555 Kupuna Pl, Hilo, HI 96720
Independent LivingActive Adult Living
Affordable senior housingIndependent livingAge 62+ community
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About Life Care Center of Hilo
Life Care Center of Hilo brings skilled nursing and rehabilitation to Hawaii's Big Island with compassionate, personalized care. Our Hilo team focuses on recovery, healing, and helping seniors regain independence through evidence-based therapies and 24-hour medical support.
Community at a glance
Capacity
252 residents
Location
Hilo, HI
Status
Listed in a public registry
Care & services offered
Skilled Nursing
Contact & location
944 WEST KAWAILANI STREET, Hilo, Hawaii 96720
Medicare inspection record
From CMS Care Compare, the federal record every Medicare-certified nursing home is held to. Data as of September 1, 2026. Check it on Medicare.gov
At its most recent standard inspection, on July 2, 2026, state inspectors cited 8 health deficiencies (the Hawaii average is 9.2).
Nurses and nurse aides spend 3 hours 47 minutes with each resident a day, below the Hawaii average of 4 hours 58 minutes.
Medicare fined Life Care Center of Hilo once in the last three years, $8,492 in total.
Staffing
| Measure | This home |
|---|---|
| Nurse and aide time per resident, per day | 3 hours 47 minutesBelow the Hawaii average |
| Registered nurse time per resident, per day | 59 minutesBelow the Hawaii average |
| Nursing staff who left in the past year | 30%Below the Hawaii average |
Inspections
19 health citations in the last three years. Each one is a federal standard inspectors found the home was not meeting.
July 2, 2026 · Standard inspection · 5 citations
Ensure residents have reasonable access to and privacy in their use of communication methods.
Risk of harm, no one hurt, a few residents (level D)Resident RightsCorrected Aug 7, 2026Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Aug 7, 2026Provide and implement an infection prevention and control program.
Risk of harm, no one hurt, a few residents (level D)Infection ControlCorrected Aug 7, 2026Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Aug 7, 2026Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Risk of harm, no one hurt, a few residents (level D)Resident RightsCorrected Aug 7, 2026
April 1, 2026 · Complaint investigation · 3 citations
Provide safe, appropriate pain management for a resident who requires such services.
Residents were harmed, a few residents (level G)Quality of Life and CareFrom a complaintCorrected May 1, 2026Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected May 1, 2026Respond appropriately to all alleged violations.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected May 1, 2026
May 1, 2025 · Complaint investigation · 1 citation+
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintAlready fixed by May 1, 2025
December 1, 2023 · Standard inspection · 10 citations+
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Risk of harm, no one hurt, a pattern (level E)Nursing and Physician ServicesCorrected Jan 15, 2024Ensure each resident receives an accurate assessment.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Jan 15, 2024Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Jan 15, 2024Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Risk of harm, no one hurt, a few residents (level D)Resident RightsCorrected Jan 15, 2024Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Jan 15, 2024Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected Jan 15, 2024Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected Jan 15, 2024Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Risk of harm, no one hurt, a few residents (level D)Nutrition and DietaryCorrected Jan 15, 2024Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Risk of harm, no one hurt, a few residents (level D)AdministrationCorrected Jan 15, 2024Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Risk of harm, no one hurt, a few residents (level D)Resident RightsCorrected Jan 15, 2024
Fines and payment denials
1 fine totaling $8,492 in the last three years.
- April 1, 2026Fine: $8,492
About the home, per Medicare
- Ownership
- For profit - Corporation
- Legal business name
- Hilo Medical Investors Ltd
- Medicare-certified beds
- 252
- Average residents per day
- 230
- Accepts
- Medicare and Medicaid
- First certified
- June 1, 1993
- Part of a chain
- Life Care Centers of America, 194 homes
- Inside a hospital
- No
- Continuing care retirement community
- No
- Resident or family council
- Resident
- Sprinklers in all required areas
- Yes
- CMS Certification Number
- 125040
Location
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944 WEST KAWAILANI STREETHilo, HI 96720
12 other communities within 10 miles
Senior living near Hilo
561 KUPUNA PL, Hilo, HI 96720
Adult Day Services
Adult day servicesDaytime supervision & activitiesRespite for caregivers
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Prices not published
Legacy Hilo Rehabilitation & Nursing Center
Medicare-certified563 KAUMANA DRIVE, Hilo, HI 96720
Skilled Nursing
Medicare & Medicaid certifiedSprinkler systemsBoth & family councilSkilled nursing & rehabilitation+1 more
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Prices not published
Questions about Life Care Center of Hilo
How did Life Care Center of Hilo do on its last inspection?+
State inspectors visited on July 2, 2026 and cited 8 health deficiencies, 3 of them from complaint investigations. The Hawaii average is 9.2.
How much nursing care does each resident get at Life Care Center of Hilo?+
Nurses and aides spend 3 hours 47 minutes with each resident per day, including 59 minutes from registered nurses. 30% of nursing staff left over the past year.
Has Life Care Center of Hilo been fined by Medicare?+
Yes. Medicare fined Life Care Center of Hilo once in the last three years, totaling $8,492.
Does Medicare cover skilled nursing?+
Medicare covers up to 100 days of skilled nursing per benefit period after a qualifying 3-day hospital stay — fully for the first 20 days, then with a daily copay. Long-term custodial stays are generally not covered.
How much does a nursing home cost?+
A semi-private room averages about $7,900 per month nationally; private rooms cost more. Medicaid is the largest payer for long-term nursing home care.
What is the CMS star rating?+
Medicare rates nursing homes 1 to 5 stars on its Care Compare site. We don't repeat those stars here. Each nursing home page shows Medicare's underlying record instead: inspections, staffing and fines, with a link to check it on Medicare.gov.