residents, a pattern (level K)Quality of Life and CareCorrected Feb 20, 2026Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Immediate danger to residents, a pattern (level K)Quality of Life and CareCorrected Feb 20, 2026Honor each resident's preferences, choices, values and beliefs.
Residents were harmed, widespread (level I)Quality of Life and CareCorrected Feb 20, 2026Provide enough food/fluids to maintain a resident's health.
Residents were harmed, a few residents (level G)Quality of Life and CareCorrected Apr 22, 2026Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Residents were harmed, a few residents (level G)Quality of Life and CareCorrected Feb 20, 2026Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
Residents were harmed, a few residents (level G)AdministrationCorrected Feb 20, 2026Allow residents to self-administer drugs if determined clinically appropriate.
Residents were harmed, a few residents (level G)Resident RightsCorrected Apr 22, 2026Provide care and assistance to perform activities of daily living for any resident who is unable.
Residents were harmed, a few residents (level G)Quality of Life and CareCorrected Apr 22, 2026Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Risk of harm, no one hurt, widespread (level F)Nutrition and DietaryCorrected Apr 22, 2026Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Risk of harm, no one hurt, widespread (level F)EnvironmentalCorrected Apr 22, 2026Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Risk of harm, no one hurt, widespread (level F)AdministrationCorrected Feb 20, 2026Have a plan that describes the process for conducting QAPI and QAA activities.
Risk of harm, no one hurt, widespread (level F)AdministrationCorrected Feb 20, 2026Provide and implement an infection prevention and control program.
Risk of harm, no one hurt, widespread (level F)Infection ControlCorrected Apr 22, 2026Provide activities to meet all resident's needs.
Risk of harm, no one hurt, a pattern (level E)Quality of Life and CareCorrected Apr 22, 2026Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Risk of harm, no one hurt, a pattern (level E)Resident RightsCorrected Feb 20, 2026Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Risk of harm, no one hurt, a pattern (level E)Resident RightsCorrected Apr 22, 2026Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Apr 22, 2026Provide safe, appropriate dialysis care/services for a resident who requires such services.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Apr 22, 2026Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Apr 22, 2026Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected Feb 20, 2026Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationCorrected Feb 20, 2026PASARR screening for Mental disorders or Intellectual Disabilities
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Feb 20, 2026Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Risk of harm, no one hurt, a few residents (level D)Nutrition and DietaryCorrected Apr 22, 2026Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Minimal harm or risk, a pattern (level B)Resident RightsCorrected Feb 20, 2026
May 9, 2025 · Standard inspection · 28 citations+
Honor each resident's preferences, choices, values and beliefs.
Immediate danger to residents, widespread (level L)Quality of Life and CareCorrected Jun 30, 2025Ensure that residents are free from significant medication errors.
Immediate danger to residents, widespread (level L)Pharmacy ServiceCorrected Jun 30, 2025Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Immediate danger to residents, widespread (level L)Nursing and Physician ServicesFrom a complaintCorrected Jun 30, 2025Provide and implement an infection prevention and control program.
Immediate danger to residents, widespread (level L)Infection ControlAlready fixed by Apr 14, 2025Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Immediate danger to residents, a pattern (level K)Quality of Life and CareCorrected Jun 30, 2025Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Residents were harmed, widespread (level I)Freedom from Abuse, Neglect, and ExploitationCorrected Jun 30, 2025Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Residents were harmed, a few residents (level G)Quality of Life and CareCorrected Aug 4, 2025Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Residents were harmed, a few residents (level G)Quality of Life and CareFrom a complaintCorrected Jun 30, 2025Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Risk of harm, no one hurt, widespread (level F)AdministrationCorrected Jun 30, 2025Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
Risk of harm, no one hurt, widespread (level F)AdministrationCorrected Jun 30, 2025Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Risk of harm, no one hurt, widespread (level F)Nutrition and DietaryCorrected Aug 4, 2025Have a plan that describes the process for conducting QAPI and QAA activities.
Risk of harm, no one hurt, widespread (level F)AdministrationCorrected Jun 30, 2025Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Risk of harm, no one hurt, widespread (level F)Infection ControlFrom a complaintCorrected Jun 30, 2025Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Risk of harm, no one hurt, a pattern (level E)AdministrationCorrected Jun 30, 2025Provide care and assistance to perform activities of daily living for any resident who is unable.
Risk of harm, no one hurt, a pattern (level E)Quality of Life and CareFrom a complaintCorrected Jun 30, 2025Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Risk of harm, no one hurt, a pattern (level E)Resident RightsCorrected Aug 4, 2025Honor the resident's right to organize and participate in resident/family groups in the facility.
Risk of harm, no one hurt, a pattern (level E)Resident RightsCorrected Jun 30, 2025Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Risk of harm, no one hurt, a pattern (level E)Resident RightsCorrected Jun 30, 2025Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Risk of harm, no one hurt, a pattern (level E)Nutrition and DietaryCorrected Jun 30, 2025Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Risk of harm, no one hurt, a pattern (level E)Pharmacy ServiceFrom a complaintCorrected Jun 30, 2025Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Risk of harm, no one hurt, a pattern (level E)AdministrationCorrected Jun 30, 2025Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Risk of harm, no one hurt, a few residents (level D)Nutrition and DietaryCorrected Jun 30, 2025Provide safe, appropriate dialysis care/services for a resident who requires such services.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Jun 30, 2025Provide bedrooms that don't allow residents to see each other when privacy is needed.
Risk of harm, no one hurt, a few residents (level D)EnvironmentalCorrected Jun 30, 2025Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Jun 30, 2025Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Risk of harm, no one hurt, a few residents (level D)EnvironmentalCorrected Jun 30, 2025Respond appropriately to all alleged violations.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationCorrected Jun 30, 2025Make sure each resident has 1) at least one window to the outside in a room; 2) a room at or above ground level; 3) adequate bedding; 4) furniture that meets the resident's needs; or 5) adequate closet space.
Minimal harm or risk, a pattern (level B)EnvironmentalCorrected Jun 30, 2025
September 17, 2024 · Standard inspection · 5 citations+
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Immediate danger to residents, widespread (level L)Pharmacy ServiceCorrected Nov 15, 2024Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
Immediate danger to residents, widespread (level L)AdministrationCorrected Nov 15, 2024Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Immediate danger to residents, a pattern (level K)Quality of Life and CareCorrected Jan 13, 2025Ensure that residents are free from significant medication errors.
Immediate danger to residents, a pattern (level K)Pharmacy ServiceFrom a complaintCorrected Jan 13, 2025Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Immediate danger to residents, a pattern (level K)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Nov 15, 2024
Showing the 60 most recent. The full list is on Medicare.gov.
Fines and payment denials
3 fines totaling $960,884 and 1 Medicare payment denial in the last three years.
- December 22, 2025Fine: $460,490
- December 22, 2025Payment denial, 102 days
- May 9, 2025Fine: $185,840
- September 17, 2024Fine: $314,554
About the home, per Medicare
- Ownership
- For profit - Partnership
- Legal business name
- The Shore Winds, LLC.
- Medicare-certified beds
- 229
- Average residents per day
- 190
- Accepts
- Medicare and Medicaid
- First certified
- June 1, 1972
- Part of a chain
- Hurlbut Care, 13 homes
- Inside a hospital
- No
- Continuing care retirement community
- No
- Resident or family council
- Resident
- Sprinklers in all required areas
- Yes
- CMS Certification Number
- 335082
Location
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135 Meridan St.Rochester, NY 14612
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Questions about Waterview Heights Rehabilitation and Nursing Cente
How did Waterview Heights Rehabilitation and Nursing Cente do on its last inspection?+
State inspectors visited on December 22, 2025 and cited 27 health deficiencies, 3 of them from complaint investigations. The New York average is 8.0.
How much nursing care does each resident get at Waterview Heights Rehabilitation and Nursing Cente?+
Nurses and aides spend 3 hours 30 minutes with each resident per day, including 34 minutes from registered nurses. 67% of nursing staff left over the past year.
Has Waterview Heights Rehabilitation and Nursing Cente been fined by Medicare?+
Yes. Medicare fined Waterview Heights Rehabilitation and Nursing Cente 3 times in the last three years, totaling $960,884.
Does Medicare cover skilled nursing?+
Medicare covers up to 100 days of skilled nursing per benefit period after a qualifying 3-day hospital stay — fully for the first 20 days, then with a daily copay. Long-term custodial stays are generally not covered.
How much does a nursing home cost?+
A semi-private room averages about $7,900 per month nationally; private rooms cost more. Medicaid is the largest payer for long-term nursing home care.
What is the CMS star rating?+
Medicare rates nursing homes 1 to 5 stars on its Care Compare site. We don't repeat those stars here. Each nursing home page shows Medicare's underlying record instead: inspections, staffing and fines, with a link to check it on Medicare.gov.