The Terrace at Brightmore of South Charlotte
State licensed10225 Old Ardrey Kell Road, Charlotte, NC 28277
Assisted Living
Call for pricing
Prices not published
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Medicare-certifiedSkilled Nursing
Pavilion Health Center at Brightmore
Charlotte, North CarolinaMedicare inspection record
About Pavilion Health Center at Brightmore
Pavilion Health Center at Brightmore brings personalized skilled nursing and rehabilitation to Charlotte, North Carolina with a focus on recovery and dignity. Our experienced team creates individualized care plans that help patients regain independence and return home whenever possible.
Community at a glance
Capacity
108 residents
Location
Charlotte, NC
Status
Listed in a public registry
Care & services offered
Skilled Nursing
Contact & location
10011 Providence Road West, Charlotte, North Carolina 28277
Medicare inspection record
From CMS Care Compare, the federal record every Medicare-certified nursing home is held to. Data as of September 1, 2026. Check it on Medicare.gov
At its most recent standard inspection, on July 3, 2025, state inspectors cited 7 health deficiencies (the North Carolina average is 4.7).
Nurses and nurse aides spend 3 hours 19 minutes with each resident a day, below the North Carolina average of 3 hours 51 minutes.
Medicare fined Pavilion Health Center at Brightmore 2 times in the last three years, $103,435 in total.
Staffing
| Measure | This home |
|---|---|
| Nurse and aide time per resident, per day | 3 hours 19 minutesBelow the North Carolina average |
| Registered nurse time per resident, per day | 25 minutesBelow the North Carolina average |
| Nursing staff who left in the past year | 40%Below the North Carolina average |
Inspections
26 health citations in the last three years. Each one is a federal standard inspectors found the home was not meeting.
December 9, 2025 · Complaint investigation · 1 citation
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Immediate danger to residents, a few residents (level J)Quality of Life and CareFrom a complaintAlready fixed before the inspection
July 3, 2025 · Standard inspection · 6 citations
Provide safe and appropriate respiratory care for a resident when needed.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Jul 11, 2025Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Jul 11, 2025Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Jul 11, 2025Ensure each resident receives an accurate assessment.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Jul 11, 2025Ensure medication error rates are not 5 percent or greater.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected Jul 11, 2025Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationCorrected Jul 11, 2025
March 26, 2024 · Standard inspection · 19 citations+
Ensure that residents are free from significant medication errors.
Immediate danger to residents, a few residents (level J)Pharmacy ServiceFrom a complaintCorrected Apr 18, 2024Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Immediate danger to residents, a few residents (level J)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Apr 18, 2024Provide and implement an infection prevention and control program.
Risk of harm, no one hurt, a pattern (level E)Infection ControlCorrected Apr 18, 2024Provide activities to meet all resident's needs.
Risk of harm, no one hurt, a pattern (level E)Quality of Life and CareCorrected Apr 18, 2024Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Risk of harm, no one hurt, a pattern (level E)AdministrationCorrected Apr 18, 2024Ensure each resident receives an accurate assessment.
Risk of harm, no one hurt, a pattern (level E)Resident Assessment and Care PlanningCorrected Apr 18, 2024Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Apr 18, 2024Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Risk of harm, no one hurt, a few residents (level D)Resident RightsFrom a complaintCorrected Apr 18, 2024Make sure that a working call system is available in each resident's bathroom and bathing area.
Risk of harm, no one hurt, a few residents (level D)EnvironmentalCorrected Apr 18, 2024Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Apr 18, 2024Protect each resident from the wrongful use of the resident's belongings or money.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintAlready fixed by Jan 6, 2024Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Risk of harm, no one hurt, a few residents (level D)Resident RightsFrom a complaintCorrected Apr 18, 2024Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Apr 18, 2024Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Apr 18, 2024Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationCorrected Apr 18, 2024Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Apr 18, 2024Provide enough food/fluids to maintain a resident's health.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Apr 18, 2024Ensure services provided by the nursing facility meet professional standards of quality.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningFrom a complaintCorrected Apr 18, 2024Post nurse staffing information every day.
Minimal harm or risk, widespread (level C)Nursing and Physician ServicesPlan to fix it accepted
Fines and payment denials
2 fines totaling $103,435 in the last three years.
- December 9, 2025Fine: $16,985
- March 26, 2024Fine: $86,450
About the home, per Medicare
- Ownership
- For profit - Limited Liability company
- Legal business name
- Liberty Healthcare Group LLC
- Medicare-certified beds
- 108
- Average residents per day
- 103
- Accepts
- Medicare and Medicaid
- First certified
- March 20, 2014
- Part of a chain
- Liberty Senior Living, 37 homes
- Inside a hospital
- No
- Continuing care retirement community
- No
- Resident or family council
- Resident
- Sprinklers in all required areas
- Yes
- CMS Certification Number
- 345563
Location
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10011 Providence Road WestCharlotte, NC 28277
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Questions about Pavilion Health Center at Brightmore
How did Pavilion Health Center at Brightmore do on its last inspection?+
State inspectors visited on July 3, 2025 and cited 7 health deficiencies, 1 of them from complaint investigations. The North Carolina average is 4.7.
How much nursing care does each resident get at Pavilion Health Center at Brightmore?+
Nurses and aides spend 3 hours 19 minutes with each resident per day, including 25 minutes from registered nurses. 40% of nursing staff left over the past year.
Has Pavilion Health Center at Brightmore been fined by Medicare?+
Yes. Medicare fined Pavilion Health Center at Brightmore 2 times in the last three years, totaling $103,435.
Does Medicare cover skilled nursing?+
Medicare covers up to 100 days of skilled nursing per benefit period after a qualifying 3-day hospital stay — fully for the first 20 days, then with a daily copay. Long-term custodial stays are generally not covered.
How much does a nursing home cost?+
A semi-private room averages about $7,900 per month nationally; private rooms cost more. Medicaid is the largest payer for long-term nursing home care.
What is the CMS star rating?+
Medicare rates nursing homes 1 to 5 stars on its Care Compare site. We don't repeat those stars here. Each nursing home page shows Medicare's underlying record instead: inspections, staffing and fines, with a link to check it on Medicare.gov.