12997 NETTLES DR, Newport News, VA 23602
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Assisted living & personal care24-hour supervisionMedication management
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Medicare-certifiedSkilled Nursing
Newport News Nursing & Rehab
Newport News, VirginiaMedicare inspection record
About Newport News Nursing & Rehab
Newport News Nursing & Rehab provides skilled nursing and rehabilitation services designed to help patients recover and regain independence. Our compassionate team in Newport News, Virginia delivers personalized care plans that support healing after surgery, illness, or injury with attention to each person's unique needs.
Community at a glance
Capacity
102 residents
Location
Newport News, VA
Status
Listed in a public registry
Care & services offered
Skilled Nursing
Contact & location
12997 NETTLES DRIVE, Newport News, Virginia 23602
Medicare inspection record
From CMS Care Compare, the federal record every Medicare-certified nursing home is held to. Data as of September 1, 2026. Check it on Medicare.gov
- Medicare flags Newport News Nursing & Rehab for a citation related to abuse of residents in its recent inspections.
At its most recent standard inspection, on March 10, 2026, state inspectors cited 27 health deficiencies (the Virginia average is 14.4).
Nurses and nurse aides spend 2 hours 57 minutes with each resident a day, below the Virginia average of 3 hours 46 minutes.
Medicare fined Newport News Nursing & Rehab once in the last three years, $97,124 in total.
Staffing
| Measure | This home |
|---|---|
| Nurse and aide time per resident, per day | 2 hours 57 minutesBelow the Virginia average |
| Registered nurse time per resident, per day | 18 minutesBelow the Virginia average |
| Nursing staff who left in the past year | 62%Above the Virginia average |
4 administrators have left the home in the past year.
Inspections
30 health citations in the last three years. Each one is a federal standard inspectors found the home was not meeting.
April 30, 2026 · Complaint investigation · 1 citation
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Risk of harm, no one hurt, a few residents (level D)Resident RightsFrom a complaintPlan to fix it accepted
March 10, 2026 · Standard inspection · 26 citations
Make sure that a working call system is available in each resident's bathroom and bathing area.
Immediate danger to residents, a pattern (level K)EnvironmentalCorrected Jun 3, 2026Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Immediate danger to residents, a pattern (level K)Freedom from Abuse, Neglect, and ExploitationCorrected Apr 17, 2026Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Immediate danger to residents, a pattern (level K)Quality of Life and CareCorrected Apr 17, 2026Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Residents were harmed, a few residents (level G)Freedom from Abuse, Neglect, and ExploitationFrom a complaintAlready fixed by Jun 13, 2025Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Residents were harmed, a few residents (level G)Quality of Life and CareCorrected Apr 17, 2026Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Risk of harm, no one hurt, a pattern (level E)Pharmacy ServiceCorrected Jun 3, 2026Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Risk of harm, no one hurt, a pattern (level E)Resident RightsCorrected Jun 3, 2026Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Risk of harm, no one hurt, a pattern (level E)Infection ControlCorrected Apr 17, 2026Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Risk of harm, no one hurt, a pattern (level E)Resident Assessment and Care PlanningCorrected Apr 17, 2026Develop and implement policies and procedures for flu and pneumonia vaccinations.
Risk of harm, no one hurt, a pattern (level E)Infection ControlCorrected Apr 17, 2026Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Risk of harm, no one hurt, a pattern (level E)Pharmacy ServiceCorrected Apr 17, 2026Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Risk of harm, no one hurt, a pattern (level E)Nutrition and DietaryCorrected Apr 17, 2026Provide care and assistance to perform activities of daily living for any resident who is unable.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Jun 3, 2026Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Risk of harm, no one hurt, a few residents (level D)Nutrition and DietaryCorrected Apr 17, 2026Provide safe, appropriate dialysis care/services for a resident who requires such services.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Apr 17, 2026Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Apr 17, 2026Ensure services provided by the nursing facility meet professional standards of quality.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Jun 3, 2026Ensure that residents are free from significant medication errors.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected Jun 3, 2026Reasonably accommodate the needs and preferences of each resident.
Risk of harm, no one hurt, a few residents (level D)Resident RightsCorrected Jun 3, 2026Ensure each resident receives an accurate assessment.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Apr 17, 2026Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Jun 3, 2026Allow residents to self-administer drugs if determined clinically appropriate.
Risk of harm, no one hurt, a few residents (level D)Resident RightsCorrected Jun 3, 2026Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Risk of harm, no one hurt, a few residents (level D)Resident RightsCorrected Apr 17, 2026Provide safe and appropriate respiratory care for a resident when needed.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Apr 17, 2026Provide and implement an infection prevention and control program.
Risk of harm, no one hurt, a few residents (level D)Infection ControlCorrected Jun 3, 2026Not hire anyone with a finding of abuse, neglect, exploitation, or theft.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationCorrected Apr 17, 2026
November 7, 2024 · Complaint investigation · 3 citations+
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Dec 13, 2024Ensure services provided by the nursing facility meet professional standards of quality.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningFrom a complaintCorrected Dec 13, 2024Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Risk of harm, no one hurt, a few residents (level D)AdministrationFrom a complaintCorrected Dec 13, 2024
Fines and payment denials
1 fine totaling $97,124 in the last three years.
- March 10, 2026Fine: $97,124
About the home, per Medicare
- Ownership
- For profit - Limited Liability company
- Legal business name
- 12997 Nettles Drive Opco LLC
- Medicare-certified beds
- 102
- Average residents per day
- 94
- Accepts
- Medicare and Medicaid
- First certified
- September 24, 1999
- Part of a chain
- Avardis Health, 38 homes
- Inside a hospital
- No
- Continuing care retirement community
- No
- Resident or family council
- Resident
- Sprinklers in all required areas
- Yes
- CMS Certification Number
- 495340
Location
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12997 NETTLES DRIVENewport News, VA 23602
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Questions about Newport News Nursing & Rehab
How did Newport News Nursing & Rehab do on its last inspection?+
State inspectors visited on March 10, 2026 and cited 27 health deficiencies, 2 of them from complaint investigations. The Virginia average is 14.4.
How much nursing care does each resident get at Newport News Nursing & Rehab?+
Nurses and aides spend 2 hours 57 minutes with each resident per day, including 18 minutes from registered nurses. 62% of nursing staff left over the past year.
Has Newport News Nursing & Rehab been fined by Medicare?+
Yes. Medicare fined Newport News Nursing & Rehab once in the last three years, totaling $97,124.
Does Medicare cover skilled nursing?+
Medicare covers up to 100 days of skilled nursing per benefit period after a qualifying 3-day hospital stay — fully for the first 20 days, then with a daily copay. Long-term custodial stays are generally not covered.
How much does a nursing home cost?+
A semi-private room averages about $7,900 per month nationally; private rooms cost more. Medicaid is the largest payer for long-term nursing home care.
What is the CMS star rating?+
Medicare rates nursing homes 1 to 5 stars on its Care Compare site. We don't repeat those stars here. Each nursing home page shows Medicare's underlying record instead: inspections, staffing and fines, with a link to check it on Medicare.gov.