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Town & Country brings personalized assisted living to Santa Ana, California, where experienced staff support daily activities while residents maintain independence and dignity. Our compassionate approach focuses on what matters most—meaningful connections, quality care, and peace of mind for families.
Capacity
328 residents
State license
#300600977, Licensed
Location
Santa Ana, CA
Status
Listed in a public registry
555 E. Memory Lane, Santa Ana, California 92706
From the California Department of Social Services, Community Care Licensing Division, which licenses and inspects Town & Country. Checked October 8, 2026. See the state's record and reports
State inspectors last visited Town & Country on September 18, 2026.
Since November 2022, California's Community Care Licensing Division has made 3 routine inspections, 31 complaint visits and 7 other visits.
Inspectors issued 9 Type A citations and 9 Type B citations. A Type A citation means an immediate risk to residents' health, safety or personal rights.
Across 7,137 licensed communities in California, the average in the state's record is 5.9 citations and 27% have none.
The state investigated 23 complaints, and found 7 allegations substantiated.
Last visit
Sep 18, 2026
Routine inspections
3
Type A citations
9
Type B citations
9
| Kind of visit | Visits | Type A | Type B |
|---|---|---|---|
| Routine inspections | 3 | 0 | 0 |
| Complaint investigations | 31 | 5 | 2 |
| Other visits | 7 | 4 | 7 |
Type A: an immediate risk to residents' health, safety or personal rights. Type B: a potential risk if not corrected. Routine inspections on Dec 18, 2025, Dec 17, 2024, Nov 28, 2022.
Showing the 12 most recent of 23.
Town & Country includes Town & Country, a Medicare-certified nursing home at the same address. Everything below is Medicare's record for that nursing home. It does not rate Town & Country's other levels of care, which the state licenses and inspects separately.
From CMS Care Compare, the federal record every Medicare-certified nursing home is held to. Data as of September 1, 2026. Check it on Medicare.gov
At its most recent standard inspection, on November 20, 2025, state inspectors cited 23 health deficiencies (the California average is 15.5).
Nurses and nurse aides spend 5 hours 28 minutes with each resident a day, above the California average of 4 hours 31 minutes.
Medicare has not fined Town & Country in the last three years.
| Measure | This home |
|---|---|
| Nurse and aide time per resident, per day | 5 hours 28 minutesAbove the California average |
| Registered nurse time per resident, per day | 46 minutesAbove the California average |
| Nursing staff who left in the past year | 32%Below the California average |
44 health citations in the last three years. Each one is a federal standard inspectors found the home was not meeting.
March 10, 2026 · Complaint investigation · 1 citation
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
November 20, 2025 · Standard inspection · 22 citations
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Provide and implement an infection prevention and control program.
Keep all essential equipment working safely.
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Respond appropriately to all alleged violations.
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Provide safe and appropriate respiratory care for a resident when needed.
Make sure that a working call system is available in each resident's bathroom and bathing area.
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Provide and implement an infection prevention and control program.
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Keep all essential equipment working safely.
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Provide and implement an infection prevention and control program.
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Ensure that residents are fully informed and understand their health status, care and treatments.
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Provide activities to meet all resident's needs.
Keep residents' personal and medical records private and confidential.
Respond appropriately to all alleged violations.
555 E. Memory LaneSanta Ana, CA 92706
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California's Community Care Licensing Division has issued Town & Country 9 Type A citations and 9 Type B citations since November 2022. Type A means an immediate risk to residents' health, safety or personal rights; Type B means a potential risk if not corrected.
State inspectors last visited on September 18, 2026. Each visit's report is public on the state's facility search.
The state investigated 23 complaints since November 2022. Of the allegations, 7 were substantiated, 0 inconclusive, 25 unsubstantiated and 19 unfounded.
Yes. Town & Country is a Medicare-certified nursing home on the same campus. Its Medicare record of inspections, staffing and fines is below. That record covers the nursing home only, not Town & Country's other levels of care.
State inspectors visited on November 20, 2025 and cited 23 health deficiencies, 1 of them from complaint investigations. The California average is 15.5.
Nurses and aides spend 5 hours 28 minutes with each resident per day, including 46 minutes from registered nurses. 32% of nursing staff left over the past year.
Medicare's records show no fines against Town & Country in the last three years.
The national median is around $6,200 per month, though it ranges from roughly $4,500 to $11,800 depending on location, apartment size, and level of care.
Medicare does not cover the room-and-board cost of assisted living. Medicaid may help in many states through waivers, and VA benefits can offset costs for eligible veterans.
Assisted living is for people who need help with daily tasks but are largely independent. Nursing homes (skilled nursing) provide 24-hour medical and rehabilitative care.