4635 LORD RD, San Antonio, TX 78220
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Normandy Terrace Nursing & Rehabilitation Center in San Antonio, Texas provides compassionate skilled nursing and rehabilitation care when families need support most. Our experienced team focuses on recovery, comfort, and helping seniors regain independence through personalized treatment plans.
Capacity
320 residents
Location
San Antonio, TX
Status
Listed in a public registry
841 Rice Rd, San Antonio, Texas 78220
From CMS Care Compare, the federal record every Medicare-certified nursing home is held to. Data as of September 1, 2026. Check it on Medicare.gov
At its most recent standard inspection, on July 25, 2025, state inspectors cited 32 health deficiencies (the Texas average is 9.4).
Nurses and nurse aides spend 3 hours with each resident a day, below the Texas average of 3 hours 23 minutes.
Medicare fined Normandy Terrace Nursing & Rehabilitation Center 6 times in the last three years, $349,006 in total.
| Measure | This home |
|---|---|
| Nurse and aide time per resident, per day | 3 hoursBelow the Texas average |
| Registered nurse time per resident, per day | 31 minutesAbove the Texas average |
| Nursing staff who left in the past year | 96%Above the Texas average |
2 administrators have left the home in the past year.
51 health citations in the last three years. Each one is a federal standard inspectors found the home was not meeting.
July 17, 2026 · Complaint investigation · 6 citations
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Respond appropriately to all alleged violations.
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
July 2, 2026 · Complaint investigation · 1 citation
Provide care and assistance to perform activities of daily living for any resident who is unable.
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Provide care and assistance to perform activities of daily living for any resident who is unable.
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ensure that residents are fully informed and understand their health status, care and treatments.
Provide safe and appropriate respiratory care for a resident when needed.
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Reasonably accommodate the needs and preferences of each resident.
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Protect each resident from the wrongful use of the resident's belongings or money.
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Provide and implement an infection prevention and control program.
Keep residents' personal and medical records private and confidential.
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Post nurse staffing information every day.
Ensure that residents are fully informed and understand their health status, care and treatments.
Provide and implement an infection prevention and control program.
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Keep residents' personal and medical records private and confidential.
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Dispose of garbage and refuse properly.
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Provide care and assistance to perform activities of daily living for any resident who is unable.
Ensure residents have reasonable access to and privacy in their use of communication methods.
Provide activities to meet all resident's needs.
PASARR screening for Mental disorders or Intellectual Disabilities
Provide appropriate foot care.
Ensure each resident receives an accurate assessment.
Reasonably accommodate the needs and preferences of each resident.
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Put firmly secured handrails on each side of hallways.
6 fines totaling $349,006 in the last three years.
841 Rice RdSan Antonio, TX 78220
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State inspectors visited on July 25, 2025 and cited 32 health deficiencies, 32 of them from complaint investigations. The Texas average is 9.4.
Nurses and aides spend 3 hours with each resident per day, including 31 minutes from registered nurses. 96% of nursing staff left over the past year.
Yes. Medicare fined Normandy Terrace Nursing & Rehabilitation Center 6 times in the last three years, totaling $349,006.
Medicare covers up to 100 days of skilled nursing per benefit period after a qualifying 3-day hospital stay — fully for the first 20 days, then with a daily copay. Long-term custodial stays are generally not covered.
A semi-private room averages about $7,900 per month nationally; private rooms cost more. Medicaid is the largest payer for long-term nursing home care.
Medicare rates nursing homes 1 to 5 stars on its Care Compare site. We don't repeat those stars here. Each nursing home page shows Medicare's underlying record instead: inspections, staffing and fines, with a link to check it on Medicare.gov.