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Medicare-certifiedSkilled Nursing

Palm Terrace Healthcare & Rehabilitation Center

Laguna Hills, CaliforniaMedicare inspection record
(949) 587-9000

About Palm Terrace Healthcare & Rehabilitation Center

Palm Terrace Healthcare & Rehabilitation Center brings specialized skilled nursing and rehabilitation care to Laguna Hills, California. Our experienced team provides personalized recovery support and ongoing medical care in a comfortable, supportive environment designed to help residents regain independence and maintain their health.

Community at a glance

Capacity

99 residents

Location

Laguna Hills, CA

Status

Listed in a public registry

Care & services offered

Skilled Nursing

Contact & location

24962 CALLE ARAGON, Laguna Hills, California 92637

(949) 587-9000

Medicare inspection record

From CMS Care Compare, the federal record every Medicare-certified nursing home is held to. Data as of September 1, 2026. Check it on Medicare.gov

At its most recent standard inspection, on February 9, 2026, state inspectors cited 23 health deficiencies (the California average is 15.5).

Nurses and nurse aides spend 4 hours 20 minutes with each resident a day, about the same as the California average.

Medicare fined Palm Terrace Healthcare & Rehabilitation Center 2 times in the last three years, $50,950 in total.

Staffing

MeasureThis home
Nurse and aide time per resident, per day4 hours 20 minutes
Registered nurse time per resident, per day26 minutesBelow the California average
Nursing staff who left in the past year53%Above the California average

Inspections

38 health citations in the last three years. Each one is a federal standard inspectors found the home was not meeting.

February 26, 2026 · Complaint investigation · 1 citation

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Minimal harm or risk, a pattern (level B)Resident Assessment and Care PlanningFrom a complaintCorrected Mar 10, 2026

February 9, 2026 · Standard inspection · 22 citations

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Residents were harmed, a few residents (level G)Quality of Life and CareCorrected Mar 10, 2026
  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Residents were harmed, a few residents (level G)Nursing and Physician ServicesFrom a complaintCorrected Mar 10, 2026
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Risk of harm, no one hurt, a pattern (level E)Nutrition and DietaryCorrected Mar 10, 2026
  • Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

    Risk of harm, no one hurt, a pattern (level E)Freedom from Abuse, Neglect, and ExploitationCorrected Mar 10, 2026
  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Risk of harm, no one hurt, a few residents (level D)Nutrition and DietaryCorrected Mar 10, 2026
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Mar 10, 2026
  • Ensure medication error rates are not 5 percent or greater.

    Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected Mar 10, 2026
  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected Mar 10, 2026
  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceFrom a complaintCorrected Mar 10, 2026
  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected Mar 10, 2026
  • Provide and implement an infection prevention and control program.

    Risk of harm, no one hurt, a few residents (level D)Infection ControlCorrected Mar 10, 2026
  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Risk of harm, no one hurt, a few residents (level D)Resident RightsCorrected Mar 10, 2026
  • Provide for the safe, appropriate administration of IV fluids for a resident when needed.

    Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Mar 10, 2026
  • PASARR screening for Mental disorders or Intellectual Disabilities

    Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Mar 10, 2026
  • Keep all essential equipment working safely.

    Risk of harm, no one hurt, a few residents (level D)EnvironmentalCorrected Mar 10, 2026
  • Ensure that residents are fully informed and understand their health status, care and treatments.

    Risk of harm, no one hurt, a few residents (level D)Resident RightsCorrected Mar 10, 2026
  • Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

    Risk of harm, no one hurt, a few residents (level D)AdministrationCorrected Mar 10, 2026
  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningFrom a complaintCorrected Mar 10, 2026
  • Provide safe, appropriate pain management for a resident who requires such services.

    Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Mar 10, 2026
  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Risk of harm, no one hurt, a few residents (level D)Nutrition and DietaryCorrected Mar 10, 2026
  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Mar 10, 2026
  • Dispose of garbage and refuse properly.

    Minimal harm or risk, a pattern (level B)Nutrition and DietaryCorrected Mar 10, 2026
August 13, 2025 · Complaint investigation · 1 citation+
  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceFrom a complaintCorrected Aug 27, 2025
February 3, 2025 · Standard inspection · 9 citations+
  • Ensure that residents are free from significant medication errors.

    Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected Feb 21, 2025
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Risk of harm, no one hurt, a few residents (level D)Nutrition and DietaryCorrected Feb 21, 2025
  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Risk of harm, no one hurt, a few residents (level D)Nutrition and DietaryCorrected Feb 21, 2025
  • Provide safe and appropriate respiratory care for a resident when needed.

    Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Feb 21, 2025
  • Provide for the safe, appropriate administration of IV fluids for a resident when needed.

    Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Feb 21, 2025
  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Minimal harm or risk, a pattern (level B)Pharmacy ServiceCorrected Feb 21, 2025
  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Minimal harm or risk, a pattern (level B)Resident Assessment and Care PlanningCorrected Feb 21, 2025
  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Minimal harm or risk, a pattern (level B)Pharmacy ServiceCorrected Feb 21, 2025
  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Minimal harm or risk, a pattern (level B)Resident Assessment and Care PlanningCorrected Feb 21, 2025
October 10, 2024 · Complaint investigation · 1 citation+
  • Ensure that residents are free from significant medication errors.

    Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceFrom a complaintCorrected Nov 9, 2024
September 3, 2024 · Complaint investigation · 2 citations+
  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceFrom a complaintCorrected Sep 18, 2024
  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Risk of harm, no one hurt, a few residents (level D)Nutrition and DietaryFrom a complaintCorrected Sep 18, 2024
November 30, 2023 · Complaint investigation · 2 citations+
  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Risk of harm, no one hurt, a few residents (level D)Resident RightsFrom a complaintCorrected Dec 30, 2023
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Dec 30, 2023

Fines and payment denials

2 fines totaling $50,950 in the last three years.

  • February 9, 2026Fine: $25,475
  • February 9, 2026Fine: $25,475

About the home, per Medicare

Ownership
For profit - Limited Liability company
Legal business name
Gate Three Healthcare, LLC
Medicare-certified beds
99
Average residents per day
92
Accepts
Medicare and Medicaid
First certified
April 9, 1987
Part of a chain
The Ensign Group, 344 homes
Inside a hospital
No
Continuing care retirement community
No
Resident or family council
Resident
Sprinklers in all required areas
Yes
CMS Certification Number
555257

Location

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24962 CALLE ARAGONLaguna Hills, CA 92637

12 other communities within 10 miles

Senior living near Laguna Hills

Questions about Palm Terrace Healthcare & Rehabilitation Center

How did Palm Terrace Healthcare & Rehabilitation Center do on its last inspection?+

State inspectors visited on February 9, 2026 and cited 23 health deficiencies, 5 of them from complaint investigations. The California average is 15.5.

How much nursing care does each resident get at Palm Terrace Healthcare & Rehabilitation Center?+

Nurses and aides spend 4 hours 20 minutes with each resident per day, including 26 minutes from registered nurses. 53% of nursing staff left over the past year.

Has Palm Terrace Healthcare & Rehabilitation Center been fined by Medicare?+

Yes. Medicare fined Palm Terrace Healthcare & Rehabilitation Center 2 times in the last three years, totaling $50,950.

Does Medicare cover skilled nursing?+

Medicare covers up to 100 days of skilled nursing per benefit period after a qualifying 3-day hospital stay — fully for the first 20 days, then with a daily copay. Long-term custodial stays are generally not covered.

How much does a nursing home cost?+

A semi-private room averages about $7,900 per month nationally; private rooms cost more. Medicaid is the largest payer for long-term nursing home care.

What is the CMS star rating?+

Medicare rates nursing homes 1 to 5 stars on its Care Compare site. We don't repeat those stars here. Each nursing home page shows Medicare's underlying record instead: inspections, staffing and fines, with a link to check it on Medicare.gov.

Senior living in Laguna Hills Skilled Nursing in California Skilled Nursing guide Information last updated October 2026