Ridge Crest Retirement
State licensed1000 Ridge Crest Lane, Mt. Airy, NC 27030
Assisted Living
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Medicare-certifiedSkilled Nursing
Surry Community Health Center by Harborview
Mount Airy, North CarolinaMedicare inspection record
About Surry Community Health Center by Harborview
Surry Community Health Center by Harborview provides skilled nursing and rehabilitation services to Mount Airy, North Carolina residents who need specialized medical care during recovery. Our team focuses on helping patients regain independence through personalized treatment plans and compassionate support.
Community at a glance
Capacity
120 residents
Location
Mount Airy, NC
Status
Listed in a public registry
Care & services offered
Skilled Nursing
Contact & location
542 Allred Mill Road, Mount Airy, North Carolina 27030
Medicare inspection record
From CMS Care Compare, the federal record every Medicare-certified nursing home is held to. Data as of September 1, 2026. Check it on Medicare.gov
- Surry Community Health Center by Harborview is a candidate for Medicare's Special Focus Facility list, kept for homes with a history of serious quality problems.
At its most recent standard inspection, on June 11, 2025, state inspectors cited 5 health deficiencies (the North Carolina average is 4.7).
Nurses and nurse aides spend 3 hours 5 minutes with each resident a day, below the North Carolina average of 3 hours 51 minutes.
Medicare fined Surry Community Health Center by Harborview once in the last three years, $145,262 in total.
Staffing
| Measure | This home |
|---|---|
| Nurse and aide time per resident, per day | 3 hours 5 minutesBelow the North Carolina average |
| Registered nurse time per resident, per day | 18 minutesBelow the North Carolina average |
| Nursing staff who left in the past year | 37%Below the North Carolina average |
Inspections
26 health citations in the last three years. Each one is a federal standard inspectors found the home was not meeting.
June 11, 2025 · Standard inspection · 5 citations
Ensure medication error rates are not 5 percent or greater.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceFrom a complaintCorrected Jul 14, 2025Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Jul 14, 2025Ensure each resident receives an accurate assessment.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Jul 14, 2025Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationCorrected Jul 14, 2025Ensure that residents are fully informed and understand their health status, care and treatments.
Risk of harm, no one hurt, a few residents (level D)Resident RightsCorrected Jul 14, 2025
March 27, 2024 · Standard inspection · 18 citations
Provide and implement an infection prevention and control program.
Immediate danger to residents, a pattern (level K)Infection ControlCorrected Apr 24, 2024Provide safe, appropriate pain management for a resident who requires such services.
Immediate danger to residents, a pattern (level K)Quality of Life and CareCorrected Apr 24, 2024Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Immediate danger to residents, a pattern (level K)Pharmacy ServiceFrom a complaintCorrected Apr 24, 2024Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Immediate danger to residents, a pattern (level K)Resident RightsCorrected Apr 24, 2024Protect each resident from the wrongful use of the resident's belongings or money.
Immediate danger to residents, a pattern (level K)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Apr 24, 2024Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Immediate danger to residents, a pattern (level K)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Apr 24, 2024Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Immediate danger to residents, a few residents (level J)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Apr 24, 2024Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
Immediate danger to residents, a few residents (level J)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Apr 24, 2024Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Residents were harmed, a few residents (level G)Resident RightsFrom a complaintCorrected Apr 24, 2024Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Risk of harm, no one hurt, widespread (level F)AdministrationCorrected Apr 24, 2024Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Risk of harm, no one hurt, a pattern (level E)Nursing and Physician ServicesFrom a complaintCorrected Apr 24, 2024Provide care and assistance to perform activities of daily living for any resident who is unable.
Risk of harm, no one hurt, a pattern (level E)Quality of Life and CareFrom a complaintCorrected Apr 24, 2024Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceFrom a complaintCorrected Apr 24, 2024Ensure that residents are free from significant medication errors.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceFrom a complaintCorrected Apr 24, 2024Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Apr 24, 2024Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Risk of harm, no one hurt, a few residents (level D)Resident RightsFrom a complaintCorrected Apr 24, 2024Post nurse staffing information every day.
Minimal harm or risk, widespread (level C)Nursing and Physician ServicesCorrected Apr 24, 2024Ensure each resident receives an accurate assessment.
Minimal harm or risk, a pattern (level B)Resident Assessment and Care PlanningCorrected Apr 24, 2024
March 27, 2024 · Complaint investigation · 3 citations+
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Apr 24, 2024Provide enough food/fluids to maintain a resident's health.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Apr 24, 2024Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningFrom a complaintCorrected Apr 24, 2024
Fines and payment denials
1 fine totaling $145,262 in the last three years.
- March 27, 2024Fine: $145,262
About the home, per Medicare
- Ownership
- For profit - Corporation
- Legal business name
- Surry Community Health Center by Harborview, LLC
- Medicare-certified beds
- 120
- Average residents per day
- 112
- Accepts
- Medicare and Medicaid
- First certified
- May 1, 1981
- Part of a chain
- Harborview Health Systems, 22 homes
- Inside a hospital
- No
- Continuing care retirement community
- No
- Resident or family council
- Resident
- Sprinklers in all required areas
- Yes
- CMS Certification Number
- 345191
Location
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542 Allred Mill RoadMount Airy, NC 27030
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Questions about Surry Community Health Center by Harborview
How did Surry Community Health Center by Harborview do on its last inspection?+
State inspectors visited on June 11, 2025 and cited 5 health deficiencies, 2 of them from complaint investigations. The North Carolina average is 4.7.
How much nursing care does each resident get at Surry Community Health Center by Harborview?+
Nurses and aides spend 3 hours 5 minutes with each resident per day, including 18 minutes from registered nurses. 37% of nursing staff left over the past year.
Has Surry Community Health Center by Harborview been fined by Medicare?+
Yes. Medicare fined Surry Community Health Center by Harborview once in the last three years, totaling $145,262.
Does Medicare cover skilled nursing?+
Medicare covers up to 100 days of skilled nursing per benefit period after a qualifying 3-day hospital stay — fully for the first 20 days, then with a daily copay. Long-term custodial stays are generally not covered.
How much does a nursing home cost?+
A semi-private room averages about $7,900 per month nationally; private rooms cost more. Medicaid is the largest payer for long-term nursing home care.
What is the CMS star rating?+
Medicare rates nursing homes 1 to 5 stars on its Care Compare site. We don't repeat those stars here. Each nursing home page shows Medicare's underlying record instead: inspections, staffing and fines, with a link to check it on Medicare.gov.