Manorhouse Assisted Living & Memory Care
State licensed13500 North Gayton Road, Richmond, VA 23233
Assisted LivingMemory Care
Call for pricing
Prices not published
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State licensedAssisted LivingMemory CareSkilled Nursing
Our Lady of Hope
Richmond, VirginiaNursing home on site: Medicare record
About Our Lady of Hope
Our Lady of Hope is an assisted living community with memory care in Richmond, VA. It is licensed by the Virginia Department of Social Services as an assisted living facility. State records show it cares for residents with dementia. Call the community to ask about availability, pricing and tours.
Community at a glance
Capacity
75 residents
State license
#18484, Licensed
Location
Richmond, VA
Status
Listed in a public registry
Care & services offered
Assisted LivingMemory CareSkilled Nursing
Contact & location
13700 N. Gayton Road, Richmond, Virginia 23233
Medicare record for the nursing home on this campus
Our Lady of Hope includes Our Lady Of Hope Health Center, a Medicare-certified nursing home at the same address. Everything below is Medicare's record for that nursing home. It does not rate Our Lady of Hope's other levels of care, which the state licenses and inspects separately.
From CMS Care Compare, the federal record every Medicare-certified nursing home is held to. Data as of September 1, 2026. Check it on Medicare.gov
At its most recent standard inspection, on April 17, 2026, state inspectors cited 10 health deficiencies (the Virginia average is 14.4).
Nurses and nurse aides spend 4 hours 11 minutes with each resident a day, above the Virginia average of 3 hours 46 minutes.
Medicare has not fined Our Lady Of Hope Health Center in the last three years.
Staffing
| Measure | This home |
|---|---|
| Nurse and aide time per resident, per day | 4 hours 11 minutesAbove the Virginia average |
| Registered nurse time per resident, per day | 24 minutesBelow the Virginia average |
| Nursing staff who left in the past year | 67%Above the Virginia average |
1 administrator has left the home in the past year.
Inspections
13 health citations in the last three years. Each one is a federal standard inspectors found the home was not meeting.
June 10, 2026 · Complaint investigation · 1 citation
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceFrom a complaintPlan to fix it accepted
April 17, 2026 · Standard inspection · 9 citations
Dispose of garbage and refuse properly.
Risk of harm, no one hurt, widespread (level F)Nutrition and DietaryCorrected May 6, 2026Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Risk of harm, no one hurt, a pattern (level E)Nutrition and DietaryCorrected Jul 3, 2026Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected May 6, 2026Ensure services provided by the nursing facility meet professional standards of quality.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningFrom a complaintCorrected May 6, 2026Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Risk of harm, no one hurt, a few residents (level D)Resident RightsCorrected May 6, 2026Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected Jul 3, 2026Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningFrom a complaintCorrected Jul 3, 2026Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Risk of harm, no one hurt, a few residents (level D)Infection ControlCorrected May 6, 2026Post nurse staffing information every day.
Minimal harm or risk, widespread (level C)Nursing and Physician ServicesCorrected May 6, 2026
December 6, 2024 · Complaint investigation · 3 citations+
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningFrom a complaintCorrected Jan 7, 2025Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Jan 7, 2025Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Jan 7, 2025
Fines and payment denials
No fines or Medicare payment denials in the last three years.
About the home, per Medicare
- Ownership
- Non profit - Church related
- Legal business name
- Our Lady of Hope Health Center, Inc
- Medicare-certified beds
- 75
- Average residents per day
- 72
- Accepts
- Medicare and Medicaid
- First certified
- August 1, 1996
- Inside a hospital
- No
- Continuing care retirement community
- No
- Resident or family council
- Resident
- Sprinklers in all required areas
- Yes
- CMS Certification Number
- 495311
Location
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13700 N. Gayton RoadRichmond, VA 23233
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Questions about Our Lady of Hope
Does Our Lady of Hope have a nursing home?+
Yes. Our Lady Of Hope Health Center is a Medicare-certified nursing home on the same campus. Its Medicare record of inspections, staffing and fines is below. That record covers the nursing home only, not Our Lady of Hope's other levels of care.
How did Our Lady Of Hope Health Center do on its last inspection?+
State inspectors visited on April 17, 2026 and cited 10 health deficiencies, 3 of them from complaint investigations. The Virginia average is 14.4.
How much nursing care does each resident get at Our Lady Of Hope Health Center?+
Nurses and aides spend 4 hours 11 minutes with each resident per day, including 24 minutes from registered nurses. 67% of nursing staff left over the past year.
Has Our Lady Of Hope Health Center been fined by Medicare?+
Medicare's records show no fines against Our Lady Of Hope Health Center in the last three years.
How much does assisted living cost?+
The national median is around $6,200 per month, though it ranges from roughly $4,500 to $11,800 depending on location, apartment size, and level of care.
Does Medicare pay for assisted living?+
Medicare does not cover the room-and-board cost of assisted living. Medicaid may help in many states through waivers, and VA benefits can offset costs for eligible veterans.
What's the difference from a nursing home?+
Assisted living is for people who need help with daily tasks but are largely independent. Nursing homes (skilled nursing) provide 24-hour medical and rehabilitative care.