Fidelis Northshore II
State licensed2045 Olene Drive, Mandeville, LA 70448
Assisted Living
Call for pricing
Prices not published
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Medicare-certifiedSkilled Nursing
Pontchartrain Health Care Center
Mandeville, LouisianaMedicare inspection record
About Pontchartrain Health Care Center
Pontchartrain Health Care Center brings together experienced nursing staff and comprehensive rehabilitation services in Mandeville, Louisiana. Our skilled nursing and rehabilitation program focuses on personalized recovery plans, helping patients regain strength and independence with compassionate, attentive care.
Community at a glance
Capacity
182 residents
Location
Mandeville, LA
Status
Listed in a public registry
Care & services offered
Skilled Nursing
Contact & location
1401 Highway 190, Mandeville, Louisiana 70448
Medicare inspection record
From CMS Care Compare, the federal record every Medicare-certified nursing home is held to. Data as of September 1, 2026. Check it on Medicare.gov
At its most recent standard inspection, on July 15, 2026, state inspectors cited 9 health deficiencies (the Louisiana average is 6.4).
Nurses and nurse aides spend 3 hours 33 minutes with each resident a day, below the Louisiana average of 3 hours 46 minutes.
Medicare fined Pontchartrain Health Care Center once in the last three years, $105,898 in total.
Staffing
| Measure | This home |
|---|---|
| Nurse and aide time per resident, per day | 3 hours 33 minutesBelow the Louisiana average |
| Registered nurse time per resident, per day | 12 minutesBelow the Louisiana average |
| Nursing staff who left in the past year | 55%Above the Louisiana average |
Inspections
44 health citations in the last three years. Each one is a federal standard inspectors found the home was not meeting.
July 15, 2026 · Standard inspection · 6 citations
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Risk of harm, no one hurt, a pattern (level E)Pharmacy ServiceCorrected Aug 13, 2026Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Risk of harm, no one hurt, a pattern (level E)Pharmacy ServiceCorrected Aug 13, 2026Ensure each resident receives an accurate assessment.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Aug 13, 2026Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Risk of harm, no one hurt, a few residents (level D)Nutrition and DietaryCorrected Aug 13, 2026Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
Risk of harm, no one hurt, a few residents (level D)Nutrition and DietaryCorrected Aug 13, 2026Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Aug 13, 2026
February 19, 2026 · Complaint investigation · 3 citations
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Risk of harm, no one hurt, a few residents (level D)Resident RightsFrom a complaintCorrected Mar 19, 2026Have a plan that describes the process for conducting QAPI and QAA activities.
Risk of harm, no one hurt, a few residents (level D)AdministrationFrom a complaintCorrected Mar 19, 2026Ensure each resident receives an accurate assessment.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningFrom a complaintCorrected Mar 19, 2026
June 13, 2025 · Standard inspection · 11 citations+
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Immediate danger to residents, a pattern (level K)Quality of Life and CareCorrected Jul 10, 2025Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Immediate danger to residents, a pattern (level K)Resident Assessment and Care PlanningCorrected Jul 10, 2025Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Immediate danger to residents, a pattern (level K)AdministrationCorrected Jul 10, 2025Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Risk of harm, no one hurt, a pattern (level E)Resident RightsCorrected Jul 10, 2025Provide and implement an infection prevention and control program.
Risk of harm, no one hurt, a pattern (level E)Infection ControlCorrected Jul 10, 2025Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Jul 10, 2025Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Risk of harm, no one hurt, a few residents (level D)AdministrationCorrected Jul 10, 2025Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Jul 10, 2025Ensure each resident receives an accurate assessment.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Jul 10, 2025Ensure services provided by the nursing facility meet professional standards of quality.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Jul 10, 2025Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
Minimal harm or risk, widespread (level C)Resident RightsCorrected Jul 10, 2025
April 3, 2025 · Complaint investigation · 1 citation+
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Risk of harm, no one hurt, a pattern (level E)EnvironmentalFrom a complaintCorrected Apr 11, 2025
March 5, 2025 · Complaint investigation · 3 citations+
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Risk of harm, no one hurt, a pattern (level E)EnvironmentalFrom a complaintCorrected Mar 26, 2025Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningFrom a complaintCorrected Mar 26, 2025Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Mar 26, 2025
November 13, 2024 · Complaint investigation · 2 citations+
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Risk of harm, no one hurt, a pattern (level E)EnvironmentalFrom a complaintCorrected Dec 11, 2024Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Risk of harm, no one hurt, a pattern (level E)Resident RightsFrom a complaintCorrected Dec 11, 2024
October 11, 2024 · Complaint investigation · 5 citations+
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Risk of harm, no one hurt, a pattern (level E)Resident Assessment and Care PlanningFrom a complaintCorrected Nov 25, 2024Provide and implement an infection prevention and control program.
Risk of harm, no one hurt, a pattern (level E)Infection ControlFrom a complaintCorrected Nov 25, 2024Ensure each resident receives an accurate assessment.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningFrom a complaintCorrected Nov 25, 2024Ensure services provided by the nursing facility meet professional standards of quality.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningFrom a complaintCorrected Nov 25, 2024Provide safe and appropriate respiratory care for a resident when needed.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Nov 15, 2024
July 31, 2024 · Complaint investigation · 1 citation+
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Risk of harm, no one hurt, a pattern (level E)Resident Assessment and Care PlanningFrom a complaintCorrected Sep 3, 2024
May 8, 2024 · Standard inspection · 10 citations+
Dispose of garbage and refuse properly.
Risk of harm, no one hurt, widespread (level F)Nutrition and DietaryFrom a complaintCorrected Jun 21, 2024Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Risk of harm, no one hurt, widespread (level F)Nutrition and DietaryFrom a complaintCorrected Jun 21, 2024Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Risk of harm, no one hurt, widespread (level F)Nutrition and DietaryFrom a complaintCorrected Jun 21, 2024Ensure each resident receives an accurate assessment.
Risk of harm, no one hurt, a pattern (level E)Resident Assessment and Care PlanningFrom a complaintCorrected Jun 21, 2024Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Risk of harm, no one hurt, a pattern (level E)AdministrationCorrected Jun 21, 2024Provide and implement an infection prevention and control program.
Risk of harm, no one hurt, a few residents (level D)Infection ControlFrom a complaintCorrected Jun 21, 2024Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningFrom a complaintCorrected Jun 21, 2024Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceFrom a complaintCorrected Jun 21, 2024Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Minimal harm or risk, widespread (level C)Resident RightsFrom a complaintCorrected Jun 21, 2024Post nurse staffing information every day.
Minimal harm or risk, a pattern (level B)Nursing and Physician ServicesFrom a complaintCorrected Jun 21, 2024
February 15, 2024 · Complaint investigation · 2 citations+
Provide and implement an infection prevention and control program.
Risk of harm, no one hurt, a pattern (level E)Infection ControlFrom a complaintCorrected Mar 30, 2024Provide care and assistance to perform activities of daily living for any resident who is unable.
Risk of harm, no one hurt, a pattern (level E)Quality of Life and CareFrom a complaintCorrected Mar 30, 2024
Fines and payment denials
1 fine totaling $105,898 in the last three years.
- June 13, 2025Fine: $105,898
About the home, per Medicare
- Ownership
- For profit - Corporation
- Legal business name
- Pontchartrain Guest House Inc
- Medicare-certified beds
- 182
- Average residents per day
- 102
- Accepts
- Medicare and Medicaid
- First certified
- September 1, 1994
- Part of a chain
- Inspired Healthcare Management, 6 homes
- Inside a hospital
- No
- Continuing care retirement community
- No
- Resident or family council
- Resident
- Sprinklers in all required areas
- Yes
- CMS Certification Number
- 195297
Location
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1401 Highway 190Mandeville, LA 70448
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Questions about Pontchartrain Health Care Center
How did Pontchartrain Health Care Center do on its last inspection?+
State inspectors visited on July 15, 2026 and cited 9 health deficiencies, 3 of them from complaint investigations. The Louisiana average is 6.4.
How much nursing care does each resident get at Pontchartrain Health Care Center?+
Nurses and aides spend 3 hours 33 minutes with each resident per day, including 12 minutes from registered nurses. 55% of nursing staff left over the past year.
Has Pontchartrain Health Care Center been fined by Medicare?+
Yes. Medicare fined Pontchartrain Health Care Center once in the last three years, totaling $105,898.
Does Medicare cover skilled nursing?+
Medicare covers up to 100 days of skilled nursing per benefit period after a qualifying 3-day hospital stay — fully for the first 20 days, then with a daily copay. Long-term custodial stays are generally not covered.
How much does a nursing home cost?+
A semi-private room averages about $7,900 per month nationally; private rooms cost more. Medicaid is the largest payer for long-term nursing home care.
What is the CMS star rating?+
Medicare rates nursing homes 1 to 5 stars on its Care Compare site. We don't repeat those stars here. Each nursing home page shows Medicare's underlying record instead: inspections, staffing and fines, with a link to check it on Medicare.gov.