5467 WARRENSVILLE CENTER RD, Maple Heights, OH 44137
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Medicare-certifiedSkilled Nursing
Phoenix of Maple Heights
Maple Heights, OhioMedicare inspection record
About Phoenix of Maple Heights
Phoenix of Maple Heights brings together experienced clinical care and genuine compassion. Our skilled nursing and rehabilitation team in Maple Heights, Ohio helps patients recover their independence through personalized treatment plans, advanced therapies, and round-the-clock medical support designed for meaningful healing.
Community at a glance
Capacity
99 residents
Location
Maple Heights, OH
Status
Listed in a public registry
Care & services offered
Skilled Nursing
Contact & location
19900 CLARE AVE, Maple Heights, Ohio 44137
Medicare inspection record
From CMS Care Compare, the federal record every Medicare-certified nursing home is held to. Data as of September 1, 2026. Check it on Medicare.gov
- The most recent standard inspection is more than two years old, so these results may not reflect the home today.
At its most recent standard inspection, on June 13, 2024, state inspectors cited 20 health deficiencies (the Ohio average is 10.3).
Nurses and nurse aides spend 3 hours 16 minutes with each resident a day, below the Ohio average of 3 hours 41 minutes.
Medicare has not fined Phoenix of Maple Heights in the last three years.
Staffing
| Measure | This home |
|---|---|
| Nurse and aide time per resident, per day | 3 hours 16 minutesBelow the Ohio average |
| Registered nurse time per resident, per day | 30 minutesBelow the Ohio average |
| Nursing staff who left in the past year | 62%Above the Ohio average |
Inspections
24 health citations in the last three years. Each one is a federal standard inspectors found the home was not meeting.
June 13, 2024 · Standard inspection · 20 citations
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Risk of harm, no one hurt, widespread (level F)Nursing and Physician ServicesCorrected Aug 13, 2024Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Risk of harm, no one hurt, widespread (level F)Infection ControlCorrected Aug 13, 2024Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Risk of harm, no one hurt, widespread (level F)AdministrationCorrected Aug 13, 2024Implement a program that monitors antibiotic use.
Risk of harm, no one hurt, widespread (level F)Infection ControlCorrected Aug 13, 2024Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Risk of harm, no one hurt, widespread (level F)Resident RightsFrom a complaintCorrected Aug 13, 2024Provide and implement an infection prevention and control program.
Risk of harm, no one hurt, widespread (level F)Infection ControlCorrected Aug 13, 2024Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Risk of harm, no one hurt, a pattern (level E)Pharmacy ServiceCorrected Aug 13, 2024Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Risk of harm, no one hurt, a pattern (level E)Pharmacy ServiceCorrected Aug 13, 2024Ensure each resident’s drug regimen must be free from unnecessary drugs.
Risk of harm, no one hurt, a pattern (level E)Pharmacy ServiceCorrected Aug 13, 2024Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Aug 13, 2024Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Aug 13, 2024Make sure that a working call system is available in each resident's bathroom and bathing area.
Risk of harm, no one hurt, a few residents (level D)EnvironmentalCorrected Aug 13, 2024Provide safe and appropriate respiratory care for a resident when needed.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Aug 13, 2024Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Aug 13, 2024Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Aug 13, 2024Provide routine and 24-hour emergency dental care for each resident.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Aug 13, 2024Provide safe, appropriate dialysis care/services for a resident who requires such services.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Aug 13, 2024Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Risk of harm, no one hurt, a few residents (level D)Resident RightsFrom a complaintCorrected Aug 13, 2024Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Minimal harm or risk, widespread (level C)Nursing and Physician ServicesCorrected Aug 13, 2024Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Minimal harm or risk, widespread (level C)AdministrationCorrected Aug 13, 2024
April 30, 2024 · Complaint investigation · 1 citation
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected May 8, 2024
March 27, 2024 · Complaint investigation · 1 citation+
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Risk of harm, no one hurt, widespread (level F)EnvironmentalFrom a complaintCorrected Apr 12, 2024
November 30, 2023 · Complaint investigation · 2 citations+
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Risk of harm, no one hurt, widespread (level F)Nutrition and DietaryFrom a complaintCorrected Dec 15, 2023Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningFrom a complaintCorrected Dec 15, 2023
Fines and payment denials
No fines or Medicare payment denials in the last three years.
About the home, per Medicare
- Ownership
- For profit - Limited Liability company
- Legal business name
- Phoenix Maple Heights Operating Co LLC
- Medicare-certified beds
- 99
- Average residents per day
- 87
- Accepts
- Medicare and Medicaid
- First certified
- April 15, 1980
- Inside a hospital
- No
- Continuing care retirement community
- No
- Resident or family council
- Resident
- Sprinklers in all required areas
- Yes
- CMS Certification Number
- 365520
Location
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19900 CLARE AVEMaple Heights, OH 44137
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5467 WARRENSVILLE CENTER RD, Maple Heights, OH 44137
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Questions about Phoenix of Maple Heights
How did Phoenix of Maple Heights do on its last inspection?+
State inspectors visited on June 13, 2024 and cited 20 health deficiencies, 2 of them from complaint investigations. The Ohio average is 10.3.
How much nursing care does each resident get at Phoenix of Maple Heights?+
Nurses and aides spend 3 hours 16 minutes with each resident per day, including 30 minutes from registered nurses. 62% of nursing staff left over the past year.
Has Phoenix of Maple Heights been fined by Medicare?+
Medicare's records show no fines against Phoenix of Maple Heights in the last three years.
Does Medicare cover skilled nursing?+
Medicare covers up to 100 days of skilled nursing per benefit period after a qualifying 3-day hospital stay — fully for the first 20 days, then with a daily copay. Long-term custodial stays are generally not covered.
How much does a nursing home cost?+
A semi-private room averages about $7,900 per month nationally; private rooms cost more. Medicaid is the largest payer for long-term nursing home care.
What is the CMS star rating?+
Medicare rates nursing homes 1 to 5 stars on its Care Compare site. We don't repeat those stars here. Each nursing home page shows Medicare's underlying record instead: inspections, staffing and fines, with a link to check it on Medicare.gov.