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Medicare-certifiedSkilled Nursing

The Friendly Home

Rochester, New YorkMedicare inspection record
(585) 381-1600

About The Friendly Home

The Friendly Home brings together skilled nursing and rehabilitation expertise in Rochester, New York with a genuine commitment to personalized care. Our team supports recovery and wellness with the clinical expertise families trust during critical health transitions.

Community at a glance

Capacity

200 residents

Location

Rochester, NY

Status

Listed in a public registry

Care & services offered

Skilled Nursing

Contact & location

3156 East Avenue, Rochester, New York 14618

(585) 381-1600

Medicare inspection record

From CMS Care Compare, the federal record every Medicare-certified nursing home is held to. Data as of September 1, 2026. Check it on Medicare.gov

At its most recent standard inspection, on December 19, 2025, state inspectors cited 7 health deficiencies (the New York average is 8.0).

Nurses and nurse aides spend 4 hours 20 minutes with each resident a day, above the New York average of 3 hours 38 minutes.

Medicare has not fined The Friendly Home in the last three years.

Staffing

MeasureThis home
Nurse and aide time per resident, per day4 hours 20 minutesAbove the New York average
Registered nurse time per resident, per day30 minutesBelow the New York average
Nursing staff who left in the past year45%Above the New York average

Inspections

14 health citations in the last three years. Each one is a federal standard inspectors found the home was not meeting.

December 19, 2025 · Standard inspection · 7 citations

  • Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

    Risk of harm, no one hurt, a pattern (level E)Freedom from Abuse, Neglect, and ExploitationCorrected Feb 17, 2026
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Risk of harm, no one hurt, a pattern (level E)Quality of Life and CareFrom a complaintCorrected Feb 17, 2026
  • Ensure services provided by the nursing facility meet professional standards of quality.

    Risk of harm, no one hurt, a pattern (level E)Resident Assessment and Care PlanningCorrected Feb 17, 2026
  • Ensure that residents are free from significant medication errors.

    Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceFrom a complaintCorrected Feb 17, 2026
  • Provide and implement an infection prevention and control program.

    Risk of harm, no one hurt, a few residents (level D)Infection ControlCorrected Feb 17, 2026
  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected Feb 17, 2026
  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Risk of harm, no one hurt, a few residents (level D)Resident RightsCorrected Feb 17, 2026

December 26, 2023 · Standard inspection · 7 citations

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Risk of harm, no one hurt, a pattern (level E)Freedom from Abuse, Neglect, and ExploitationCorrected Feb 23, 2024
  • Provide and implement an infection prevention and control program.

    Risk of harm, no one hurt, a pattern (level E)Infection ControlCorrected Feb 23, 2024
  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Feb 23, 2024
  • Keep all essential equipment working safely.

    Risk of harm, no one hurt, a few residents (level D)EnvironmentalCorrected Feb 23, 2024
  • Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

    Risk of harm, no one hurt, a few residents (level D)Infection ControlCorrected Feb 23, 2024
  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected Feb 23, 2024
  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Feb 23, 2024

Fines and payment denials

No fines or Medicare payment denials in the last three years.

About the home, per Medicare

Ownership
Non profit - Corporation
Legal business name
Rochester Friendly Home
Medicare-certified beds
200
Average residents per day
169
Accepts
Medicare and Medicaid
First certified
January 1, 1976
Inside a hospital
No
Continuing care retirement community
No
Resident or family council
Resident
Sprinklers in all required areas
Yes
CMS Certification Number
335476

Location

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3156 East AvenueRochester, NY 14618

12 other communities within 10 miles

Senior living near Rochester

Questions about The Friendly Home

How did The Friendly Home do on its last inspection?+

State inspectors visited on December 19, 2025 and cited 7 health deficiencies, 2 of them from complaint investigations. The New York average is 8.0.

How much nursing care does each resident get at The Friendly Home?+

Nurses and aides spend 4 hours 20 minutes with each resident per day, including 30 minutes from registered nurses. 45% of nursing staff left over the past year.

Has The Friendly Home been fined by Medicare?+

Medicare's records show no fines against The Friendly Home in the last three years.

Does Medicare cover skilled nursing?+

Medicare covers up to 100 days of skilled nursing per benefit period after a qualifying 3-day hospital stay — fully for the first 20 days, then with a daily copay. Long-term custodial stays are generally not covered.

How much does a nursing home cost?+

A semi-private room averages about $7,900 per month nationally; private rooms cost more. Medicaid is the largest payer for long-term nursing home care.

What is the CMS star rating?+

Medicare rates nursing homes 1 to 5 stars on its Care Compare site. We don't repeat those stars here. Each nursing home page shows Medicare's underlying record instead: inspections, staffing and fines, with a link to check it on Medicare.gov.

Senior living in Rochester Skilled Nursing in New York Skilled Nursing guide Information last updated October 2026