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Medicare-certifiedSkilled Nursing

Plaza Healthcare Center

Santa Ana, CaliforniaMedicare inspection record
(714) 546-1966

About Plaza Healthcare Center

Plaza Healthcare Center brings skilled nursing and rehabilitation services to Santa Ana, California with a focus on personalized recovery care. Our team supports patients through post-surgical healing, injury recovery, and medical management with compassionate attention to each person's unique needs and goals.

Community at a glance

Capacity

145 residents

Location

Santa Ana, CA

Status

Listed in a public registry

Care & services offered

Skilled Nursing

Contact & location

1209 HEMLOCK WAY, Santa Ana, California 92707

(714) 546-1966

Medicare inspection record

From CMS Care Compare, the federal record every Medicare-certified nursing home is held to. Data as of September 1, 2026. Check it on Medicare.gov

  • Medicare flags Plaza Healthcare Center for a citation related to abuse of residents in its recent inspections.

At its most recent standard inspection, on June 16, 2025, state inspectors cited 25 health deficiencies (the California average is 15.5).

Nurses and nurse aides spend 4 hours 9 minutes with each resident a day, below the California average of 4 hours 31 minutes.

Medicare fined Plaza Healthcare Center once in the last three years, $57,645 in total.

Staffing

MeasureThis home
Nurse and aide time per resident, per day4 hours 9 minutesBelow the California average
Registered nurse time per resident, per day20 minutesBelow the California average

Inspections

108 health citations in the last three years. Each one is a federal standard inspectors found the home was not meeting.

June 26, 2026 · Complaint investigation · 1 citation

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Jul 15, 2026

June 25, 2026 · Complaint investigation · 1 citation

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Residents were harmed, a few residents (level G)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Jul 30, 2026
May 29, 2026 · Complaint investigation · 1 citation+
  • Ensure that residents are fully informed and understand their health status, care and treatments.

    Risk of harm, no one hurt, a few residents (level D)Resident RightsFrom a complaintCorrected Jun 2, 2026
April 24, 2026 · Complaint investigation · 2 citations+
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected May 8, 2026
  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected May 8, 2026
February 26, 2026 · Complaint investigation · 1 citation+
  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Minimal harm or risk, a pattern (level B)Resident Assessment and Care PlanningFrom a complaintCorrected Mar 14, 2026
December 23, 2025 · Complaint investigation · 1 citation+
  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Minimal harm or risk, a pattern (level B)Resident Assessment and Care PlanningFrom a complaintCorrected Jan 15, 2026
August 7, 2025 · Complaint investigation · 6 citations+
  • Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

    Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Aug 27, 2025
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Risk of harm, no one hurt, a few residents (level D)Nutrition and DietaryFrom a complaintCorrected Aug 27, 2025
  • Reasonably accommodate the needs and preferences of each resident.

    Risk of harm, no one hurt, a few residents (level D)Resident RightsFrom a complaintCorrected Aug 27, 2025
  • Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

    Minimal harm or risk, a pattern (level B)AdministrationFrom a complaintCorrected Aug 27, 2025
  • Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.

    Minimal harm or risk, a pattern (level B)Nutrition and DietaryFrom a complaintCorrected Aug 27, 2025
  • Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

    Minimal harm or risk, a pattern (level B)Nutrition and DietaryFrom a complaintCorrected Aug 27, 2025
June 16, 2025 · Standard inspection · 18 citations+
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Risk of harm, no one hurt, a pattern (level E)Nutrition and DietaryCorrected Jul 3, 2025
  • Provide safe, appropriate pain management for a resident who requires such services.

    Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Jul 3, 2025
  • Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

    Risk of harm, no one hurt, a few residents (level D)Resident RightsFrom a complaintCorrected Jul 3, 2025
  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Risk of harm, no one hurt, a few residents (level D)Nutrition and DietaryFrom a complaintCorrected Jul 3, 2025
  • Provide and implement an infection prevention and control program.

    Risk of harm, no one hurt, a few residents (level D)Infection ControlCorrected Jul 3, 2025
  • Ensure that residents are fully informed and understand their health status, care and treatments.

    Risk of harm, no one hurt, a few residents (level D)Resident RightsCorrected Jul 3, 2025
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Jul 3, 2025
  • Provide safe and appropriate respiratory care for a resident when needed.

    Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Jul 3, 2025
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Jul 3, 2025
  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationCorrected Jul 3, 2025
  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Jul 3, 2025
  • Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

    Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Jul 3, 2025
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Jul 3, 2025
  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Jul 3, 2025
  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Minimal harm or risk, a pattern (level B)Resident Assessment and Care PlanningCorrected Jul 3, 2025
  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Minimal harm or risk, a pattern (level B)Pharmacy ServiceCorrected Jul 3, 2025
  • Reasonably accommodate the needs and preferences of each resident.

    Minimal harm or risk, a pattern (level B)Resident RightsCorrected Jul 3, 2025
  • Dispose of garbage and refuse properly.

    Minimal harm or risk, a pattern (level B)Nutrition and DietaryFrom a complaintCorrected Jul 3, 2025
June 16, 2025 · Complaint investigation · 1 citation+
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Jul 3, 2025
April 23, 2025 · Complaint investigation · 1 citation+
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected May 7, 2025
April 4, 2025 · Complaint investigation · 1 citation+
  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Minimal harm or risk, a pattern (level B)Resident Assessment and Care PlanningFrom a complaintCorrected Apr 15, 2025
March 25, 2025 · Complaint investigation · 1 citation+
  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Minimal harm or risk, a pattern (level B)Resident Assessment and Care PlanningFrom a complaintCorrected Apr 1, 2025
October 17, 2024 · Complaint investigation · 2 citations+
  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceFrom a complaintCorrected Nov 2, 2024
  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceFrom a complaintCorrected Nov 2, 2024
October 7, 2024 · Complaint investigation · 2 citations+
  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Oct 28, 2024
  • Provide and implement an infection prevention and control program.

    Minimal harm or risk, a pattern (level B)Infection ControlFrom a complaintCorrected Oct 28, 2024
August 29, 2024 · Complaint investigation · 1 citation+
  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceFrom a complaintCorrected Sep 23, 2024
August 15, 2024 · Complaint investigation · 3 citations+
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Risk of harm, no one hurt, a pattern (level E)Nutrition and DietaryFrom a complaintCorrected Sep 6, 2024
  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Minimal harm or risk, a pattern (level B)Nutrition and DietaryFrom a complaintCorrected Sep 6, 2024
  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Minimal harm or risk, a pattern (level B)EnvironmentalFrom a complaintCorrected Sep 6, 2024
July 31, 2024 · Complaint investigation · 1 citation+
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Aug 19, 2024
July 10, 2024 · Complaint investigation · 2 citations+
  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Jul 28, 2024
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Jul 28, 2024
June 26, 2024 · Complaint investigation · 1 citation+
  • Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

    Minimal harm or risk, a pattern (level B)Nutrition and DietaryFrom a complaintCorrected Jul 12, 2024
June 13, 2024 · Complaint investigation · 1 citation+
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Jun 28, 2024
June 4, 2024 · Complaint investigation · 6 citations+
  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceFrom a complaintCorrected Jun 28, 2024
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Jun 28, 2024
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Jun 28, 2024
  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Risk of harm, no one hurt, a few residents (level D)Resident RightsFrom a complaintCorrected Jun 28, 2024
  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceFrom a complaintCorrected Jun 28, 2024
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Jun 28, 2024
May 6, 2024 · Standard inspection · 6 citations+
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Risk of harm, no one hurt, a pattern (level E)Nutrition and DietaryCorrected Jun 18, 2024
  • Provide and implement an infection prevention and control program.

    Risk of harm, no one hurt, a pattern (level E)Infection ControlCorrected Jun 18, 2024
  • Ensure medication error rates are not 5 percent or greater.

    Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected Jun 18, 2024
  • Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

    Risk of harm, no one hurt, a few residents (level D)Nutrition and DietaryCorrected Jun 18, 2024
  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected Jun 18, 2024
  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Jun 18, 2024

Showing the 60 most recent. The full list is on Medicare.gov.

Fines and payment denials

1 fine totaling $57,645 and 1 Medicare payment denial in the last three years.

  • June 25, 2026Fine: $57,645
  • June 25, 2026Payment denial, 6 days

About the home, per Medicare

Ownership
For profit - Limited Liability company
Legal business name
Santa Ana Healthcare & Wellness Centre Lp
Medicare-certified beds
145
Average residents per day
134
Accepts
Medicare and Medicaid
First certified
August 1, 1979
Part of a chain
Corporate Interface Services, 40 homes
Inside a hospital
No
Continuing care retirement community
No
Resident or family council
Both
Sprinklers in all required areas
Yes
CMS Certification Number
055206

Location

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1209 HEMLOCK WAYSanta Ana, CA 92707

12 other communities within 10 miles

Senior living near Santa Ana

Questions about Plaza Healthcare Center

How did Plaza Healthcare Center do on its last inspection?+

State inspectors visited on June 16, 2025 and cited 25 health deficiencies, 11 of them from complaint investigations. The California average is 15.5.

How much nursing care does each resident get at Plaza Healthcare Center?+

Nurses and aides spend 4 hours 9 minutes with each resident per day, including 20 minutes from registered nurses.

Has Plaza Healthcare Center been fined by Medicare?+

Yes. Medicare fined Plaza Healthcare Center once in the last three years, totaling $57,645.

Does Medicare cover skilled nursing?+

Medicare covers up to 100 days of skilled nursing per benefit period after a qualifying 3-day hospital stay — fully for the first 20 days, then with a daily copay. Long-term custodial stays are generally not covered.

How much does a nursing home cost?+

A semi-private room averages about $7,900 per month nationally; private rooms cost more. Medicaid is the largest payer for long-term nursing home care.

What is the CMS star rating?+

Medicare rates nursing homes 1 to 5 stars on its Care Compare site. We don't repeat those stars here. Each nursing home page shows Medicare's underlying record instead: inspections, staffing and fines, with a link to check it on Medicare.gov.

Senior living in Santa Ana Skilled Nursing in California Skilled Nursing guide Information last updated October 2026