Etta Love Family Care Home
State licensed1951 Dietrich Lane, Charlotte, NC 28262
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Rockwell Park Rehabilitation and Healthcare Center in Charlotte, North Carolina provides skilled nursing and rehabilitation care designed to help patients regain independence after surgery, illness, or injury. Our experienced team focuses on personalized recovery plans and compassionate support throughout every stage of healing.
Capacity
120 residents
Location
Charlotte, NC
Status
Listed in a public registry
1930 West Sugar Creek Road, Charlotte, North Carolina 28262
From CMS Care Compare, the federal record every Medicare-certified nursing home is held to. Data as of September 1, 2026. Check it on Medicare.gov
At its most recent standard inspection, on March 27, 2026, state inspectors cited 7 health deficiencies (the North Carolina average is 4.7).
Nurses and nurse aides spend 3 hours 29 minutes with each resident a day, below the North Carolina average of 3 hours 51 minutes.
Medicare fined Rockwell Park Rehabilitation and Healthcare Center 7 times in the last three years, $338,513 in total.
| Measure | This home |
|---|---|
| Nurse and aide time per resident, per day | 3 hours 29 minutesBelow the North Carolina average |
| Registered nurse time per resident, per day | 35 minutes |
| Nursing staff who left in the past year | 60%Above the North Carolina average |
1 administrator has left the home in the past year.
34 health citations in the last three years. Each one is a federal standard inspectors found the home was not meeting.
March 27, 2026 · Standard inspection · 5 citations
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Provide and implement an infection prevention and control program.
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
January 7, 2026 · Complaint investigation · 1 citation
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Ensure that residents are fully informed and understand their health status, care and treatments.
Ensure medication error rates are not 5 percent or greater.
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ensure each resident receives an accurate assessment.
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Provide and implement an infection prevention and control program.
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
7 fines totaling $338,513 and 1 Medicare payment denial in the last three years.
1930 West Sugar Creek RoadCharlotte, NC 28262
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State inspectors visited on March 27, 2026 and cited 7 health deficiencies, 4 of them from complaint investigations. The North Carolina average is 4.7.
Nurses and aides spend 3 hours 29 minutes with each resident per day, including 35 minutes from registered nurses. 60% of nursing staff left over the past year.
Yes. Medicare fined Rockwell Park Rehabilitation and Healthcare Center 7 times in the last three years, totaling $338,513.
Medicare covers up to 100 days of skilled nursing per benefit period after a qualifying 3-day hospital stay — fully for the first 20 days, then with a daily copay. Long-term custodial stays are generally not covered.
A semi-private room averages about $7,900 per month nationally; private rooms cost more. Medicaid is the largest payer for long-term nursing home care.
Medicare rates nursing homes 1 to 5 stars on its Care Compare site. We don't repeat those stars here. Each nursing home page shows Medicare's underlying record instead: inspections, staffing and fines, with a link to check it on Medicare.gov.