The Oaks Retirement Community
State licensed127 Hamlet Road, Branson, MO 65616
Assisted Living
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Prices not published
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Medicare-certifiedSkilled Nursing
Shepherd of the Hills Living Center
Branson, MissouriMedicare inspection record
About Shepherd of the Hills Living Center
Shepherd of the Hills Living Center in Branson, Missouri provides skilled nursing and rehabilitation care designed to help residents regain strength and independence. Our compassionate team focuses on personalized recovery plans, professional medical support, and helping each person achieve their best possible outcomes.
Community at a glance
Capacity
100 residents
Location
Branson, MO
Status
Listed in a public registry
Care & services offered
Skilled Nursing
Contact & location
996 STATE HIGHWAY 248, Branson, Missouri 65616
Medicare inspection record
From CMS Care Compare, the federal record every Medicare-certified nursing home is held to. Data as of September 1, 2026. Check it on Medicare.gov
At its most recent standard inspection, on February 13, 2026, state inspectors cited 10 health deficiencies (the Missouri average is 11.4).
Nurses and nurse aides spend 3 hours 23 minutes with each resident a day, about the same as the Missouri average.
Medicare has not fined Shepherd of the Hills Living Center in the last three years.
Staffing
| Measure | This home |
|---|---|
| Nurse and aide time per resident, per day | 3 hours 23 minutes |
| Registered nurse time per resident, per day | 17 minutesBelow the Missouri average |
| Nursing staff who left in the past year | 56% |
1 administrator has left the home in the past year.
Inspections
20 health citations in the last three years. Each one is a federal standard inspectors found the home was not meeting.
July 30, 2026 · Complaint investigation · 2 citations
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Risk of harm, no one hurt, widespread (level F)Pharmacy ServiceFrom a complaintPlan to fix it acceptedImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Risk of harm, no one hurt, a few residents (level D)Resident RightsFrom a complaintPlan to fix it accepted
February 13, 2026 · Standard inspection · 7 citations
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Risk of harm, no one hurt, widespread (level F)Nursing and Physician ServicesCorrected Mar 30, 2026Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Risk of harm, no one hurt, a pattern (level E)Freedom from Abuse, Neglect, and ExploitationCorrected Mar 30, 2026Provide and implement an infection prevention and control program.
Risk of harm, no one hurt, a pattern (level E)Infection ControlCorrected Mar 30, 2026Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Risk of harm, no one hurt, a pattern (level E)Pharmacy ServiceCorrected Mar 30, 2026Provide enough food/fluids to maintain a resident's health.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Mar 30, 2026Ensure services provided by the nursing facility meet professional standards of quality.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Mar 30, 2026Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Mar 30, 2026
November 20, 2025 · Complaint investigation · 1 citation+
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Jan 4, 2026
July 29, 2025 · Complaint investigation · 1 citation+
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Risk of harm, no one hurt, a pattern (level E)Pharmacy ServiceFrom a complaintCorrected Aug 25, 2025
March 21, 2024 · Standard inspection · 8 citations+
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Risk of harm, no one hurt, a pattern (level E)Quality of Life and CareFrom a complaintCorrected May 6, 2024Provide safe, appropriate dialysis care/services for a resident who requires such services.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected May 6, 2024Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Risk of harm, no one hurt, a few residents (level D)Resident RightsCorrected May 6, 2024Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected May 6, 2024Provide care and assistance to perform activities of daily living for any resident who is unable.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected May 6, 2024Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected May 6, 2024Provide bedrooms that don't allow residents to see each other when privacy is needed.
Risk of harm, no one hurt, a few residents (level D)EnvironmentalCorrected May 6, 2024Allow residents to self-administer drugs if determined clinically appropriate.
Risk of harm, no one hurt, a few residents (level D)Resident RightsCorrected May 6, 2024
November 20, 2023 · Complaint investigation · 1 citation+
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Residents were harmed, a few residents (level G)Quality of Life and CareFrom a complaintCorrected Dec 21, 2023
Fines and payment denials
No fines or Medicare payment denials in the last three years.
About the home, per Medicare
- Ownership
- For profit - Limited Liability company
- Legal business name
- N & R of Branson LLC
- Medicare-certified beds
- 100
- Average residents per day
- 76
- Accepts
- Medicare and Medicaid
- First certified
- August 24, 1989
- Part of a chain
- James & Judy Lincoln, 56 homes
- Inside a hospital
- No
- Continuing care retirement community
- No
- Resident or family council
- Resident
- Sprinklers in all required areas
- Yes
- CMS Certification Number
- 265393
Location
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996 STATE HIGHWAY 248Branson, MO 65616
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Questions about Shepherd of the Hills Living Center
How did Shepherd of the Hills Living Center do on its last inspection?+
State inspectors visited on February 13, 2026 and cited 10 health deficiencies, 3 of them from complaint investigations. The Missouri average is 11.4.
How much nursing care does each resident get at Shepherd of the Hills Living Center?+
Nurses and aides spend 3 hours 23 minutes with each resident per day, including 17 minutes from registered nurses. 56% of nursing staff left over the past year.
Has Shepherd of the Hills Living Center been fined by Medicare?+
Medicare's records show no fines against Shepherd of the Hills Living Center in the last three years.
Does Medicare cover skilled nursing?+
Medicare covers up to 100 days of skilled nursing per benefit period after a qualifying 3-day hospital stay — fully for the first 20 days, then with a daily copay. Long-term custodial stays are generally not covered.
How much does a nursing home cost?+
A semi-private room averages about $7,900 per month nationally; private rooms cost more. Medicaid is the largest payer for long-term nursing home care.
What is the CMS star rating?+
Medicare rates nursing homes 1 to 5 stars on its Care Compare site. We don't repeat those stars here. Each nursing home page shows Medicare's underlying record instead: inspections, staffing and fines, with a link to check it on Medicare.gov.