New Friends Memory And Residential Care of Florence
State licensed3321 OAK ST, Florence, OR 97439
Assisted LivingMemory Care
Assisted living & personal care24-hour supervisionMedication management
Call for pricing
Prices not published
About Regency Florence
Regency Florence provides skilled nursing and rehabilitation care in Florence, Oregon. Our team focuses on personalized recovery plans and compassionate support to help residents regain independence and return home whenever possible.
Community at a glance
Capacity
72 residents
Location
Florence, OR
Status
Listed in a public registry
Care & services offered
Skilled Nursing
Contact & location
1951 E. 21ST STREET, Florence, Oregon 97439
Medicare inspection record
From CMS Care Compare, the federal record every Medicare-certified nursing home is held to. Data as of September 1, 2026. Check it on Medicare.gov
At its most recent standard inspection, on April 24, 2026, state inspectors cited 3 health deficiencies (the Oregon average is 9.2).
Nurses and nurse aides spend 5 hours 5 minutes with each resident a day, about the same as the Oregon average.
Medicare has not fined Regency Florence in the last three years.
Staffing
| Measure | This home |
|---|---|
| Nurse and aide time per resident, per day | 5 hours 5 minutes |
| Registered nurse time per resident, per day | 44 minutes |
| Nursing staff who left in the past year | 51%Above the Oregon average |
Inspections
17 health citations in the last three years. Each one is a federal standard inspectors found the home was not meeting.
April 24, 2026 · Standard inspection · 3 citations
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected May 19, 2026Provide and implement an infection prevention and control program.
Risk of harm, no one hurt, a few residents (level D)Infection ControlCorrected May 19, 2026Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected May 19, 2026
March 26, 2025 · Complaint investigation · 1 citation
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Apr 23, 2025
December 6, 2024 · Standard inspection · 10 citations+
Ensure that residents are fully informed and understand their health status, care and treatments.
Risk of harm, no one hurt, a few residents (level D)Resident RightsCorrected Jan 14, 2025Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Jan 14, 2025Assist a resident in gaining access to vision and hearing services.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Jan 14, 2025Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected Jan 14, 2025Provide or obtain dental services for each resident.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Jan 14, 2025Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Jan 14, 2025Provide care or services that was trauma informed and/or culturally competent.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Jan 14, 2025Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Risk of harm, no one hurt, a few residents (level D)Resident RightsCorrected Jan 14, 2025Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Jan 14, 2025Provide timely, quality laboratory services/tests to meet the needs of residents.
Risk of harm, no one hurt, a few residents (level D)AdministrationCorrected Jan 14, 2025
December 6, 2024 · Complaint investigation · 1 citation+
Respond appropriately to all alleged violations.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Jan 14, 2025
April 24, 2024 · Complaint investigation · 1 citation+
Provide care and assistance to perform activities of daily living for any resident who is unable.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected May 14, 2024
November 7, 2023 · Complaint investigation · 1 citation+
Respond appropriately to all alleged violations.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Nov 28, 2023
Fines and payment denials
No fines or Medicare payment denials in the last three years.
About the home, per Medicare
- Ownership
- For profit - Corporation
- Legal business name
- Regency Florence, LLC
- Medicare-certified beds
- 72
- Average residents per day
- 43
- Accepts
- Medicare and Medicaid
- First certified
- January 1, 1979
- Part of a chain
- Regency Pacific Management, 27 homes
- Inside a hospital
- No
- Continuing care retirement community
- No
- Resident or family council
- Resident
- Sprinklers in all required areas
- Yes
- CMS Certification Number
- 385142
Location
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1951 E. 21ST STREETFlorence, OR 97439
3 other communities within 10 miles
Senior living near Florence
Spruce Point Memory Care
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Cello Memory Care
State licensed5292 Harvard Avenue, Florence, OR 97439
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Questions about Regency Florence
How did Regency Florence do on its last inspection?+
State inspectors visited on April 24, 2026 and cited 3 health deficiencies. The Oregon average is 9.2.
How much nursing care does each resident get at Regency Florence?+
Nurses and aides spend 5 hours 5 minutes with each resident per day, including 44 minutes from registered nurses. 51% of nursing staff left over the past year.
Has Regency Florence been fined by Medicare?+
Medicare's records show no fines against Regency Florence in the last three years.
Does Medicare cover skilled nursing?+
Medicare covers up to 100 days of skilled nursing per benefit period after a qualifying 3-day hospital stay — fully for the first 20 days, then with a daily copay. Long-term custodial stays are generally not covered.
How much does a nursing home cost?+
A semi-private room averages about $7,900 per month nationally; private rooms cost more. Medicaid is the largest payer for long-term nursing home care.
What is the CMS star rating?+
Medicare rates nursing homes 1 to 5 stars on its Care Compare site. We don't repeat those stars here. Each nursing home page shows Medicare's underlying record instead: inspections, staffing and fines, with a link to check it on Medicare.gov.