335 NICHOLS RD, Fitchburg, MA 01420
Adult Day Services
Adult day servicesDaytime supervision & activitiesRespite for caregivers
Call for pricing
Prices not published
About Highlands, The
The Highlands brings together skilled nursing and rehabilitation services designed for Fitchburg, Massachusetts families navigating recovery and ongoing care needs. Our team focuses on personalized medical attention and therapeutic support to help residents regain strength and independence.
Community at a glance
Capacity
168 residents
Location
Fitchburg, MA
Status
Listed in a public registry
Care & services offered
Skilled Nursing
Contact & location
335 NICHOLS ROAD, Fitchburg, Massachusetts 01420
Medicare inspection record
From CMS Care Compare, the federal record every Medicare-certified nursing home is held to. Data as of September 1, 2026. Check it on Medicare.gov
At its most recent standard inspection, on November 25, 2025, state inspectors cited 7 health deficiencies (the Massachusetts average is 6.8).
Nurses and nurse aides spend 3 hours 52 minutes with each resident a day, about the same as the Massachusetts average.
Medicare has not fined Highlands, The in the last three years.
Staffing
| Measure | This home |
|---|---|
| Nurse and aide time per resident, per day | 3 hours 52 minutes |
| Registered nurse time per resident, per day | 25 minutesBelow the Massachusetts average |
| Nursing staff who left in the past year | 25%Below the Massachusetts average |
Inspections
13 health citations in the last three years. Each one is a federal standard inspectors found the home was not meeting.
November 25, 2025 · Standard inspection · 7 citations
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Risk of harm, no one hurt, a pattern (level E)Nutrition and DietaryCorrected Dec 19, 2025Provide and implement an infection prevention and control program.
Risk of harm, no one hurt, a pattern (level E)Infection ControlCorrected Dec 19, 2025Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Dec 19, 2025Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Dec 19, 2025Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Risk of harm, no one hurt, a few residents (level D)AdministrationCorrected Dec 19, 2025Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Dec 19, 2025Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Dec 19, 2025
July 23, 2024 · Standard inspection · 6 citations
Ensure services provided by the nursing facility meet professional standards of quality.
Risk of harm, no one hurt, a pattern (level E)Resident Assessment and Care PlanningCorrected Aug 16, 2024Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Risk of harm, no one hurt, a few residents (level D)Nutrition and DietaryCorrected Aug 16, 2024Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Aug 16, 2024Develop and implement policies and procedures for flu and pneumonia vaccinations.
Risk of harm, no one hurt, a few residents (level D)Infection ControlCorrected Aug 16, 2024Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Aug 16, 2024Ensure each resident receives an accurate assessment.
Minimal harm or risk, a pattern (level B)Resident Assessment and Care PlanningCorrected Aug 16, 2024
Fines and payment denials
No fines or Medicare payment denials in the last three years.
About the home, per Medicare
- Ownership
- For profit - Limited Liability company
- Legal business name
- Highlands Medical Investors LLC
- Medicare-certified beds
- 168
- Average residents per day
- 156
- Accepts
- Medicare and Medicaid
- First certified
- December 8, 1988
- Part of a chain
- Life Care Centers of America, 194 homes
- Inside a hospital
- No
- Continuing care retirement community
- No
- Resident or family council
- Both
- Sprinklers in all required areas
- Yes
- CMS Certification Number
- 225315
Location
Loading map…
335 NICHOLS ROADFitchburg, MA 01420
12 other communities within 10 miles
Senior living near Fitchburg
Fitchburg Healthcare
Medicare-certified1199 JOHN FITCH HWY, Fitchburg, MA 01420
Skilled Nursing
Medicare & Medicaid certifiedSprinkler systemsResident & family councilSkilled nursing & rehabilitation+1 more
Call for pricing
Prices not published
The Gables of Fitchburg
State licensed935 John Fitch Highway, Fitchburg, MA 01740
Assisted Living
Call for pricing
Prices not published
Questions about Highlands, The
How did Highlands, The do on its last inspection?+
State inspectors visited on November 25, 2025 and cited 7 health deficiencies. The Massachusetts average is 6.8.
How much nursing care does each resident get at Highlands, The?+
Nurses and aides spend 3 hours 52 minutes with each resident per day, including 25 minutes from registered nurses. 25% of nursing staff left over the past year.
Has Highlands, The been fined by Medicare?+
Medicare's records show no fines against Highlands, The in the last three years.
Does Medicare cover skilled nursing?+
Medicare covers up to 100 days of skilled nursing per benefit period after a qualifying 3-day hospital stay — fully for the first 20 days, then with a daily copay. Long-term custodial stays are generally not covered.
How much does a nursing home cost?+
A semi-private room averages about $7,900 per month nationally; private rooms cost more. Medicaid is the largest payer for long-term nursing home care.
What is the CMS star rating?+
Medicare rates nursing homes 1 to 5 stars on its Care Compare site. We don't repeat those stars here. Each nursing home page shows Medicare's underlying record instead: inspections, staffing and fines, with a link to check it on Medicare.gov.