34 Lower Westfield Rd, Holyoke, MA 01040
Independent LivingActive Adult Living
Affordable senior housingIndependent livingAge 62+ community
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Medicare-certifiedSkilled Nursing
Mission Care at Holyoke
Holyoke, MassachusettsMedicare inspection record
About Mission Care at Holyoke
Mission Care at Holyoke provides skilled nursing and rehabilitation services designed to help Massachusetts residents regain strength and independence. Our team combines medical expertise with compassionate care to support recovery and improved quality of life during transitional health needs.
Community at a glance
Capacity
125 residents
Location
Holyoke, MA
Status
Listed in a public registry
Care & services offered
Skilled Nursing
Contact & location
35 HOLY FAMILY ROAD, Holyoke, Massachusetts 01040
Medicare inspection record
From CMS Care Compare, the federal record every Medicare-certified nursing home is held to. Data as of September 1, 2026. Check it on Medicare.gov
- Medicare flags Mission Care at Holyoke for a citation related to abuse of residents in its recent inspections.
At its most recent standard inspection, on June 10, 2025, state inspectors cited 16 health deficiencies (the Massachusetts average is 6.8).
Nurses and nurse aides spend 3 hours 41 minutes with each resident a day, about the same as the Massachusetts average.
Medicare fined Mission Care at Holyoke 2 times in the last three years, $27,343 in total.
Staffing
| Measure | This home |
|---|---|
| Nurse and aide time per resident, per day | 3 hours 41 minutes |
| Registered nurse time per resident, per day | 35 minutesBelow the Massachusetts average |
| Nursing staff who left in the past year | 45%Above the Massachusetts average |
Inspections
26 health citations in the last three years. Each one is a federal standard inspectors found the home was not meeting.
July 28, 2026 · Complaint investigation · 1 citation
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Risk of harm, no one hurt, a few residents (level D)Resident RightsFrom a complaintCorrected Aug 6, 2026
June 23, 2026 · Complaint investigation · 1 citation
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintAlready fixed by Jun 3, 2026
December 3, 2025 · Complaint investigation · 2 citations+
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintAlready fixed by Nov 18, 2025Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Risk of harm, no one hurt, a few residents (level D)Resident RightsFrom a complaintAlready fixed by Nov 18, 2025
November 25, 2025 · Complaint investigation · 3 citations+
Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
Residents were harmed, a few residents (level G)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Dec 15, 2025Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Dec 15, 2025Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Dec 15, 2025
June 10, 2025 · Standard inspection · 9 citations+
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Risk of harm, no one hurt, a pattern (level E)Pharmacy ServiceCorrected Jul 25, 2025Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Risk of harm, no one hurt, a pattern (level E)Nutrition and DietaryCorrected Jul 25, 2025Provide routine and 24-hour emergency dental care for each resident.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Jul 25, 2025Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Risk of harm, no one hurt, a few residents (level D)Resident RightsCorrected Jul 25, 2025Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Jul 25, 2025Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Jul 25, 2025Provide enough food/fluids to maintain a resident's health.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Jul 25, 2025Provide and implement an infection prevention and control program.
Risk of harm, no one hurt, a few residents (level D)Infection ControlCorrected Jul 25, 2025Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Risk of harm, no one hurt, a few residents (level D)Resident RightsCorrected Jul 25, 2025
June 10, 2025 · Complaint investigation · 1 citation+
Give the resident's representative the ability to exercise the resident's rights.
Risk of harm, no one hurt, a few residents (level D)Resident RightsFrom a complaintCorrected Jul 25, 2025
April 1, 2025 · Complaint investigation · 2 citations+
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Immediate danger to residents, a few residents (level J)Resident Assessment and Care PlanningFrom a complaintAlready fixed by Mar 17, 2025Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Immediate danger to residents, a few residents (level J)Quality of Life and CareFrom a complaintAlready fixed by Mar 17, 2025
January 2, 2025 · Complaint investigation · 1 citation+
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Risk of harm, no one hurt, a few residents (level D)Resident RightsFrom a complaintCorrected Jan 24, 2025
April 2, 2024 · Standard inspection · 6 citations+
Provide and implement an infection prevention and control program.
Risk of harm, no one hurt, a pattern (level E)Infection ControlCorrected May 17, 2024Provide safe and appropriate respiratory care for a resident when needed.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected May 17, 2024Have policies on smoking.
Risk of harm, no one hurt, a few residents (level D)EnvironmentalCorrected May 17, 2024Provide safe, appropriate dialysis care/services for a resident who requires such services.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected May 17, 2024Ensure that residents are free from significant medication errors.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected May 17, 2024Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected May 17, 2024
Fines and payment denials
2 fines totaling $27,343 in the last three years.
- November 25, 2025Fine: $10,358
- April 1, 2025Fine: $16,985
About the home, per Medicare
- Ownership
- For profit - Limited Liability company
- Legal business name
- Holyoke Care Center LLC
- Medicare-certified beds
- 125
- Average residents per day
- 120
- Accepts
- Medicare and Medicaid
- First certified
- July 1, 1990
- Part of a chain
- Icare Health Network, 12 homes
- Inside a hospital
- No
- Continuing care retirement community
- No
- Resident or family council
- Resident
- Sprinklers in all required areas
- Yes
- CMS Certification Number
- 225480
Location
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35 HOLY FAMILY ROADHolyoke, MA 01040
12 other communities within 10 miles
Senior living near Holyoke
32 Lower Westfield Rd, Holyoke, MA 01040
Independent LivingActive Adult Living
Affordable senior housingIndependent livingAge 62+ community
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Prices not published
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Questions about Mission Care at Holyoke
How did Mission Care at Holyoke do on its last inspection?+
State inspectors visited on June 10, 2025 and cited 16 health deficiencies, 7 of them from complaint investigations. The Massachusetts average is 6.8.
How much nursing care does each resident get at Mission Care at Holyoke?+
Nurses and aides spend 3 hours 41 minutes with each resident per day, including 35 minutes from registered nurses. 45% of nursing staff left over the past year.
Has Mission Care at Holyoke been fined by Medicare?+
Yes. Medicare fined Mission Care at Holyoke 2 times in the last three years, totaling $27,343.
Does Medicare cover skilled nursing?+
Medicare covers up to 100 days of skilled nursing per benefit period after a qualifying 3-day hospital stay — fully for the first 20 days, then with a daily copay. Long-term custodial stays are generally not covered.
How much does a nursing home cost?+
A semi-private room averages about $7,900 per month nationally; private rooms cost more. Medicaid is the largest payer for long-term nursing home care.
What is the CMS star rating?+
Medicare rates nursing homes 1 to 5 stars on its Care Compare site. We don't repeat those stars here. Each nursing home page shows Medicare's underlying record instead: inspections, staffing and fines, with a link to check it on Medicare.gov.