Heritage Court
State licensed1499 OFFICE PARK RD, West Des Moines, IA 50265
Assisted Living
Assisted living & personal care24-hour supervisionMedication management
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Prices not published
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Assisted LivingSkilled Nursing
Pine Acres Rehabilitation and Care Center
West Des Moines, IowaNursing home on site: Medicare record
About Pine Acres Rehabilitation and Care Center
Pine Acres Rehabilitation and Care Center in West Des Moines, Iowa provides skilled nursing and rehabilitation for adults recovering from surgery, illness, or injury. Our experienced medical team focuses on helping you regain strength and independence with personalized care plans tailored to your goals.
Community at a glance
Capacity
140 residents
Location
West Des Moines, IA
Status
Listed in a public registry
Care & services offered
Assisted LivingSkilled Nursing
Contact & location
1501 Office Park Road, West Des Moines, Iowa 50265
Medicare record for the nursing home on this campus
Pine Acres Rehabilitation and Care Center includes Pine Acres Rehabilitation and Care Center, a Medicare-certified nursing home at the same address. Everything below is Medicare's record for that nursing home. It does not rate Pine Acres Rehabilitation and Care Center's other levels of care, which the state licenses and inspects separately.
From CMS Care Compare, the federal record every Medicare-certified nursing home is held to. Data as of September 1, 2026. Check it on Medicare.gov
- Medicare lists Pine Acres Rehabilitation and Care Center as a Special Focus Facility: a home with a history of serious quality problems that inspectors visit more often until it improves.
- Medicare flags Pine Acres Rehabilitation and Care Center for a citation related to abuse of residents in its recent inspections.
At its most recent standard inspection, on June 3, 2026, state inspectors cited 34 health deficiencies (the Iowa average is 6.5).
Nurses and nurse aides spend 3 hours 51 minutes with each resident a day, about the same as the Iowa average.
Medicare fined Pine Acres Rehabilitation and Care Center 3 times in the last three years, $478,835 in total.
Staffing
| Measure | This home |
|---|---|
| Nurse and aide time per resident, per day | 3 hours 51 minutes |
| Registered nurse time per resident, per day | 36 minutesBelow the Iowa average |
| Nursing staff who left in the past year | 57%Above the Iowa average |
1 administrator has left the home in the past year.
Inspections
78 health citations in the last three years. Each one is a federal standard inspectors found the home was not meeting.
June 3, 2026 · Standard inspection · 32 citations
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Immediate danger to residents, a pattern (level K)Quality of Life and CareFrom a complaintCorrected Jul 21, 2026Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Immediate danger to residents, a pattern (level K)Quality of Life and CareFrom a complaintCorrected Jul 21, 2026Provide safe, appropriate pain management for a resident who requires such services.
Immediate danger to residents, a few residents (level J)Quality of Life and CareFrom a complaintCorrected Jul 21, 2026Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Residents were harmed, a pattern (level H)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Jul 21, 2026Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Residents were harmed, a pattern (level H)Quality of Life and CareFrom a complaintCorrected Jul 21, 2026Have a plan that describes the process for conducting QAPI and QAA activities.
Risk of harm, no one hurt, widespread (level F)AdministrationCorrected Jul 21, 2026Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Risk of harm, no one hurt, widespread (level F)AdministrationCorrected Jul 21, 2026Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Risk of harm, no one hurt, widespread (level F)Resident RightsCorrected Jul 21, 2026Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Risk of harm, no one hurt, widespread (level F)Resident RightsCorrected Jul 21, 2026Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Risk of harm, no one hurt, widespread (level F)Nursing and Physician ServicesFrom a complaintCorrected Jul 21, 2026Provide and implement an infection prevention and control program.
Risk of harm, no one hurt, widespread (level F)Infection ControlFrom a complaintCorrected Jul 21, 2026Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Risk of harm, no one hurt, widespread (level F)AdministrationFrom a complaintCorrected Jul 21, 2026Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Risk of harm, no one hurt, a pattern (level E)Nursing and Physician ServicesFrom a complaintCorrected Jul 21, 2026Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Risk of harm, no one hurt, a pattern (level E)Resident Assessment and Care PlanningCorrected Jul 21, 2026Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Risk of harm, no one hurt, a pattern (level E)Resident RightsCorrected Jul 21, 2026Keep all essential equipment working safely.
Risk of harm, no one hurt, a pattern (level E)EnvironmentalCorrected Jul 21, 2026Provide care and assistance to perform activities of daily living for any resident who is unable.
Risk of harm, no one hurt, a pattern (level E)Quality of Life and CareFrom a complaintCorrected Jul 21, 2026Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Risk of harm, no one hurt, a pattern (level E)Quality of Life and CareFrom a complaintCorrected Jul 21, 2026Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Risk of harm, no one hurt, a pattern (level E)Nutrition and DietaryCorrected Jul 21, 2026Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Risk of harm, no one hurt, a few residents (level D)Resident RightsFrom a complaintCorrected Jul 21, 2026Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Jul 21, 2026Respond appropriately to all alleged violations.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Jul 21, 2026Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Jul 21, 2026Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Risk of harm, no one hurt, a few residents (level D)Resident RightsFrom a complaintCorrected Jul 21, 2026Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Risk of harm, no one hurt, a few residents (level D)Resident RightsCorrected Jul 21, 2026Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected Jul 21, 2026Ensure that residents are free from significant medication errors.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceFrom a complaintCorrected Jul 21, 2026Ensure each resident receives an accurate assessment.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Jul 21, 2026Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Jul 21, 2026Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningPlan to fix it acceptedProvide safe and appropriate respiratory care for a resident when needed.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Jul 21, 2026Post nurse staffing information every day.
Minimal harm or risk, widespread (level C)Nursing and Physician ServicesFrom a complaintCorrected Jul 21, 2026
January 8, 2026 · Standard inspection · 12 citations
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Risk of harm, no one hurt, a pattern (level E)Resident Assessment and Care PlanningCorrected Feb 3, 2026Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Risk of harm, no one hurt, a pattern (level E)Pharmacy ServiceCorrected Feb 3, 2026Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Risk of harm, no one hurt, a pattern (level E)Nutrition and DietaryCorrected Feb 3, 2026Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Risk of harm, no one hurt, a few residents (level D)Nursing and Physician ServicesFrom a complaintCorrected Feb 3, 2026Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningFrom a complaintCorrected Feb 3, 2026Provide and implement an infection prevention and control program.
Risk of harm, no one hurt, a few residents (level D)Infection ControlCorrected Feb 3, 2026Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Risk of harm, no one hurt, a few residents (level D)Infection ControlCorrected Feb 3, 2026Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Risk of harm, no one hurt, a few residents (level D)Resident RightsFrom a complaintCorrected Feb 3, 2026Ensure services provided by the nursing facility meet professional standards of quality.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Feb 3, 2026Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Feb 3, 2026Ensure that residents are free from significant medication errors.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceFrom a complaintCorrected Feb 3, 2026Develop and implement policies and procedures for flu and pneumonia vaccinations.
Risk of harm, no one hurt, a few residents (level D)Infection ControlCorrected Feb 3, 2026
November 25, 2025 · Complaint investigation · 2 citations+
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Residents were harmed, a few residents (level G)Quality of Life and CareFrom a complaintCorrected Dec 9, 2025Ensure that residents are free from significant medication errors.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceFrom a complaintCorrected Dec 9, 2025
August 26, 2025 · Complaint investigation · 4 citations+
Provide and implement an infection prevention and control program.
Risk of harm, no one hurt, a pattern (level E)Infection ControlFrom a complaintCorrected Sep 19, 2025Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Risk of harm, no one hurt, a pattern (level E)Nursing and Physician ServicesFrom a complaintCorrected Sep 19, 2025Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Risk of harm, no one hurt, a pattern (level E)Resident RightsFrom a complaintCorrected Sep 19, 2025Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Sep 19, 2025
June 9, 2025 · Standard inspection · 10 citations+
Have a plan that describes the process for conducting QAPI and QAA activities.
Risk of harm, no one hurt, a pattern (level E)AdministrationFrom a complaintCorrected Jul 9, 2025Provide and implement an infection prevention and control program.
Risk of harm, no one hurt, a pattern (level E)Infection ControlCorrected Jul 9, 2025Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Jul 9, 2025Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Risk of harm, no one hurt, a few residents (level D)Nursing and Physician ServicesCorrected Jul 9, 2025Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Jul 9, 2025Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Jul 9, 2025Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected Jul 9, 2025Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Risk of harm, no one hurt, a few residents (level D)Resident RightsCorrected Jul 9, 2025Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Jul 9, 2025Ensure each resident receives an accurate assessment.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Jul 9, 2025
Showing the 60 most recent. The full list is on Medicare.gov.
Fines and payment denials
3 fines totaling $478,835 and 1 Medicare payment denial in the last three years.
- June 3, 2026Fine: $286,660
- December 19, 2024Fine: $121,006
- October 10, 2024Payment denial, 16 days
- October 10, 2024Fine: $71,169
About the home, per Medicare
- Ownership
- For profit - Limited Liability company
- Legal business name
- Pine Acres Rehabilitation and Care Center LLC
- Medicare-certified beds
- 140
- Average residents per day
- 83
- Accepts
- Medicare and Medicaid
- First certified
- July 22, 1997
- Inside a hospital
- No
- Continuing care retirement community
- No
- Resident or family council
- Both
- Sprinklers in all required areas
- Yes
- CMS Certification Number
- 165350
Location
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1501 Office Park RoadWest Des Moines, IA 50265
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Questions about Pine Acres Rehabilitation and Care Center
Does Pine Acres Rehabilitation and Care Center have a nursing home?+
Yes. Pine Acres Rehabilitation and Care Center is a Medicare-certified nursing home on the same campus. Its Medicare record of inspections, staffing and fines is below. That record covers the nursing home only, not Pine Acres Rehabilitation and Care Center's other levels of care.
How did Pine Acres Rehabilitation and Care Center do on its last inspection?+
State inspectors visited on June 3, 2026 and cited 34 health deficiencies, 20 of them from complaint investigations. The Iowa average is 6.5.
How much nursing care does each resident get at Pine Acres Rehabilitation and Care Center?+
Nurses and aides spend 3 hours 51 minutes with each resident per day, including 36 minutes from registered nurses. 57% of nursing staff left over the past year.
Has Pine Acres Rehabilitation and Care Center been fined by Medicare?+
Yes. Medicare fined Pine Acres Rehabilitation and Care Center 3 times in the last three years, totaling $478,835.
How much does assisted living cost?+
The national median is around $6,200 per month, though it ranges from roughly $4,500 to $11,800 depending on location, apartment size, and level of care.
Does Medicare pay for assisted living?+
Medicare does not cover the room-and-board cost of assisted living. Medicaid may help in many states through waivers, and VA benefits can offset costs for eligible veterans.
What's the difference from a nursing home?+
Assisted living is for people who need help with daily tasks but are largely independent. Nursing homes (skilled nursing) provide 24-hour medical and rehabilitative care.