Laurelwood At The Highlands
State licensed300 Hahnemann Trail, Pittsford, NY 14534
Assisted LivingMemory Care
Assisted livingAdult care facility24-hour personal care
Call for pricing
Prices not published
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Medicare-certifiedSkilled Nursing
Highlands Living Center
Pittsford, New YorkMedicare inspection record
About Highlands Living Center
Highlands Living Center brings compassionate skilled nursing and rehabilitation services to Pittsford, New York. Our team supports recovery and healing through personalized care plans, clinical expertise, and an environment designed for your loved one's comfort and progress.
Community at a glance
Capacity
122 residents
Location
Pittsford, NY
Status
Listed in a public registry
Care & services offered
Skilled Nursing
Contact & location
500 Hahnemann Trail, Pittsford, New York 14534
Medicare inspection record
From CMS Care Compare, the federal record every Medicare-certified nursing home is held to. Data as of September 1, 2026. Check it on Medicare.gov
At its most recent standard inspection, on February 19, 2025, state inspectors cited 10 health deficiencies (the New York average is 8.0).
Nurses and nurse aides spend 3 hours 33 minutes with each resident a day, about the same as the New York average.
Medicare has not fined Highlands Living Center in the last three years.
Staffing
| Measure | This home |
|---|---|
| Nurse and aide time per resident, per day | 3 hours 33 minutes |
| Registered nurse time per resident, per day | 27 minutesBelow the New York average |
| Nursing staff who left in the past year | 60%Above the New York average |
1 administrator has left the home in the past year.
Inspections
10 health citations in the last three years. Each one is a federal standard inspectors found the home was not meeting.
May 28, 2026 · Complaint investigation · 2 citations
Respond appropriately to all alleged violations.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintPlan to fix it acceptedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintPlan to fix it accepted
February 19, 2025 · Standard inspection · 8 citations
Make sure that a working call system is available in each resident's bathroom and bathing area.
Risk of harm, no one hurt, a pattern (level E)EnvironmentalCorrected Apr 15, 2025Respond appropriately to all alleged violations.
Risk of harm, no one hurt, a pattern (level E)Freedom from Abuse, Neglect, and ExploitationCorrected Apr 15, 2025Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Risk of harm, no one hurt, a pattern (level E)EnvironmentalCorrected Apr 15, 2025Provide care and assistance to perform activities of daily living for any resident who is unable.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Apr 15, 2025Ensure that residents are free from significant medication errors.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected Apr 15, 2025Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Apr 15, 2025Ensure medication error rates are not 5 percent or greater.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected Apr 15, 2025Provide and implement an infection prevention and control program.
Risk of harm, no one hurt, a few residents (level D)Infection ControlCorrected Apr 15, 2025
Fines and payment denials
No fines or Medicare payment denials in the last three years.
About the home, per Medicare
- Ownership
- Non profit - Corporation
- Legal business name
- The Highlands Living Center Inc
- Medicare-certified beds
- 122
- Average residents per day
- 115
- Accepts
- Medicare and Medicaid
- First certified
- July 10, 1995
- Inside a hospital
- No
- Continuing care retirement community
- Yes
- Resident or family council
- Both
- Sprinklers in all required areas
- Yes
- CMS Certification Number
- 335786
Location
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500 Hahnemann TrailPittsford, NY 14534
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Glenmere At Cloverwood
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Questions about Highlands Living Center
How did Highlands Living Center do on its last inspection?+
State inspectors visited on February 19, 2025 and cited 10 health deficiencies, 2 of them from complaint investigations. The New York average is 8.0.
How much nursing care does each resident get at Highlands Living Center?+
Nurses and aides spend 3 hours 33 minutes with each resident per day, including 27 minutes from registered nurses. 60% of nursing staff left over the past year.
Has Highlands Living Center been fined by Medicare?+
Medicare's records show no fines against Highlands Living Center in the last three years.
Does Medicare cover skilled nursing?+
Medicare covers up to 100 days of skilled nursing per benefit period after a qualifying 3-day hospital stay — fully for the first 20 days, then with a daily copay. Long-term custodial stays are generally not covered.
How much does a nursing home cost?+
A semi-private room averages about $7,900 per month nationally; private rooms cost more. Medicaid is the largest payer for long-term nursing home care.
What is the CMS star rating?+
Medicare rates nursing homes 1 to 5 stars on its Care Compare site. We don't repeat those stars here. Each nursing home page shows Medicare's underlying record instead: inspections, staffing and fines, with a link to check it on Medicare.gov.