The Clark Manor House
State licensed318 Fort Hill Avenue, Canandaigua, NY 14424
Assisted Living
Assisted livingAdult care facility24-hour personal care
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Prices not published
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Medicare-certifiedSkilled Nursing
Ontario Center for Rehabilitation and Healthcare
Canandaigua, New YorkMedicare inspection record
About Ontario Center for Rehabilitation and Healthcare
Ontario Center for Rehabilitation and Healthcare in Canandaigua, New York provides skilled nursing and rehabilitation care focused on helping patients regain independence. Our team works closely with each resident to create personalized recovery plans, whether following surgery, illness, or injury.
Community at a glance
Capacity
98 residents
Location
Canandaigua, NY
Status
Listed in a public registry
Care & services offered
Skilled Nursing
Contact & location
3062 County Complex Drive, Canandaigua, New York 14424
Medicare inspection record
From CMS Care Compare, the federal record every Medicare-certified nursing home is held to. Data as of September 1, 2026. Check it on Medicare.gov
- Medicare flags Ontario Center for Rehabilitation and Healthcare for a citation related to abuse of residents in its recent inspections.
At its most recent standard inspection, on January 31, 2025, state inspectors cited 20 health deficiencies (the New York average is 8.0).
Nurses and nurse aides spend 3 hours 1 minute with each resident a day, below the New York average of 3 hours 38 minutes.
Medicare fined Ontario Center for Rehabilitation and Healthcare once in the last three years, $117,878 in total.
Staffing
| Measure | This home |
|---|---|
| Nurse and aide time per resident, per day | 3 hours 1 minuteBelow the New York average |
| Registered nurse time per resident, per day | 26 minutesBelow the New York average |
| Nursing staff who left in the past year | 81%Above the New York average |
4 administrators have left the home in the past year.
Inspections
24 health citations in the last three years. Each one is a federal standard inspectors found the home was not meeting.
March 17, 2026 · Complaint investigation · 5 citations
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Risk of harm, no one hurt, a pattern (level E)Resident RightsFrom a complaintCorrected May 12, 2026Ensure each resident receives an accurate assessment.
Risk of harm, no one hurt, a pattern (level E)Resident Assessment and Care PlanningFrom a complaintCorrected May 12, 2026Provide and implement an infection prevention and control program.
Risk of harm, no one hurt, a pattern (level E)Infection ControlFrom a complaintCorrected Jun 5, 2026Make sure that a working call system is available in each resident's bathroom and bathing area.
Risk of harm, no one hurt, a pattern (level E)EnvironmentalFrom a complaintCorrected May 12, 2026Ensure services provided by the nursing facility meet professional standards of quality.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningFrom a complaintCorrected May 12, 2026
January 31, 2025 · Standard inspection · 15 citations
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Immediate danger to residents, a pattern (level K)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Mar 5, 2025Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Residents were harmed, a pattern (level H)Nursing and Physician ServicesCorrected Mar 5, 2025Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Residents were harmed, a few residents (level G)Resident RightsFrom a complaintCorrected Mar 5, 2025Make sure that a working call system is available in each resident's bathroom and bathing area.
Risk of harm, no one hurt, widespread (level F)EnvironmentalCorrected Mar 4, 2025Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Risk of harm, no one hurt, widespread (level F)AdministrationCorrected Mar 5, 2025Provide and implement an infection prevention and control program.
Risk of harm, no one hurt, a pattern (level E)Infection ControlCorrected Mar 5, 2025Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Risk of harm, no one hurt, a pattern (level E)Resident RightsFrom a complaintCorrected Mar 5, 2025Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Risk of harm, no one hurt, a pattern (level E)Quality of Life and CareFrom a complaintCorrected Mar 5, 2025Provide care and assistance to perform activities of daily living for any resident who is unable.
Risk of harm, no one hurt, a pattern (level E)Quality of Life and CareFrom a complaintCorrected Mar 5, 2025Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected Mar 5, 2025Develop and implement policies and procedures for flu and pneumonia vaccinations.
Risk of harm, no one hurt, a few residents (level D)Infection ControlCorrected Mar 5, 2025Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Mar 5, 2025Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Mar 5, 2025Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Minimal harm or risk, a pattern (level B)Resident RightsFrom a complaintCorrected Mar 5, 2025Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Minimal harm or risk, a pattern (level B)Resident RightsCorrected Mar 5, 2025
November 2, 2024 · Complaint investigation · 1 citation+
Ensure services provided by the nursing facility meet professional standards of quality.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningFrom a complaintCorrected Dec 16, 2024
July 2, 2024 · Complaint investigation · 1 citation+
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Risk of harm, no one hurt, a few residents (level D)Resident RightsFrom a complaintCorrected Aug 2, 2024
April 5, 2024 · Complaint investigation · 2 citations+
Provide care and assistance to perform activities of daily living for any resident who is unable.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Apr 25, 2024Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Apr 25, 2024
Fines and payment denials
1 fine totaling $117,878 in the last three years.
- January 31, 2025Fine: $117,878
About the home, per Medicare
- Ownership
- For profit - Limited Liability company
- Legal business name
- Ontario Operations Assoc LLC
- Medicare-certified beds
- 98
- Average residents per day
- 95
- Accepts
- Medicare and Medicaid
- First certified
- January 1, 1977
- Part of a chain
- Centers Health Care, 36 homes
- Inside a hospital
- No
- Continuing care retirement community
- No
- Resident or family council
- Resident
- Sprinklers in all required areas
- Yes
- CMS Certification Number
- 335564
Location
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3062 County Complex DriveCanandaigua, NY 14424
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Questions about Ontario Center for Rehabilitation and Healthcare
How did Ontario Center for Rehabilitation and Healthcare do on its last inspection?+
State inspectors visited on January 31, 2025 and cited 20 health deficiencies, 11 of them from complaint investigations. The New York average is 8.0.
How much nursing care does each resident get at Ontario Center for Rehabilitation and Healthcare?+
Nurses and aides spend 3 hours 1 minute with each resident per day, including 26 minutes from registered nurses. 81% of nursing staff left over the past year.
Has Ontario Center for Rehabilitation and Healthcare been fined by Medicare?+
Yes. Medicare fined Ontario Center for Rehabilitation and Healthcare once in the last three years, totaling $117,878.
Does Medicare cover skilled nursing?+
Medicare covers up to 100 days of skilled nursing per benefit period after a qualifying 3-day hospital stay — fully for the first 20 days, then with a daily copay. Long-term custodial stays are generally not covered.
How much does a nursing home cost?+
A semi-private room averages about $7,900 per month nationally; private rooms cost more. Medicaid is the largest payer for long-term nursing home care.
What is the CMS star rating?+
Medicare rates nursing homes 1 to 5 stars on its Care Compare site. We don't repeat those stars here. Each nursing home page shows Medicare's underlying record instead: inspections, staffing and fines, with a link to check it on Medicare.gov.