Snow White Care Home
State licensed431 Mundell Way, Los Altos, CA 94022
Assisted Living
Assisted livingResidential care for the elderly (RCFE)24-hour personal care
Call for pricing
Prices not published
🏡
State licensedAssisted LivingSkilled Nursing
The Terraces At Los Altos
Los Altos, CaliforniaNursing home on site: Medicare record
About The Terraces At Los Altos
The Terraces At Los Altos brings personalized assisted living to California's heart. Our Los Altos community supports seniors who need extra help with daily activities while maintaining independence and dignity. Compassionate care meets comfortable living.
Community at a glance
Capacity
250 residents
State license
#430708050, Licensed
Location
Los Altos, CA
Status
Listed in a public registry
Care & services offered
Assisted LivingSkilled Nursing
Contact & location
373 Pine Lane, Los Altos, California 94022
California inspection record
From the California Department of Social Services, Community Care Licensing Division, which licenses and inspects The Terraces At Los Altos. Checked October 8, 2026. See the state's record and reports
State inspectors last visited The Terraces At Los Altos on July 8, 2026.
Since September 2022, California's Community Care Licensing Division has made 4 routine inspections and 7 other visits.
Inspectors issued 1 Type A citation and 2 Type B citations. A Type A citation means an immediate risk to residents' health, safety or personal rights.
Across 7,137 licensed communities in California, the average in the state's record is 5.9 citations and 27% have none.
No complaints were investigated in that time.
Last visit
Jul 8, 2026
Routine inspections
4
Type A citations
1
Type B citations
2
Visits and citations
| Kind of visit | Visits | Type A | Type B |
|---|---|---|---|
| Routine inspections | 4 | 0 | 0 |
| Complaint investigations | 0 | 0 | 0 |
| Other visits | 7 | 1 | 2 |
Type A: an immediate risk to residents' health, safety or personal rights. Type B: a potential risk if not corrected. Routine inspections on Jul 1, 2026, Jun 18, 2025, Jun 18, 2024, Sep 20, 2022.
Complaints
- Date not reportedOutcome not reported
- substantiated:
- the state found it more likely than not that it happened.
- inconclusive:
- the state could not prove or disprove it.
- unsubstantiated:
- it may have happened, but there was not enough evidence.
- unfounded:
- the state found it false or not possible.
License
- License number
- 430708050
- License type
- RCFE-Continuing Care Retirement Community
- Status
- Licensed
- Licensed capacity
- 250 residents
- Licensed since
- February 27, 1967
- Licensee
- Humangood & Humangood Norcal
- Administrator
- Inderpreer Kaur
Medicare record for the nursing home on this campus
The Terraces At Los Altos includes The Terraces at Los Altos Health Facility, a Medicare-certified nursing home at the same address. Everything below is Medicare's record for that nursing home. It does not rate The Terraces At Los Altos's other levels of care, which the state licenses and inspects separately.
From CMS Care Compare, the federal record every Medicare-certified nursing home is held to. Data as of September 1, 2026. Check it on Medicare.gov
At its most recent standard inspection, on August 1, 2025, state inspectors cited 11 health deficiencies (the California average is 15.5).
Nurses and nurse aides spend 5 hours 27 minutes with each resident a day, above the California average of 4 hours 31 minutes.
Medicare has not fined The Terraces at Los Altos Health Facility in the last three years.
Staffing
| Measure | This home |
|---|---|
| Nurse and aide time per resident, per day | 5 hours 27 minutesAbove the California average |
| Registered nurse time per resident, per day | 1 hour 33 minutesAbove the California average |
| Nursing staff who left in the past year | 47%Above the California average |
1 administrator has left the home in the past year.
Inspections
26 health citations in the last three years. Each one is a federal standard inspectors found the home was not meeting.
August 1, 2025 · Standard inspection · 11 citations
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Risk of harm, no one hurt, widespread (level F)Nutrition and DietaryCorrected Aug 31, 2025Provide and implement an infection prevention and control program.
Risk of harm, no one hurt, a pattern (level E)Infection ControlCorrected Aug 31, 2025Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Risk of harm, no one hurt, a pattern (level E)Resident Assessment and Care PlanningCorrected Aug 31, 2025Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Aug 31, 2025Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationCorrected Aug 31, 2025Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Aug 31, 2025Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected Aug 31, 2025Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Aug 31, 2025Ensure each resident’s drug regimen must be free from unnecessary drugs.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected Aug 31, 2025Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Risk of harm, no one hurt, a few residents (level D)Resident RightsCorrected Aug 31, 2025Ensure medication error rates are not 5 percent or greater.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected Aug 31, 2025
November 20, 2024 · Complaint investigation · 1 citation
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningFrom a complaintCorrected Dec 11, 2024
September 25, 2024 · Complaint investigation · 1 citation+
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Oct 18, 2024
May 21, 2024 · Complaint investigation · 1 citation+
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Jun 20, 2024
April 9, 2024 · Standard inspection · 9 citations+
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Risk of harm, no one hurt, widespread (level F)Quality of Life and CareFrom a complaintCorrected Apr 29, 2024Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Risk of harm, no one hurt, a pattern (level E)Nutrition and DietaryCorrected Apr 29, 2024Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Apr 30, 2024Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected Apr 30, 2024Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected May 7, 2024Develop and implement policies and procedures for flu and pneumonia vaccinations.
Risk of harm, no one hurt, a few residents (level D)Infection ControlCorrected May 3, 2024Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationCorrected May 8, 2024Provide and implement an infection prevention and control program.
Risk of harm, no one hurt, a few residents (level D)Infection ControlCorrected Apr 30, 2024Ensure services provided by the nursing facility meet professional standards of quality.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected May 7, 2024
January 26, 2024 · Complaint investigation · 3 citations+
Ensure that residents are free from significant medication errors.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceFrom a complaintCorrected Feb 25, 2024Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceFrom a complaintCorrected Feb 25, 2024Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceFrom a complaintCorrected Feb 25, 2024
Fines and payment denials
No fines or Medicare payment denials in the last three years.
About the home, per Medicare
- Ownership
- Non profit - Corporation
- Legal business name
- Humangood Norcal
- Medicare-certified beds
- 30
- Average residents per day
- 29
- Accepts
- Medicare
- First certified
- January 1, 1967
- Part of a chain
- Humangood, 17 homes
- Inside a hospital
- No
- Continuing care retirement community
- Yes
- Resident or family council
- Resident
- Sprinklers in all required areas
- Yes
- CMS Certification Number
- 055210
Location
Loading map…
373 Pine LaneLos Altos, CA 94022
12 other communities within 10 miles
Senior living near Los Altos
Bridgepoint At Los Altos
State licensed1174 Los Altos Avenue, Los Altos, CA 94022
Assisted Living
Assisted livingResidential care for the elderly (RCFE)24-hour personal care
Call for pricing
Prices not published
Palo Alto Commons
State licensed4075 El Camino Way, Palo Alto, CA 94306
Assisted Living
Assisted livingResidential care for the elderly (RCFE)24-hour personal care
Call for pricing
Prices not published
Questions about The Terraces At Los Altos
Has The Terraces At Los Altos had any violations?+
California's Community Care Licensing Division has issued The Terraces At Los Altos 1 Type A citation and 2 Type B citations since September 2022. Type A means an immediate risk to residents' health, safety or personal rights; Type B means a potential risk if not corrected.
When was The Terraces At Los Altos last inspected?+
State inspectors last visited on July 8, 2026. Each visit's report is public on the state's facility search.
Have there been complaints about The Terraces At Los Altos?+
The state has no complaint investigations on record for The Terraces At Los Altos since September 2022.
Does The Terraces At Los Altos have a nursing home?+
Yes. The Terraces at Los Altos Health Facility is a Medicare-certified nursing home on the same campus. Its Medicare record of inspections, staffing and fines is below. That record covers the nursing home only, not The Terraces At Los Altos's other levels of care.
How did The Terraces at Los Altos Health Facility do on its last inspection?+
State inspectors visited on August 1, 2025 and cited 11 health deficiencies. The California average is 15.5.
How much nursing care does each resident get at The Terraces at Los Altos Health Facility?+
Nurses and aides spend 5 hours 27 minutes with each resident per day, including 1 hour 33 minutes from registered nurses. 47% of nursing staff left over the past year.
Has The Terraces at Los Altos Health Facility been fined by Medicare?+
Medicare's records show no fines against The Terraces at Los Altos Health Facility in the last three years.
How much does assisted living cost?+
The national median is around $6,200 per month, though it ranges from roughly $4,500 to $11,800 depending on location, apartment size, and level of care.
Does Medicare pay for assisted living?+
Medicare does not cover the room-and-board cost of assisted living. Medicaid may help in many states through waivers, and VA benefits can offset costs for eligible veterans.
What's the difference from a nursing home?+
Assisted living is for people who need help with daily tasks but are largely independent. Nursing homes (skilled nursing) provide 24-hour medical and rehabilitative care.