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State licensedAssisted LivingSkilled Nursing

Knolls West Assisted Living

(760) 245-0107

About Knolls West Assisted Living

Knolls West Assisted Living in Victorville, California provides personalized care designed around each resident's needs. Our assisted living community supports independence while ensuring help is available whenever needed, giving families peace of mind.

Community at a glance

Capacity

64 residents

State license

#366426335, Licensed

Location

Victorville, CA

Status

Listed in a public registry

Care & services offered

Assisted LivingSkilled Nursing

Contact & location

16890 Green Tree Blvd., Victorville, California 92395

(760) 245-0107

California inspection record

From the California Department of Social Services, Community Care Licensing Division, which licenses and inspects Knolls West Assisted Living. Checked October 8, 2026. See the state's record and reports

State inspectors last visited Knolls West Assisted Living on June 9, 2026.

Since June 2022, California's Community Care Licensing Division has made 5 routine inspections, 10 complaint visits and 3 other visits.

Inspectors issued 1 Type A citation and 5 Type B citations. A Type A citation means an immediate risk to residents' health, safety or personal rights.

Across 7,137 licensed communities in California, the average in the state's record is 5.9 citations and 27% have none.

The state investigated 9 complaints, and found 2 allegations substantiated.

Last visit

Jun 9, 2026

Routine inspections

5

Type A citations

1

Type B citations

5

Visits and citations

Kind of visitVisitsType AType B
Routine inspections500
Complaint investigations1002
Other visits313

Type A: an immediate risk to residents' health, safety or personal rights. Type B: a potential risk if not corrected. Routine inspections on Jun 4, 2026, Aug 8, 2025, Aug 22, 2024, Jul 31, 2023, Jun 8, 2022.

Complaints

  • April 13, 20261 allegation substantiated, 3 unsubstantiated, 1 citation
  • February 23, 20269 unsubstantiated
  • December 17, 20251 unsubstantiated
  • December 9, 20242 unfounded
  • July 23, 20241 allegation substantiated, 1 citation
  • October 27, 20231 unfounded
  • August 9, 20232 unfounded
  • November 4, 20222 unsubstantiated
  • October 12, 20228 unsubstantiated
substantiated:
the state found it more likely than not that it happened.
inconclusive:
the state could not prove or disprove it.
unsubstantiated:
it may have happened, but there was not enough evidence.
unfounded:
the state found it false or not possible.

License

License number
366426335
License type
Residential Care Elderly
Status
Licensed
Licensed capacity
64 residents
Licensed since
June 13, 2015
Licensee
Knolls West Assisted Living LLC
Administrator
Janeth Gonzalez

Medicare record for the nursing home on this campus

Knolls West Assisted Living includes Knolls West Post Acute LLC, a Medicare-certified nursing home at the same address. Everything below is Medicare's record for that nursing home. It does not rate Knolls West Assisted Living's other levels of care, which the state licenses and inspects separately.

From CMS Care Compare, the federal record every Medicare-certified nursing home is held to. Data as of September 1, 2026. Check it on Medicare.gov

At its most recent standard inspection, on May 22, 2025, state inspectors cited 20 health deficiencies (the California average is 15.5).

Nurses and nurse aides spend 4 hours 39 minutes with each resident a day, about the same as the California average.

Medicare has not fined Knolls West Post Acute LLC in the last three years.

Staffing

MeasureThis home
Nurse and aide time per resident, per day4 hours 39 minutes
Registered nurse time per resident, per day28 minutesBelow the California average
Nursing staff who left in the past year54%Above the California average

Inspections

33 health citations in the last three years. Each one is a federal standard inspectors found the home was not meeting.

July 29, 2026 · Complaint investigation · 1 citation

  • Protect each resident from the wrongful use of the resident's belongings or money.

    Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Aug 25, 2026

June 12, 2026 · Complaint investigation · 2 citations

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Risk of harm, no one hurt, a few residents (level D)Resident RightsFrom a complaintCorrected Jul 10, 2026
  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningFrom a complaintCorrected Jul 10, 2026
May 7, 2026 · Complaint investigation · 1 citation+
  • Let each resident or the resident's legal representative access or purchase copies of all the resident's records.

    Risk of harm, no one hurt, a few residents (level D)Resident RightsFrom a complaintCorrected Jun 6, 2026
April 2, 2026 · Complaint investigation · 1 citation+
  • Let each resident or the resident's legal representative access or purchase copies of all the resident's records.

    Risk of harm, no one hurt, a few residents (level D)Resident RightsFrom a complaintCorrected Apr 23, 2026
May 22, 2025 · Standard inspection · 15 citations+
  • Keep all essential equipment working safely.

    Risk of harm, no one hurt, widespread (level F)EnvironmentalCorrected Jun 13, 2025
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Risk of harm, no one hurt, widespread (level F)Nutrition and DietaryCorrected Jun 13, 2025
  • Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

    Risk of harm, no one hurt, a pattern (level E)Nursing and Physician ServicesCorrected Jun 13, 2025
  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected Jun 13, 2025
  • Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

    Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Jun 13, 2025
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Jun 13, 2025
  • Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

    Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Jun 13, 2025
  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Risk of harm, no one hurt, a few residents (level D)Resident RightsCorrected Jun 13, 2025
  • Ensure that the resident and his/her doctor meet face-to-face at all required visits.

    Risk of harm, no one hurt, a few residents (level D)Nursing and Physician ServicesCorrected Jun 13, 2025
  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Jun 13, 2025
  • Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

    Risk of harm, no one hurt, a few residents (level D)Resident RightsCorrected Jun 13, 2025
  • Ensure each resident receives an accurate assessment.

    Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Jun 13, 2025
  • Provide and implement an infection prevention and control program.

    Risk of harm, no one hurt, a few residents (level D)Infection ControlCorrected Jun 13, 2025
  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected Jun 13, 2025
  • Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

    Minimal harm or risk, widespread (level C)AdministrationCorrected Jun 13, 2025
March 26, 2025 · Complaint investigation · 1 citation+
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Apr 14, 2025
January 23, 2025 · Complaint investigation · 1 citation+
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Feb 1, 2025
December 30, 2024 · Complaint investigation · 1 citation+
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Jan 16, 2025
December 17, 2024 · Complaint investigation · 1 citation+
  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Jan 10, 2025
November 26, 2024 · Complaint investigation · 1 citation+
  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Risk of harm, no one hurt, a few residents (level D)Nursing and Physician ServicesFrom a complaintCorrected Dec 16, 2024
October 3, 2024 · Complaint investigation · 1 citation+
  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Oct 22, 2024
September 12, 2024 · Complaint investigation · 1 citation+
  • Not hire anyone with a finding of abuse, neglect, exploitation, or theft.

    Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Oct 10, 2024
June 18, 2024 · Complaint investigation · 1 citation+
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Jul 8, 2024
May 23, 2024 · Standard inspection · 5 citations+
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Risk of harm, no one hurt, a pattern (level E)Nutrition and DietaryCorrected Jun 14, 2024
  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected Jun 14, 2024
  • Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

    Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Jun 14, 2024
  • Provide safe and appropriate respiratory care for a resident when needed.

    Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Jun 14, 2024
  • Assure that each resident’s assessment is updated at least once every 3 months.

    Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Jun 14, 2024

Fines and payment denials

No fines or Medicare payment denials in the last three years.

About the home, per Medicare

Ownership
For profit - Limited Liability company
Legal business name
Knolls West Post Acute LLC
Medicare-certified beds
118
Average residents per day
109
Accepts
Medicare and Medicaid
First certified
March 18, 1987
Part of a chain
David Johnson, 48 homes
Inside a hospital
No
Continuing care retirement community
No
Resident or family council
Resident
Sprinklers in all required areas
Yes
CMS Certification Number
555251

Location

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16890 Green Tree Blvd.Victorville, CA 92395

12 other communities within 10 miles

Senior living near Victorville

Questions about Knolls West Assisted Living

Has Knolls West Assisted Living had any violations?+

California's Community Care Licensing Division has issued Knolls West Assisted Living 1 Type A citation and 5 Type B citations since June 2022. Type A means an immediate risk to residents' health, safety or personal rights; Type B means a potential risk if not corrected.

When was Knolls West Assisted Living last inspected?+

State inspectors last visited on June 9, 2026. Each visit's report is public on the state's facility search.

Have there been complaints about Knolls West Assisted Living?+

The state investigated 9 complaints since June 2022. Of the allegations, 2 were substantiated, 0 inconclusive, 23 unsubstantiated and 5 unfounded.

Does Knolls West Assisted Living have a nursing home?+

Yes. Knolls West Post Acute LLC is a Medicare-certified nursing home on the same campus. Its Medicare record of inspections, staffing and fines is below. That record covers the nursing home only, not Knolls West Assisted Living's other levels of care.

How did Knolls West Post Acute LLC do on its last inspection?+

State inspectors visited on May 22, 2025 and cited 20 health deficiencies, 5 of them from complaint investigations. The California average is 15.5.

How much nursing care does each resident get at Knolls West Post Acute LLC?+

Nurses and aides spend 4 hours 39 minutes with each resident per day, including 28 minutes from registered nurses. 54% of nursing staff left over the past year.

Has Knolls West Post Acute LLC been fined by Medicare?+

Medicare's records show no fines against Knolls West Post Acute LLC in the last three years.

How much does assisted living cost?+

The national median is around $6,200 per month, though it ranges from roughly $4,500 to $11,800 depending on location, apartment size, and level of care.

Does Medicare pay for assisted living?+

Medicare does not cover the room-and-board cost of assisted living. Medicaid may help in many states through waivers, and VA benefits can offset costs for eligible veterans.

What's the difference from a nursing home?+

Assisted living is for people who need help with daily tasks but are largely independent. Nursing homes (skilled nursing) provide 24-hour medical and rehabilitative care.

Senior living in Victorville Assisted Living in California Assisted Living guide Information last updated October 2026