Willows Health and Rehab Ctr
Medicare-certified1500 E 191ST ST, Euclid, OH 44117
Skilled Nursing
Medicare & Medicaid certifiedSprinkler systemsBoth & family councilSkilled nursing & rehabilitation+1 more
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Prices not published
About Hillside Plaza
Hillside Plaza in Cleveland, Ohio offers comprehensive skilled nursing and rehabilitation services designed to support recovery and healing. Our dedicated team provides personalized care plans that help patients regain strength and independence during life's most challenging transitions.
Community at a glance
Capacity
47 residents
Location
Cleveland, OH
Status
Listed in a public registry
Care & services offered
Skilled Nursing
Contact & location
18220 EUCLID AVE, Cleveland, Ohio 44112
Medicare inspection record
From CMS Care Compare, the federal record every Medicare-certified nursing home is held to. Data as of September 1, 2026. Check it on Medicare.gov
At its most recent standard inspection, on May 19, 2025, state inspectors cited 6 health deficiencies (the Ohio average is 10.3).
Nurses and nurse aides spend 4 hours 1 minute with each resident a day, above the Ohio average of 3 hours 41 minutes.
Medicare has not fined Hillside Plaza in the last three years.
Staffing
| Measure | This home |
|---|---|
| Nurse and aide time per resident, per day | 4 hours 1 minuteAbove the Ohio average |
| Registered nurse time per resident, per day | 53 minutesAbove the Ohio average |
| Nursing staff who left in the past year | 66%Above the Ohio average |
2 administrators have left the home in the past year.
Inspections
17 health citations in the last three years. Each one is a federal standard inspectors found the home was not meeting.
September 8, 2025 · Complaint investigation · 1 citation
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningFrom a complaintCorrected Sep 24, 2025
May 19, 2025 · Standard inspection · 5 citations
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Risk of harm, no one hurt, widespread (level F)Nutrition and DietaryCorrected May 27, 2025Ensure that residents are free from significant medication errors.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected May 27, 2025Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected May 27, 2025Provide safe, appropriate dialysis care/services for a resident who requires such services.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected May 27, 2025Provide and implement an infection prevention and control program.
Risk of harm, no one hurt, a few residents (level D)Infection ControlCorrected May 27, 2025
December 17, 2024 · Complaint investigation · 3 citations+
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Dec 23, 2024Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningFrom a complaintCorrected Dec 23, 2024Provide safe and appropriate respiratory care for a resident when needed.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Dec 23, 2024
November 14, 2024 · Complaint investigation · 8 citations+
Respond appropriately to all alleged violations.
Risk of harm, no one hurt, widespread (level F)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Nov 25, 2024Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Risk of harm, no one hurt, widespread (level F)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Nov 25, 2024Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Risk of harm, no one hurt, widespread (level F)AdministrationFrom a complaintCorrected Nov 25, 2024Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Nov 25, 2024Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Risk of harm, no one hurt, a few residents (level D)Resident RightsFrom a complaintCorrected Nov 25, 2024Provide and implement an infection prevention and control program.
Risk of harm, no one hurt, a few residents (level D)Infection ControlFrom a complaintCorrected Nov 25, 2024Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Nov 25, 2024Provide safe and appropriate respiratory care for a resident when needed.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Dec 23, 2024
Fines and payment denials
No fines or Medicare payment denials in the last three years.
About the home, per Medicare
- Ownership
- For profit - Corporation
- Legal business name
- Euclid Hill Health Investors, Inc.
- Medicare-certified beds
- 47
- Average residents per day
- 39
- Accepts
- Medicare and Medicaid
- First certified
- January 1, 1967
- Part of a chain
- Legacy Health Services, 10 homes
- Inside a hospital
- No
- Continuing care retirement community
- No
- Resident or family council
- None
- Sprinklers in all required areas
- Yes
- CMS Certification Number
- 365006
Location
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18220 EUCLID AVECleveland, OH 44112
12 other communities within 10 miles
Senior living near Cleveland
Eastbrook Healthcare Center
Medicare-certified17322 EUCLID AVE, Cleveland, OH 44112
Skilled Nursing
Medicare & Medicaid certifiedSprinkler systemsResident & family councilSkilled nursing & rehabilitation+1 more
Call for pricing
Prices not published
1790 SAGAMORE DR, Euclid, OH 44117
Adult Day Services
Adult day servicesDaytime supervision & activitiesRespite for caregivers
Call for pricing
Prices not published
Questions about Hillside Plaza
How did Hillside Plaza do on its last inspection?+
State inspectors visited on May 19, 2025 and cited 6 health deficiencies, 1 of them from complaint investigations. The Ohio average is 10.3.
How much nursing care does each resident get at Hillside Plaza?+
Nurses and aides spend 4 hours 1 minute with each resident per day, including 53 minutes from registered nurses. 66% of nursing staff left over the past year.
Has Hillside Plaza been fined by Medicare?+
Medicare's records show no fines against Hillside Plaza in the last three years.
Does Medicare cover skilled nursing?+
Medicare covers up to 100 days of skilled nursing per benefit period after a qualifying 3-day hospital stay — fully for the first 20 days, then with a daily copay. Long-term custodial stays are generally not covered.
How much does a nursing home cost?+
A semi-private room averages about $7,900 per month nationally; private rooms cost more. Medicaid is the largest payer for long-term nursing home care.
What is the CMS star rating?+
Medicare rates nursing homes 1 to 5 stars on its Care Compare site. We don't repeat those stars here. Each nursing home page shows Medicare's underlying record instead: inspections, staffing and fines, with a link to check it on Medicare.gov.