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Medicare-certifiedSkilled Nursing

Montowese Center for Health & Rehabilitation

North Haven, ConnecticutMedicare inspection record
(203) 624-3303

About Montowese Center for Health & Rehabilitation

Montowese Center for Health & Rehabilitation brings trusted skilled nursing and rehabilitation care to North Haven, Connecticut families. Our experienced team focuses on recovery, healing, and helping residents regain independence through personalized medical attention and therapeutic support.

Community at a glance

Capacity

120 residents

Location

North Haven, CT

Status

Listed in a public registry

Care & services offered

Skilled Nursing

Contact & location

163 QUINNIPIAC AVENUE, North Haven, Connecticut 06473

(203) 624-3303

Medicare inspection record

From CMS Care Compare, the federal record every Medicare-certified nursing home is held to. Data as of September 1, 2026. Check it on Medicare.gov

At its most recent standard inspection, on October 24, 2024, state inspectors cited 11 health deficiencies (the Connecticut average is 13.0).

Nurses and nurse aides spend 3 hours 50 minutes with each resident a day, about the same as the Connecticut average.

Medicare fined Montowese Center for Health & Rehabilitation once in the last three years, $10,033 in total.

Staffing

MeasureThis home
Nurse and aide time per resident, per day3 hours 50 minutes
Registered nurse time per resident, per day30 minutesBelow the Connecticut average
Nursing staff who left in the past year41%Above the Connecticut average

Inspections

49 health citations in the last three years. Each one is a federal standard inspectors found the home was not meeting.

January 27, 2026 · Complaint investigation · 1 citation

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningFrom a complaintAlready fixed before the inspection

May 22, 2025 · Complaint investigation · 1 citation

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Risk of harm, no one hurt, a pattern (level E)Resident Assessment and Care PlanningFrom a complaintAlready fixed by May 9, 2025
May 5, 2025 · Complaint investigation · 1 citation+
  • Ensure services provided by the nursing facility meet professional standards of quality.

    Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningFrom a complaintCorrected Jun 12, 2025
January 15, 2025 · Complaint investigation · 1 citation+
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Residents were harmed, a few residents (level G)Freedom from Abuse, Neglect, and ExploitationFrom a complaintAlready fixed by Jan 14, 2025
December 23, 2024 · Complaint investigation · 1 citation+
  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningFrom a complaintCorrected Jan 21, 2025
October 24, 2024 · Standard inspection · 10 citations+
  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Risk of harm, no one hurt, a pattern (level E)Pharmacy ServiceCorrected Dec 5, 2024
  • Provide and implement an infection prevention and control program.

    Risk of harm, no one hurt, a pattern (level E)Infection ControlFrom a complaintCorrected Dec 5, 2024
  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Risk of harm, no one hurt, a pattern (level E)Quality of Life and CareCorrected Dec 5, 2024
  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Risk of harm, no one hurt, a pattern (level E)Resident RightsCorrected Dec 5, 2024
  • Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

    Risk of harm, no one hurt, a pattern (level E)Nursing and Physician ServicesCorrected Dec 5, 2024
  • Make sure that a working call system is available in each resident's bathroom and bathing area.

    Risk of harm, no one hurt, a pattern (level E)EnvironmentalCorrected Dec 5, 2024
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Risk of harm, no one hurt, a pattern (level E)Quality of Life and CareCorrected Dec 5, 2024
  • Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

    Risk of harm, no one hurt, a pattern (level E)Infection ControlFrom a complaintCorrected Dec 5, 2024
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Dec 5, 2024
  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Dec 5, 2024
September 30, 2024 · Complaint investigation · 2 citations+
  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Risk of harm, no one hurt, a few residents (level D)Resident RightsFrom a complaintCorrected Nov 11, 2024
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Nov 11, 2024
July 17, 2024 · Complaint investigation · 1 citation+
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Aug 8, 2024
June 26, 2024 · Complaint investigation · 1 citation+
  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningFrom a complaintCorrected Aug 6, 2024
May 23, 2024 · Complaint investigation · 20 citations+
  • Respond appropriately to all alleged violations.

    Risk of harm, no one hurt, a pattern (level E)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Jul 3, 2024
  • Ensure that residents are free from significant medication errors.

    Risk of harm, no one hurt, a pattern (level E)Pharmacy ServiceFrom a complaintCorrected Jul 3, 2024
  • Provide safe, appropriate pain management for a resident who requires such services.

    Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Aug 9, 2024
  • Provide enough food/fluids to maintain a resident's health.

    Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Jul 3, 2024
  • Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.

    Risk of harm, no one hurt, a few residents (level D)AdministrationFrom a complaintCorrected Jul 3, 2024
  • Allow residents to self-administer drugs if determined clinically appropriate.

    Risk of harm, no one hurt, a few residents (level D)Resident RightsFrom a complaintCorrected Jul 3, 2024
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Jul 3, 2024
  • Keep complete, dated laboratory records in the resident's record.

    Risk of harm, no one hurt, a few residents (level D)AdministrationFrom a complaintCorrected Jul 3, 2024
  • Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

    Risk of harm, no one hurt, a few residents (level D)Resident RightsFrom a complaintCorrected Jul 3, 2024
  • Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

    Risk of harm, no one hurt, a few residents (level D)Nutrition and DietaryFrom a complaintCorrected Jul 3, 2024
  • Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

    Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningFrom a complaintCorrected Jul 3, 2024
  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningFrom a complaintCorrected Jul 3, 2024
  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Risk of harm, no one hurt, a few residents (level D)Nursing and Physician ServicesFrom a complaintCorrected Jul 3, 2024
  • Prepare residents for a safe transfer or discharge from the nursing home.

    Risk of harm, no one hurt, a few residents (level D)Resident RightsFrom a complaintCorrected Jul 3, 2024
  • Provide doctor's orders for the resident's immediate care at the time the resident was admitted.

    Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningFrom a complaintCorrected Jul 3, 2024
  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Risk of harm, no one hurt, a few residents (level D)Nursing and Physician ServicesFrom a complaintCorrected Jul 3, 2024
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Jul 3, 2024
  • Provide timely, quality laboratory services/tests to meet the needs of residents.

    Risk of harm, no one hurt, a few residents (level D)AdministrationFrom a complaintCorrected Jul 3, 2024
  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Risk of harm, no one hurt, a few residents (level D)EnvironmentalFrom a complaintCorrected Jul 3, 2024
  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Risk of harm, no one hurt, a few residents (level D)Resident RightsFrom a complaintCorrected Jul 3, 2024
March 14, 2024 · Complaint investigation · 5 citations+
  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningFrom a complaintCorrected May 4, 2024
  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Risk of harm, no one hurt, a few residents (level D)Nursing and Physician ServicesFrom a complaintCorrected May 4, 2024
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected May 4, 2024
  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected May 4, 2024
  • Respond appropriately to all alleged violations.

    Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected May 4, 2024
December 7, 2023 · Complaint investigation · 2 citations+
  • Ensure that residents are free from significant medication errors.

    Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceFrom a complaintCorrected Dec 30, 2023
  • Ensure services provided by the nursing facility meet professional standards of quality.

    Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningFrom a complaintCorrected Dec 30, 2023
November 13, 2023 · Complaint investigation · 2 citations+
  • Provide for the safe, appropriate administration of IV fluids for a resident when needed.

    Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Dec 9, 2023
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Dec 9, 2023
October 24, 2023 · Complaint investigation · 1 citation+
  • Ensure services provided by the nursing facility meet professional standards of quality.

    Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningFrom a complaintCorrected Nov 10, 2023

Fines and payment denials

1 fine totaling $10,033 in the last three years.

  • December 23, 2024Fine: $10,033

About the home, per Medicare

Ownership
For profit - Limited Liability company
Legal business name
Montowese Acquisition Operator LLC
Medicare-certified beds
120
Average residents per day
111
Accepts
Medicare and Medicaid
First certified
January 1, 1967
Part of a chain
National Health Care Associates, 42 homes
Inside a hospital
No
Continuing care retirement community
No
Resident or family council
Both
Sprinklers in all required areas
Yes
CMS Certification Number
075017

Location

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163 QUINNIPIAC AVENUENorth Haven, CT 06473

12 other communities within 10 miles

Senior living near North Haven

Questions about Montowese Center for Health & Rehabilitation

How did Montowese Center for Health & Rehabilitation do on its last inspection?+

State inspectors visited on October 24, 2024 and cited 11 health deficiencies, 3 of them from complaint investigations. The Connecticut average is 13.0.

How much nursing care does each resident get at Montowese Center for Health & Rehabilitation?+

Nurses and aides spend 3 hours 50 minutes with each resident per day, including 30 minutes from registered nurses. 41% of nursing staff left over the past year.

Has Montowese Center for Health & Rehabilitation been fined by Medicare?+

Yes. Medicare fined Montowese Center for Health & Rehabilitation once in the last three years, totaling $10,033.

Does Medicare cover skilled nursing?+

Medicare covers up to 100 days of skilled nursing per benefit period after a qualifying 3-day hospital stay — fully for the first 20 days, then with a daily copay. Long-term custodial stays are generally not covered.

How much does a nursing home cost?+

A semi-private room averages about $7,900 per month nationally; private rooms cost more. Medicaid is the largest payer for long-term nursing home care.

What is the CMS star rating?+

Medicare rates nursing homes 1 to 5 stars on its Care Compare site. We don't repeat those stars here. Each nursing home page shows Medicare's underlying record instead: inspections, staffing and fines, with a link to check it on Medicare.gov.

Senior living in North Haven Skilled Nursing in Connecticut Skilled Nursing guide Information last updated October 2026