The Harmony Collection at Roanoke Assisted Living
State licensed4402 Pheasant Ridge Road, Roanoke, VA 24014
Assisted Living
Call for pricing
Prices not published
🏥
Medicare-certifiedSkilled Nursing
Pheasant Ridge Nursing and Rehabilitation
Roanoke, VirginiaMedicare inspection record
About Pheasant Ridge Nursing and Rehabilitation
Pheasant Ridge Nursing and Rehabilitation brings together skilled nursing care and rehabilitation services for patients in Roanoke, Virginia who are recovering from surgery, injury, or illness. Our team focuses on helping each person regain independence through personalized treatment plans and compassionate daily support.
Community at a glance
Capacity
101 residents
Location
Roanoke, VA
Status
Listed in a public registry
Care & services offered
Skilled Nursing
Contact & location
4355 PHEASANT RIDGE ROAD, Roanoke, Virginia 24014
Medicare inspection record
From CMS Care Compare, the federal record every Medicare-certified nursing home is held to. Data as of September 1, 2026. Check it on Medicare.gov
- Medicare flags Pheasant Ridge Nursing and Rehabilitation for a citation related to abuse of residents in its recent inspections.
- The most recent standard inspection is more than two years old, so these results may not reflect the home today.
At its most recent standard inspection, on January 19, 2024, state inspectors cited 29 health deficiencies (the Virginia average is 14.4).
Nurses and nurse aides spend 3 hours 16 minutes with each resident a day, below the Virginia average of 3 hours 46 minutes.
Medicare fined Pheasant Ridge Nursing and Rehabilitation once in the last three years, $235,820 in total.
Staffing
| Measure | This home |
|---|---|
| Nurse and aide time per resident, per day | 3 hours 16 minutesBelow the Virginia average |
| Registered nurse time per resident, per day | 38 minutesBelow the Virginia average |
| Nursing staff who left in the past year | 54%Above the Virginia average |
3 administrators have left the home in the past year.
Inspections
39 health citations in the last three years. Each one is a federal standard inspectors found the home was not meeting.
July 28, 2026 · Complaint investigation · 12 citations
Ensure that residents are free from significant medication errors.
Immediate danger to residents, a few residents (level J)Pharmacy ServiceFrom a complaintPlan to fix it acceptedProvide timely, quality laboratory services/tests to meet the needs of residents.
Immediate danger to residents, a few residents (level J)AdministrationFrom a complaintPlan to fix it acceptedImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Immediate danger to residents, a few residents (level J)Resident RightsFrom a complaintPlan to fix it acceptedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Residents were harmed, a few residents (level G)Freedom from Abuse, Neglect, and ExploitationFrom a complaintPlan to fix it acceptedEnsure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Residents were harmed, a few residents (level G)Nursing and Physician ServicesFrom a complaintPlan to fix it acceptedProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Risk of harm, no one hurt, a pattern (level E)Nutrition and DietaryFrom a complaintPlan to fix it acceptedProvide care and assistance to perform activities of daily living for any resident who is unable.
Risk of harm, no one hurt, a pattern (level E)Quality of Life and CareFrom a complaintPlan to fix it acceptedProtect each resident from the wrongful use of the resident's belongings or money.
Risk of harm, no one hurt, a pattern (level E)Freedom from Abuse, Neglect, and ExploitationFrom a complaintPlan to fix it acceptedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
Risk of harm, no one hurt, a pattern (level E)Quality of Life and CareFrom a complaintPlan to fix it acceptedProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Risk of harm, no one hurt, a pattern (level E)Pharmacy ServiceFrom a complaintPlan to fix it acceptedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningFrom a complaintPlan to fix it acceptedEnsure services provided by the nursing facility meet professional standards of quality.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningFrom a complaintPlan to fix it accepted
May 7, 2026 · Complaint investigation · 7 citations
Ensure services provided by the nursing facility meet professional standards of quality.
Residents were harmed, a few residents (level G)Resident Assessment and Care PlanningFrom a complaintPlan to fix it acceptedProvide safe, appropriate pain management for a resident who requires such services.
Residents were harmed, a few residents (level G)Quality of Life and CareFrom a complaintPlan to fix it acceptedProvide enough food/fluids to maintain a resident's health.
Residents were harmed, a few residents (level G)Quality of Life and CareFrom a complaintPlan to fix it acceptedProvide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
Residents were harmed, a few residents (level G)AdministrationFrom a complaintPlan to fix it acceptedProvide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Risk of harm, no one hurt, a few residents (level D)AdministrationFrom a complaintPlan to fix it acceptedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintPlan to fix it acceptedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningFrom a complaintPlan to fix it accepted
November 21, 2024 · Complaint investigation · 10 citations+
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Immediate danger to residents, a few residents (level J)Quality of Life and CareFrom a complaintCorrected Feb 18, 2025Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Risk of harm, no one hurt, a pattern (level E)Nursing and Physician ServicesFrom a complaintCorrected Feb 18, 2025Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningFrom a complaintCorrected Feb 18, 2025Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningFrom a complaintCorrected Feb 18, 2025Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningFrom a complaintCorrected Feb 18, 2025Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceFrom a complaintCorrected Jan 15, 2025Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningFrom a complaintCorrected Feb 18, 2025Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Risk of harm, no one hurt, a few residents (level D)Resident RightsFrom a complaintCorrected Jan 15, 2025Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Risk of harm, no one hurt, a few residents (level D)Resident RightsFrom a complaintCorrected Feb 18, 2025Provide safe and appropriate respiratory care for a resident when needed.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Feb 18, 2025
January 19, 2024 · Standard inspection · 10 citations+
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Risk of harm, no one hurt, widespread (level F)Nutrition and DietaryCorrected Feb 21, 2024Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Risk of harm, no one hurt, a pattern (level E)Resident RightsCorrected Feb 21, 2024Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Feb 21, 2024Reasonably accommodate the needs and preferences of each resident.
Risk of harm, no one hurt, a few residents (level D)Resident RightsCorrected Feb 21, 2024Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected Feb 21, 2024Ensure each resident receives an accurate assessment.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningFrom a complaintCorrected Feb 21, 2024Provide care and assistance to perform activities of daily living for any resident who is unable.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Feb 21, 2024Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Feb 21, 2024Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningFrom a complaintCorrected Feb 21, 2024Post nurse staffing information every day.
Minimal harm or risk, widespread (level C)Nursing and Physician ServicesCorrected Feb 21, 2024
Fines and payment denials
1 fine totaling $235,820 in the last three years.
- May 7, 2026Fine: $235,820
About the home, per Medicare
- Ownership
- For profit - Corporation
- Legal business name
- 4355 Pheasant Ridge Road Opco LLC
- Medicare-certified beds
- 101
- Average residents per day
- 88
- Accepts
- Medicare and Medicaid
- First certified
- January 1, 1998
- Part of a chain
- Avardis Health, 38 homes
- Inside a hospital
- No
- Continuing care retirement community
- No
- Resident or family council
- Resident
- Sprinklers in all required areas
- Yes
- CMS Certification Number
- 495325
Location
Loading map…
4355 PHEASANT RIDGE ROADRoanoke, VA 24014
12 other communities within 10 miles
Senior living near Roanoke
TerraBella Pheasant Ridge
State licensed4435 Pheasant Ridge, Roanoke, VA 24014
Assisted LivingMemory Care
Call for pricing
Prices not published
The Harmony Collection at Roanoke Memory Care
State licensed4414 Pheasant Ridge Road, Roanoke, VA 24014
Assisted LivingMemory Care
Call for pricing
Prices not published
Questions about Pheasant Ridge Nursing and Rehabilitation
How did Pheasant Ridge Nursing and Rehabilitation do on its last inspection?+
State inspectors visited on January 19, 2024 and cited 29 health deficiencies, 21 of them from complaint investigations. The Virginia average is 14.4.
How much nursing care does each resident get at Pheasant Ridge Nursing and Rehabilitation?+
Nurses and aides spend 3 hours 16 minutes with each resident per day, including 38 minutes from registered nurses. 54% of nursing staff left over the past year.
Has Pheasant Ridge Nursing and Rehabilitation been fined by Medicare?+
Yes. Medicare fined Pheasant Ridge Nursing and Rehabilitation once in the last three years, totaling $235,820.
Does Medicare cover skilled nursing?+
Medicare covers up to 100 days of skilled nursing per benefit period after a qualifying 3-day hospital stay — fully for the first 20 days, then with a daily copay. Long-term custodial stays are generally not covered.
How much does a nursing home cost?+
A semi-private room averages about $7,900 per month nationally; private rooms cost more. Medicaid is the largest payer for long-term nursing home care.
What is the CMS star rating?+
Medicare rates nursing homes 1 to 5 stars on its Care Compare site. We don't repeat those stars here. Each nursing home page shows Medicare's underlying record instead: inspections, staffing and fines, with a link to check it on Medicare.gov.