Story Point of Troy
State licensed1840 Towne Park Drive, Troy, OH 45373
Assisted Living
Call for pricing
Prices not published
About Vancrest-Upper Valley
Vancrest-Upper Valley provides skilled nursing and rehabilitation care in Troy, Ohio, where experienced staff support recovery and wellness with personalized attention. Our facility combines medical expertise with compassionate support to help residents regain independence and quality of life.
Community at a glance
Capacity
127 residents
Location
Troy, OH
Status
Listed in a public registry
Care & services offered
Skilled Nursing
Contact & location
3232 NORTH COUNTY ROAD 25A, Troy, Ohio 45373
Medicare inspection record
From CMS Care Compare, the federal record every Medicare-certified nursing home is held to. Data as of September 1, 2026. Check it on Medicare.gov
At its most recent standard inspection, on July 21, 2026, state inspectors cited 14 health deficiencies (the Ohio average is 10.3).
Nurses and nurse aides spend 3 hours 52 minutes with each resident a day, about the same as the Ohio average.
Medicare has not fined Vancrest-Upper Valley in the last three years.
Staffing
| Measure | This home |
|---|---|
| Nurse and aide time per resident, per day | 3 hours 52 minutes |
| Registered nurse time per resident, per day | 32 minutesBelow the Ohio average |
| Nursing staff who left in the past year | 41%Below the Ohio average |
Inspections
28 health citations in the last three years. Each one is a federal standard inspectors found the home was not meeting.
July 21, 2026 · Standard inspection · 15 citations
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Residents were harmed, a few residents (level G)Quality of Life and CarePlan to fix it acceptedEducate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Risk of harm, no one hurt, widespread (level F)Infection ControlPlan to fix it acceptedProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Risk of harm, no one hurt, widespread (level F)Nutrition and DietaryPlan to fix it acceptedDevelop and implement policies and procedures for flu and pneumonia vaccinations.
Risk of harm, no one hurt, a pattern (level E)Infection ControlPlan to fix it acceptedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Risk of harm, no one hurt, a pattern (level E)Pharmacy ServicePlan to fix it acceptedHonor the resident's right to manage his or her financial affairs.
Risk of harm, no one hurt, a pattern (level E)Resident RightsPlan to fix it acceptedEncode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningPlan to fix it acceptedProvide safe, appropriate dialysis care/services for a resident who requires such services.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CarePlan to fix it acceptedImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Risk of harm, no one hurt, a few residents (level D)Resident RightsPlan to fix it acceptedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningPlan to fix it acceptedArrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Risk of harm, no one hurt, a few residents (level D)AdministrationPlan to fix it acceptedEnsure that residents are free from significant medication errors.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServicePlan to fix it acceptedProvide and implement an infection prevention and control program.
Risk of harm, no one hurt, a few residents (level D)Infection ControlPlan to fix it acceptedProvide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CarePlan to fix it acceptedProvide care and assistance to perform activities of daily living for any resident who is unable.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintPlan to fix it accepted
July 25, 2024 · Standard inspection · 13 citations
Assess the resident when there is a significant change in condition
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Aug 23, 2024Provide and implement an infection prevention and control program.
Risk of harm, no one hurt, a few residents (level D)Infection ControlCorrected Aug 23, 2024Ensure that residents are fully informed and understand their health status, care and treatments.
Risk of harm, no one hurt, a few residents (level D)Resident RightsCorrected Aug 23, 2024Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Aug 23, 2024Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Aug 23, 2024Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Aug 23, 2024Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Aug 23, 2024Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected Aug 23, 2024Ensure each resident’s drug regimen must be free from unnecessary drugs.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected Aug 23, 2024Ensure that residents are free from significant medication errors.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected Aug 23, 2024Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Risk of harm, no one hurt, a few residents (level D)Resident RightsCorrected Aug 23, 2024Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected Aug 23, 2024Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Minimal harm or risk, a pattern (level B)Resident RightsCorrected Aug 23, 2024
Fines and payment denials
No fines or Medicare payment denials in the last three years.
About the home, per Medicare
- Ownership
- For profit - Corporation
- Legal business name
- Vancrest of Troy, LLC
- Medicare-certified beds
- 127
- Average residents per day
- 115
- Accepts
- Medicare and Medicaid
- First certified
- May 8, 1989
- Part of a chain
- Vancrest Health Care Centers, 13 homes
- Inside a hospital
- No
- Continuing care retirement community
- No
- Resident or family council
- Resident
- Sprinklers in all required areas
- Yes
- CMS Certification Number
- 365735
Location
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3232 NORTH COUNTY ROAD 25ATroy, OH 45373
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Questions about Vancrest-Upper Valley
How did Vancrest-Upper Valley do on its last inspection?+
State inspectors visited on July 21, 2026 and cited 14 health deficiencies, 1 of them from complaint investigations. The Ohio average is 10.3.
How much nursing care does each resident get at Vancrest-Upper Valley?+
Nurses and aides spend 3 hours 52 minutes with each resident per day, including 32 minutes from registered nurses. 41% of nursing staff left over the past year.
Has Vancrest-Upper Valley been fined by Medicare?+
Medicare's records show no fines against Vancrest-Upper Valley in the last three years.
Does Medicare cover skilled nursing?+
Medicare covers up to 100 days of skilled nursing per benefit period after a qualifying 3-day hospital stay — fully for the first 20 days, then with a daily copay. Long-term custodial stays are generally not covered.
How much does a nursing home cost?+
A semi-private room averages about $7,900 per month nationally; private rooms cost more. Medicaid is the largest payer for long-term nursing home care.
What is the CMS star rating?+
Medicare rates nursing homes 1 to 5 stars on its Care Compare site. We don't repeat those stars here. Each nursing home page shows Medicare's underlying record instead: inspections, staffing and fines, with a link to check it on Medicare.gov.